Central rents unit contact

Paul Tergat · 24-08-2011 5:47pm #1

I applied for rent allowance till i go back to college in september and submitted my application by post to the CRU 3 weeks ago now. I have had no conctact from them and over the past 10 days I have been trying to call them but they always say their operators are busy and put me on hold. I have often waited up to 2 hours before giving up. Do these guys actually answer or are they leaving their phones off the hook the whole day? Anyone any experiences with them?

Paul Tergat · 26-08-2011 11:18pm

anyone?

Only me! · 20-09-2011 10:03am

Im having the same problem, i applyed for rent at the end of june:mad: I dont think any1 is ther to pick up the phone

acostelloe1 · 20-09-2011 4:27pm

Yep me too its a joke. I honestly think we are trying to contact an empty office. I will mail them in my forms. Does anybody have an address for them? I am living in Kilmainham but i presume that doesn't matter as its central office? Cheers.

helen1 · 21-09-2011 9:45am

I spent ages ringing them. After looking on the internet i found an email address and they responded the same day. info@communitywelfareservice.ie

dreamingoak · 24-09-2011 3:52pm

The email address is great to hear about - apparently they will also reply quickly if you fax, but where you get the use of the machine god knows. They will eventually answer the phone if you stay on the line - I put the pone on speaker and carry it around with me all day. The first time it took three days, the second time 'just' the one day. I wish they'd go back to the old system. I may have to move soon, because they've lowered the rent limits and didn't tell me, but last time it took 4 months before they started to pay! I'm terrified of this happening again.

mrsbyrne · 24-09-2011 4:05pm

acostelloe1 wrote: »

Yep me too its a joke. I honestly think we are trying to contact an empty office. I will mail them in my forms. Does anybody have an address for them? I am living in Kilmainham but i presume that doesn't matter as its central office? Cheers.

Eerily accurate about the empty office. Look at this.
http://communitywelfareservice.ie/cws_public/content/centralise-rent-unit-dublin-information
That didnt last long. Less than 1 year!

dreamingoak · 24-09-2011 4:18pm

Oh god I hope that's going to be a positive change and not a negative one!

dreamingoak · 24-09-2011 4:20pm

ps the address is on the forms, top right corner I think, The Central Rents Unit, its a po box number.

scarymoon1 · 27-09-2011 1:22pm

the staff are run off their feet in there and there is only one person to answer the phone. its all down to staff being let go as there is not enough finance to renew contracts. expect long delays in the future as more staff are being let go this month im afraid.

noelo · 05-01-2012 5:39pm

Paul Tergat wrote: »

I applied for rent allowance till i go back to college in september and submitted my application by post to the CRU 3 weeks ago now. I have had no conctact from them and over the past 10 days I have been trying to call them but they always say their operators are busy and put me on hold. I have often waited up to 2 hours before giving up. Do these guys actually answer or are they leaving their phones off the hook the whole day? Anyone any experiences with them?

I let the phone ring twice today for two hours, no joy , what did you do?

noelo · 05-01-2012 5:46pm

dreamingoak wrote: »

The email address is great to hear about - apparently they will also reply quickly if you fax, but where you get the use of the machine god knows. They will eventually answer the phone if you stay on the line - I put the pone on speaker and carry it around with me all day. The first time it took three days, the second time 'just' the one day. I wish they'd go back to the old system. I may have to move soon, because they've lowered the rent limits and didn't tell me, but last time it took 4 months before they started to pay! I'm terrified of this happening again.

they sent me out a review for and i sent it back the same day, two weeks later i get a call from the finglas office saying what is this for/. i said inever sent it to you's i sent it to the po box number, now! no rent allowance this month, I am ****ed, cant get through cant do nothing............

acostelloe1 · 06-01-2012 1:09am

Paul Tergat wrote: »

I applied for rent allowance till i go back to college in september and submitted my application by post to the CRU 3 weeks ago now. I have had no conctact from them and over the past 10 days I have been trying to call them but they always say their operators are busy and put me on hold. I have often waited up to 2 hours before giving up. Do these guys actually answer or are they leaving their phones off the hook the whole day? Anyone any experiences with them?

Its shut down. Theres no one there they just didnt bother telling anyone. I applied to them and waited and rang like you and then one then i bumped into someone i knew and he told me they'd moved back to being dealt with by your local CWO. I went in and got mine sorted in September. Just go to your local office and talk to your CWO.

DaneScott · 08-05-2012 12:26pm

helen1 wrote: »

I spent ages ringing them. After looking on the internet i found an email address and they responded the same day. info@communitywelfareservice.ie

Used this e mail and they got back to me in a couple of minutes. Sound. Thank you.

Central rents unit contact

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