Sent: 22 February 2011 13:03
Bcc : firstname.lastname@example.org
Subject: [UPC] Please cancel account 12345678
To whom it may concern,
Please cancel, with immediate effect, any and all services on, the following account
Account Number : 12345678
Account Name : RangeR's Mother
Account Address : RangeR's Mother's Address
Nominated Contact : RangeR
Inability to provide consistent service.
Automated UPC customer support phone system is a mess.
Inability to resolve issues in a timely matter.
Contracted sales staff intentionally misleading customers [my mother]
I understand that UPC will only close the account on Tuesday, 22 March 2011 [1 month]. Please confirm and ensure that the technician calls out on that date. If a call out is before that date, we will require credit pro-rata. If a call out is after that date, the hardware will be in the driveway, ready to collect.
If there are any questions, you can contact me on the RangeRFonE