Eircom Router & Apple Home Sharing

Elbow · 11-11-2010 11:01am #1

Hi

I've got a problem setting up home sharing and i think i've it narrowed down to my eircom router (zyxel P-660HW-T1 v3).

In the house we've got 2 macbooks, apple TV, xbox, and 2 phones connected wirelessly.

Everything works fine on its own but the 3 apple devices should be able to connect to each other quite easily but it aint happening.

According to apple i need to open 2 ports 5353 & 3389 on the router. I tried opening both but only 3389 is showing as open when i do a port check

Eircom refused to guide me through opening the ports so i worked it out from google but i may have done something wrong.

Can anyone offer some advice or help, Half the point of the apple tv is connecting it to our macbooks

Frustrated Thanks
Clohane

watty · 11-11-2010 12:04pm

no,
nothing to do with ports. Ports is only for sharing on Internet (which is daft).

Ports are nothing to do with sharing between LAN devices.
If each Appple can access Internet, then it's only a apple config problem

Please close any ports you opened to internet. There are enough Zombie bots already.

Elbow · 11-11-2010 12:20pm

watty wrote: »

no,
nothing to do with ports. Ports is only for sharing on Internet (which is daft).

Ports are nothing to do with sharing between LAN devices.
If each Appple can access Internet, then it's only a apple config problem

Please close any ports you opened to internet. There are enough Zombie bots already.

That was my basic understanding alright hence the confusion but i taught i'd try what apple suggested anyway, sorry networking is far from my strong point

,

Can someone help me setting up the LAN so that everything will talk to each other?

jor el · 11-11-2010 12:28pm

This is not a broadband issue, so moving this to Nets & Comms.

Elbow · 11-11-2010 12:33pm

Thanks jor el, apologies for that

razork · 23-11-2010 7:51pm

Hi all,
have the same problem, have an Apple Tv2, Macbook pro and iphone with home sharing turned on on all. Can't get any of them to see each other. The all work individually but bought the Apple TV to stream photos, music etc.. Also have an eircom zyxel P-660HW-T1 v3. Anyone any suggestions how I might go about it. Regards R.

redlane · 21-12-2010 2:35am

Hi, I'm having the same problem as the previous poster and others. I have both the new and old apple tv, I'm using zyxel P-660HW-T1 v3 modem on eircom broadband and home sharing is not working between my 2 macs or either of the macs and my apple tv gen 2. Neither can i communicate between my apple tv gen 1 and my macbook. I have tried everything that I can think of, with no luck. I just moved from the UK and had home sharing and apple tv working on my home wifi there without any issues. Can anyone help? I feel it must be to do with eircom, everything else seems fine, has worked on other networks, etc.

Thanks!

Morf3h · 21-12-2010 10:30am

Hey,

I assume when you say 'home sharing' you guys are talking about new iTunes feature? As far as I know (and you may know this already), but iTunes needs to be open on two devices at once if they are to communicate through home sharing.

In addition, if you have home sharing enabled on a computer with a number of accounts, the user who's media you require must be logged on (with iTunes open) to communicate.

I've a new Eircom Zytel router with 4 mac devices and don't have problems.

Hope this helps

ted1 · 03-01-2011 4:08pm

anybody able to sort this yet??

cbr954 · 04-01-2011 10:49am

ted1 wrote: »

anybody able to sort this yet??

for sharing files, go to system pref -> sharing and select what you want to share on each mac. Then select a mac in finder, login as owner / guest and you will be sharing files, printer, etc.

for iTunes, go to menu, advanced and select "turn on home sharing" on each mac. Once this is done, every mac that is awake will show up in the other mac's iTunes sidebar.

ted1 · 04-01-2011 12:16pm

i'm trying to connect from itunes on a my laptop to an 2nd gen Apple TV. it seems to be a common problem especially with the newer eircom modems.

nickwilk · 11-01-2011 7:28pm

I have the same problem. When I connect everything via my Airport Express, sharing works fine, including using multiple speakers in Itunes10, so it's not simply an apple gear problem, but a setting in the eircom router. I've tried adding the airport express to the eircom network, but to no avail. Next option is linking a four year old airport extreme base station to the eircom router via ethernet and setting a new wireless network up with that. Worried my broadband will be even slower over the old base station though. Anyone who has got their apple home network to share using the zyxel, please post your settings here. Cheers!

redlane · 12-01-2011 11:37am

Thought I'd post back with my resolution, although it's not a happy one.

After many calls to and from eircom and apple where both blamed each other, I was finally told by eircom that they "don't support apple products". Absolute crap considering how many people have at least one in a household today. I gave up and bought an a Airport Extreme (at a bargain price of 99euro) which I'm no using successfully to run my network via the xyxel.

nickwilk · 12-01-2011 12:01pm

redlane wrote: »

I gave up and bought an a Airport Extreme (at a bargain price of 99euro) which I'm no using successfully to run my network via the xyxel.

Thanks for the update. When you connected the Airport Extreme to the zyxel, did you disable the wireless function on the eircom router so that you just have one wireless network in the house?

~Rebel~ · 19-01-2011 9:38pm

Hey chaps, this does actually have a bit to do with ports. TCP port 3689 needs to be open for the AppleTV and iTunes libraries to be able to see each other.

(for more info on the AppleTV ports, have a look here; http://support.apple.com/kb/HT2463 )

Port forwarding on the router should allow this. How it's done for this model I'm not quite sure, but i'm gonna give ZyXEL a call tomorrow and I'll post up if I get any interesting info for you folks.

I get the impression this issue has come from Eircom being once bitten after their last netopia router's were so easy to crack by default. I get the impression they've told ZyXEL that this model is to be as secure as possible by default. (My own theory of course!)

Therag · 20-01-2011 12:18am

Hi Lads,

Just to let you know guys have been trying to sort out this problem with apple/eircom/zyxel since last july.... Its a Disaster. It's Seems there is bug in the WIFI Security measures that stops apple products connecting over wifi. If you connect apple tv, laptop.... etc to the lan all products detect each other instantly... I my self went to aldi bought the wireless usb hub for €40 ran that throught the lan on zyxel. Created a wifi network through usb hub for iphone, apple tv etc. all work fine... eircom are a disgrace zyxel told me they would look into it..... still waiting that was oct

Shamo · 20-01-2011 12:58am

It seems the Eircom Zyxel doesn't do multicast traffic too well/at all over Wifi. I can discover the shared itunes library perfectly fine over cable but not Wifi.

Zab · 20-01-2011 2:38am

"Port forwarding" on the router tells the router to forward traffic coming in from to internet on port X to one of the computers in your house on port Y. As all of the communicating computers are in the same house the internet doesn't come into it at all, so port forwarding isn't what you're looking for.

You can try posting up all of the wireless configuration options on your router. There are usually options that would stop something like iTunes working, such as blocking wireless bridging. Also, it's possible that a personal firewall or the built-in windows firewall could stop this traffic. Unfortunately, as Shamo says, it's also possible that the Zyxel is simply bad at forwarding the broadcast traffic that allows iTunes to communicate. I'm not sure if iTunes will allow you to enter an IP address for it to talk to, but if it does you should try to manually enter the other machine's IP.

Therag, are you saying it works on the Zyxel if you turn off WPA?

Squaredude · 20-01-2011 3:02am

i suggest getting a new router as the zyxel router is absolute rubbish.

Therag · 22-01-2011 10:36pm

I know I have created a solution to ths problem using the usb wifi hub.... but my mind knows the problem is still there so i have to find a solution.

Right to narrow down the problem i have wifi unsecure, no firewall no wps nothing.. The Zyxel status page under "DHCP CLIENT LIST" i have the following 1) Appletv Connected via ethernet 2)laptop connected wifi 3)iphone1 connected wifi 4)iphone2 connected wifi. All items can access the internet no bother.

Now goto the wireless client list only thing listed is Laptop. ????????

Now if i plug the laptop in via ethernet appletv registers straight away with itunes...goto wifi it disconnects so on and so forth....

Eircom say to buy a third party router but i refuse as this should work its what suppose to happen plug your router and play.

Any ideas ?

jom1133 · 09-02-2011 10:25am

~Rebel~ wrote: »

Hey chaps, this does actually have a bit to do with ports. TCP port 3689 needs to be open for the AppleTV and iTunes libraries to be able to see each other.

(for more info on the AppleTV ports, have a look here; http://support.apple.com/kb/HT2463 )

Port forwarding on the router should allow this. How it's done for this model I'm not quite sure, but i'm gonna give ZyXEL a call tomorrow and I'll post up if I get any interesting info for you folks.

I get the impression this issue has come from Eircom being once bitten after their last netopia router's were so easy to crack by default. I get the impression they've told ZyXEL that this model is to be as secure as possible by default. (My own theory of course!)

Did you manage to get a resolution to this problem buddy? I've just asked a friend to get me apple tv in the states and am a bit anxious that i won't be able to use home sharing with this crap ZyXel modem from Eircom

jpt1980 · 10-02-2011 1:50am

I bought an Apple TV 2 in October and had these exact problems. I grudgingly bought an Apple Airport Extreme router for €169, it took three mins to set up and I was flying straight away. I know its an expensive option and it shouldn't be needed but at least you know it works.

brav · 10-02-2011 4:37pm

I had same problem with Eircom Zyxel router/modem, ATV, Apple Remote(on iphone) unable to see each other or other home sharing computer while on WIFI, if ATV is on LAN(which it is now) no problem, ATV can see every other device.

jaykay2 · 14-02-2011 11:30pm

Hey. Just wondering if anyone has come across a solution for this problem? I just bought an Apple TV today and can't connect it to iTunes over Wi-Fi. Having just handed out 120 for the tv, i don't want to have to hand out any more because of this.

Surely Eircom can't just ignore this situation?

Bobadog · 16-02-2011 10:39pm

I'm having the same problem with eircom router so I decided to get a new one. Pc world recommended the Belkin n. I eventually set this up and low and behold home sharing worked on laptop and apple tv. Major problem, my wifi speed was terrible. I've now decided to return Belkin, anyone recommend any other router?

fr_ted · 25-02-2011 11:06pm

Having the same issue with opening a port.
Just going to shed to get hammer and nail to punch a port in the back of this zyxtel crap

Pricy... but cool hardware.
http://www.commsoft.ie/shop/4gr.php
when i win the gaa lotto this weekend I'll splash out

Johnboy1951 · 28-02-2011 4:52pm

If it is a multicasting or other such setting issue over WIFI, you may be able to get at the setting in the modem using Telnet.

nickwilk · 01-03-2011 10:43pm

My solution was to use the zyxel solely as a modem (disable the wifi function on it), connect it via ethernet to an apple airport express router (80 euro). Lo an behold, now have a cool wireless music and home sharing network which works for different itunes and iphoto libraries and printers. Also dug out an older airport express to extend the wireless music to another room. It's so simple, it should work on the eircom router, but 80 euro was money well spent just to bypass all the eircom induced frustration.

fr_ted · 01-03-2011 11:44pm

got it sorted. I went into advanced -> remote management -> www.
I set the access status to wan and Lan. and he presto it works, I now can access lan from WIFI

The issue i was havin with the port forward was not an issue at all. it was a loopback problem .thanks to johnboy1951 for the tip as i could enable ip nat loopback on from the telnet. and bingo ....

BTW my earlier post

http://www.commsoft.ie/shop/4gr.php be warned this is not a DSL router.
its a 3G BB router

Johnboy1951 · 07-03-2011 1:20am

Glad to see you didn't have to resort to a hammer and nail

ajd1969 · 11-06-2011 11:28pm

JPT1980 - I have having the same issues as others with the modem. I also have an airport extreme base station, which I used until recently with a Vodafone router. I just got the Eircom Zyxel modem and have been unable to set it up properly with the airport extreme. In your setup, have you set the airport extreme in bridge mode? I want to use the Zyxel modem as a modem only, and use the airport extreme as a DCHP server. This worked well with the Vodafone router and enabled all my apple devices (iMac, ATV1, ATV2, iPhone) to see each other - home sharing and airplay worked like a charm. However, I have not been able to figure out how to do this with the Zyxel DSL modem. I can set the airport extreme in bridge mode, but that results in the Zyxel modem assigning IP addresses to my devices, and doesn't seem to allow the apple devices to see each other on the LAN. Can you describe your setup? In particular, in the Internet tab in the airport extreme setup what options have you selected? Did you change any default settings on the Zyxel modem (other than disabling its wifi setting)?
Thanks

jpt1980 · 11-06-2011 11:56pm

Go into your Eircom routers settings, knock off wi fi and set up the apple router

mollymx5 · 18-06-2011 11:43am

After reading many posts re: eircom router problems I have a 2 questions.

I bought an Apple Airport Extreme Can I a) bypass the eircom router altogether and just use the AAP as as router or b) should I disable the wireless function on the eircom router so that I just have one wireless network in the house?

very confused

jpt1980 · 18-06-2011 2:29pm

Disable the wi fi on your Eircom router

karlcoffey · 01-07-2011 11:34am

I have also experienced this problem where connection of devices via the Eircom DSL (Zyxel) Router WiFi prevents the correct operation of Apple Home Shareing and Apple Remote App. I have an Apple TV, iPhone, iPad, Laptop and PC. I resolved this issue initially by using an older Eircom DSL router I had as the WiFi access point while contiuing to use the DSL router as DHCP / DNS server (i.e. the older router merely acted as a birdge onto the existing LAN). Provided all WiFi devices access the LAN via this method everything worked. In the last week I purchased a new 2TB Apple Time Capsule which contains a WiFi Access Point and can act as a Router / Bridge via its WAN ethernet interface. I set it up as a bridge as before and everything works perfectly. The simple solution to this issue therefore is get a seperate WiFi Access Point device, connect it to the existing LAN as a bridge device (into a Hub or directly into an ethernet port on the DSL router), connect all WiFi client devices to the LAN through it and leave the existing Eircom DSL router/DHCP server as is. There is also no need to turn off the WiFi capability on the Eircom device - just don't connect to it if planning to use Home Shareing or Apple Remote App.

Frenchdude · 09-07-2011 9:36am

I have a similar issue with the same router, except I'm not with EIRCOM but with SMART.
The issue is random though. Sometimes it's working.

It's easier for the AppleTV 2 that I have but the iphone can see the shared library very rarely.

And there is absolutely no firewall feature enabled in the router

IsMiseDaithair · 10-07-2011 1:29am

The eircom zyxel modem does not support the Bonjour protocol that apple uses for sharing. There is a firmware fix for this issue. The tech support for Eircom have this firmware but not all agents know how to do it.

soundsham · 16-07-2011 4:18pm

just bought apple tv so now i too have the same router problem
If I run ethernet to apple tv I take it all would be ok
or can someone recommend a relatively cheap router that'll work
things are never fkn easy:(

cork.girl · 18-07-2011 10:08pm

just got an apple TV yesterday, hooked it up to my eircom zyxel router and had the same issue as everyone else! rang eircom they didnt have a clue what to do. I tried everything recommended here and still not working

can anyone please help!!

jpt1980 · 18-07-2011 10:18pm

I bought the Apple Airport Extreme and connected it to my Eircom router, everything worked fine after that

cork.girl · 18-07-2011 10:34pm

it would be good if there was a solution other than changing the router or getting a base station

i just got the zyxel router as a replacement from eircom last week! cant use the remote app on my iphone now either with my itunes library!! it sucks!!!

jpt1980 · 18-07-2011 10:38pm

It's a killer I know, but I'd tried everything before that trying to get it working and was just hitting my head against a brick wall. Five minutes after buying the Base Station everything was flying

Johnboy1951 · 19-07-2011 12:11am

This does not concern me, having no Apple products .... but the following may be of interest ....

check out the Eircom forum ... I did not know they existed until today

..... there is mention there of a firmware update for some routers aimed at fixing some Apple problems.

Apparently the file is available from Eircom tech support or such.

..... sorry no link but it should be easy to find .....

Bruno2010 · 17-10-2011 2:53pm

Hi,

For those who are still experiencing this issue, if you follow the below link it contains details on how to upgrade your eircom zyxel P660 to enable connectivity with Apple TV etc:

http://support.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/?St=169&E=0000000000306304467&K=6041&Sxi=13

I hope this helps!

B

Johnboy1951 · 17-10-2011 3:24pm

Bruno2010 wrote: »

Hi,

For those who are still experiencing this issue, if you follow the below link it contains details on how to upgrade your eircom zyxel P660 to enable connectivity with Apple TV etc:

http://support.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/?St=169&E=0000000000306304467&K=6041&Sxi=13

I hope this helps!

B

Hi, just to clarify ..... did you use the 'fix' and did it work?

Bruno2010 · 17-10-2011 3:52pm

Johnboy1951 wrote: »

Hi, just to clarify ..... did you use the 'fix' and did it work?

Yep, tried and tested!

paulirishlad · 31-10-2011 5:00pm

The problem that has affected the Zyxel Routers provided by eircom and the Apple home sharing, TV etc has now been resolved as and from 17 October 2011. Click the following link and follow the on screen instructions:

http://support.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/?St=169&E=0000000000306304467&K=6041&Sxi=13

Finally, some closer on this aged issue.!!

Art_Vandalay · 01-01-2012 11:15am

Thanks Bruno for the tip, Ive been tearing my hair out for the last two days googling till i narrowed it down to the router. Just to make it easier for others to find on google i'll add the keywords apple tv airplay not working, airplay icon missing on ipad 2

Dardania · 01-01-2012 11:50am

paulirishlad wrote: »

The problem that has affected the Zyxel Routers provided by eircom and the Apple home sharing, TV etc has now been resolved as and from 17 October 2011. Click the following link and follow the on screen instructions:

http://support.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/?St=169&E=0000000000306304467&K=6041&Sxi=13

Finally, some closer on this aged issue.!!

I applied this configuration fix to a client's router, as their iPad couldn't detect an HP printer with AirPlay (as mDNS is the underlying protocol between Apple devices...) It fixed the problem mostly, but it's intermittent...

From looking at the filename, it seems the config file disables IGMP Snooping (http://en.wikipedia.org/wiki/IGMP_snooping) presumably to open up multicast through the router - if anyone is looking for a new router, they should make sure it allows multicasting

liamfoneill · 06-01-2012 4:29pm

Hi I tried to apply this update to my P660 and the upgrade gets rejected by the device. Any thoughts? Specifically for my my iPad cannot find my HP 2575 WiFi printer and Remote/Home Sharing to my Windows iTunes Library doesn't work. My current firmware is: V3.70(BOE.1)D0 | 11/19/2009

Update: I wass trying to update the firmware rather than the config D'oh!

purplelittleme · 06-03-2012 4:33pm

paulirishlad wrote: »

The problem that has affected the Zyxel Routers provided by eircom and the Apple home sharing, TV etc has now been resolved as and from 17 October 2011. Click the following link and follow the on screen instructions:

http://support.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/?St=169&E=0000000000306304467&K=6041&Sxi=13

Finally, some closer on this aged issue.!!

I can' seem to access the link above

Eircom Router & Apple Home Sharing

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