laptop freezing

blade1 · 23-01-2013 7:53pm #1

hi,
my laptop freezes after startup for a while.
i have done a disc defrag and also a registry defrag.
i don't think it's the hard drive as i put a new one in and it's still the same.
i have scanned for issues and found none.
it only freezes for the first 20 minutes or so.
it freezes for about 20 seconds each time.
it does it playing youtube or even on google,basically everything.
can someone tell me what else i can do to find the problem please.

HelpWithIT · 24-01-2013 9:43am

blade1 wrote: »

hi,
my laptop freezes after startup for a while.
i have done a disc defrag and also a registry defrag.
i don't think it's the hard drive as i put a new one in and it's still the same.
i have scanned for issues and found none.
it only freezes for the first 20 minutes or so.
it freezes for about 20 seconds each time.
it does it playing youtube or even on google,basically everything.
can someone tell me what else i can do to find the problem please.

Is the laptop running hot? Could be overheating issue

FSL · 24-01-2013 12:52pm

Have you got an AV programme set to scan on startup?

blade1 · 24-01-2013 1:14pm

HelpWithIT wrote: »

Is the laptop running hot? Could be overheating issue

Heat is ok and it runs ok after a while.

blade1 · 24-01-2013 1:18pm

FSL wrote: »

Have you got an AV programme set to scan on startup?

Do u mean anti virus?
I have Avast and also mbam.
Normal scans show no virus.
Can I set one of those to scan on startup?

blade1 · 25-01-2013 6:51pm

ok, i've done a scan on startup and it said there was one virus in a PUP.
i moved it to Avast virus chest.
laptop hasn't freezed yet but it's early days yet.
i was hoping to get more details of virus in virus chest but i can't see a way of doing this on Avast.

3ndahalfof6 · 25-01-2013 6:55pm

How do you do a registry defrag, is this only possible in newer models?

blade1 · 25-01-2013 7:02pm

3ndahalfof6 wrote: »

How do you do a registry defrag, is this only possible in newer models?

I have a program called registry mechanic.
My laptop is a 5 year old hp 550.

HelpWithIT · 25-01-2013 7:27pm

It's good you found one virus, this can cause the symptoms you describe, now go to www.malwarebytes.org and download the free version of Malwarebyes, install (during installation untick the try Pro version) and update and then run a complete scan, once finished it may ask you to restart, this is an excellent programme and often finds stuff other programmes fail to find, to take that registry programme of your system, google and download cccleaner and run the cleaning and registry sections of it then you should be right as rain (-;

3ndahalfof6 · 25-01-2013 7:32pm

HelpWithIT wrote: »

It's good you found one virus, this can cause the symptoms you describe, now go to www.malwarebytes.org and download the free version of Malwarebyes, install (during installation untick the try Pro version) and update and then run a complete scan, once finished it may ask you to restart, this is an excellent programme and often finds stuff other programmes fail to find, to take that registry programme of your system, google and download cccleaner and run the cleaning and registry sections of it then you should be right as rain (-;

When I download free stuff like this for some reason at some point I end up having to reset to factory settings, it is like I need to uninstall a lot of stuff to stop infighting.

blade1 · 25-01-2013 7:33pm

HelpWithIT wrote: »

It's good you found one virus, this can cause the symptoms you describe, now go to www.malwarebytes.org and download the free version of Malwarebyes, install (during installation untick the try Pro version) and update and then run a complete scan, once finished it may ask you to restart, this is an excellent programme and often finds stuff other programmes fail to find, to take that registry programme of your system, google and download cccleaner and run the cleaning and registry sections of it then you should be right as rain (-;

have them already and malwarebytes showed nothing but it probably would have if i done a startup scan with it

HelpWithIT · 25-01-2013 7:43pm

The two programmes mentioned don't install any advertising or spyware programmes, that's why I recommend them. Some "registry fixing " programmes bring in all kinds of crap adn cause problems (-;

blade1 · 25-01-2013 7:49pm

HelpWithIT wrote: »

The two programmes mentioned don't install any advertising or spyware programmes, that's why I recommend them. Some "registry fixing " programmes bring in all kinds of crap adn cause problems (-;

yeah,those two are good alright.
the registry program i have is a paid version.
i find it good,seems to speed up my laptop;)

blade1 · 26-01-2013 5:42pm

day 2 and still hasn't froze so looking good.

laptop freezing

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