Originally Posted by Chiparus
Brought the bedside jar of coins to Tesco, where they have a coin machine. It said quite clearly exchange the "full value against tesco shopping" however they took 9% ( 10 euro) and refused to exchange the full value against my shopping bill.
Is there anything I can do?
Plenty of areas where tesco try and rip customers off (especially on special offers which don't appear on receipts) but this isn't one of them.
Its very clearly marked on these machines that a commission rate is applied.
Tesco (Centra, Super Valu, Spar, Londis etc etc) rent the space to the operators of the machine and provide the voucher encashment service for which they probably charge a fee. Full value of the voucher is given by Tesco with no further encashment fee.
I agree it is written in a way that some people could think that 100% of the coins value is given, but a second look would tell you otherwise.
In the USA & Canada, the fees are higher - Fee for coin counting when exchanging for cash = 9.8 cents per dollar counted in USA; 11.9 cents per dollar counted in Canada.
And the main company that runs these machines is only worth $1.5bn!!!! and had a net profit last year of $71million. - Ticker = CSTR Cooinstar Inc, if you want to buy shares in it