Originally Posted by dudara
Hey Saab Ed,
I thought that you said you bought the kettle by Laser - your bank statement should feature a laser reference number and they should be able to identify the purchase from there.
No it was the OP pointed that out but as luck would have it we did buy it with a laser card for which we had a record.
Funny thing though, the girl in Argos did say that's what they wanted but when my wife went back yesterday at ten to six
in the evening , the girl didn't even want to see the proof, she just offered to exchange it. Me thinks getting home on time was of more importance to the shop assistant than any proof of purchase. So there you have it, if you want something exchanged in Argos , dont bother with a receipt or proof of laser transaction, instead work on the premise that frontline Argos staff get paid a pitance and really couldn't give a fu%k about anything except getting home on time in the evening
Back on a serious note though, the Kettle was obvoiusly bought from Argos , Uk or not it doesn't really matter because the warranty is from the manufacturer and not the retailer. The staff member was more hell bent on a argument than resolving the problem. The first numpty that my wife spoke to said , and I quote " We have no record of ever selling that type of kettle here before " .
Thats just poor staff training on top of rudness. Anyway back to drinking tea from the new kettle