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samsung s4 tried to update now stuck on samsung logo ?

  • 02-11-2013 3:48am
    #1
    MissyFit
    Registered Users Posts: 61 ✭✭


    Hi , just wondering if anyone can help me . Earlier today i tried to update my samsung s4 to android 4.3 but now all im getting is the samsung logo and then a blank screen , the phone wont boot up properly . Now I dont know too much about phones but surely an update should be straight foward enough . Any ideas and thanks in advance ?


Comments

  • #2
    Gokei
    Closed Accounts Posts: 795 ✭✭✭Gokei


    Mine was down to not wiping the original properly prior to installing the new rom


  • #3
    MissyFit
    Registered Users Posts: 61 ✭✭MissyFit


    Any idea how to fix it ?


  • #4
    Riesen_Meal
    Registered Users, Registered Users 2 Posts: 10,580 ✭✭✭✭Riesen_Meal


    Gokei wrote: »
    Mine was down to not wiping the original properly prior to installing the new rom

    Doesn't sound like she is using a custom Rom...

    OP - can you factory reset it?


  • #5
    MissyFit
    Registered Users Posts: 61 ✭✭MissyFit


    Ive tried by but the options screen thats suppose to come up to let me choose to restore it isnt coming up . The samsung logo just pops up for about 2 secs and then a blank screen again


  • #6
    MissyFit
    Registered Users Posts: 61 ✭✭MissyFit


    This started yesterday when I went into settings and was looking for an upgrade . It said 4.3 was available so I went ahead with the install . When the android icon with the % info was on the screen it kept stopping at 90% and then the screen would go blank . I left it like this for hours hoping it would just install and reboot but no luck .


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  • #7
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,144 Mod ✭✭✭✭MarkR


    Troubleshooting for Stuck at Logo or Boot Loop Issues:

    Turn off the phone, remove and reinsert the battery into the phone. Check if the issue is resolved.
    If the issue persists, perform a Wipe Data/Factory Reset via recovery. To do so, boot into recovery mode as follows: press and hold Home, Volume Up and Power keys together until the screen powers on and then release all three keys to enter recovery mode.
    In recovery mode, use Volume keys to navigate and Power key to select an option.
    Choose Wipe Data / Factory reset in recovery and then click Yes to confirm.
    Finally, choose Reboot System Now.

    http://www.ibtimes.co.uk/articles/515122/20131019/galaxys4-lte-gti9505-root-android43-xxuemj5-official.htm


  • #8
    MissyFit
    Registered Users Posts: 61 ✭✭MissyFit


    Ok , ive been trying to enter recovery mode but it wont . It goes into installing system update with the android on the screen but thats where it will only go to 90% and still wont boot up . I cant seem to get into the recovery options .


  • #9
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,144 Mod ✭✭✭✭MarkR


    Do you have it plugged in? Always found it hard to get into recovery mode with it plugged in

    Hold the three buttons until you see the small blue text on top of the screen. You can let go of the buttons then, should get you into recovery mode.

    Failing that, I'm not sure would it work, but you could connect it to kies and try a firmware recovery?


  • #10
    MissyFit
    Registered Users Posts: 61 ✭✭MissyFit


    MarkR wrote: »
    Do you have it plugged in? Always found it hard to get into recovery mode with it plugged in

    Hold the three buttons until you see the small blue text on top of the screen. You can let go of the buttons then, should get you into recovery mode.

    Failing that, I'm not sure would it work, but you could connect it to kies and try a firmware recovery?


    Hi , yes ive tried both being plug in and not . I get the blue text on the screen but then it goes to the android icon and says software update installing , which seems to work fine untill it gets to 90% and then takes about 20 minutes before it goes to a blank screen again . Ive tried leaving it like this for 2 to 3 hours to see if it woukd force the installation but when I power it back on the samsung logo flashes up and thats it . I have also tried installing kies but I keep getting an error . Thanks for taking thebtime to reply , I have emailed samsung and they are looking for proof of purchase which I dont have , my brother sold me the phone and he is now in england . He is going to see if hecan find the receipt but am I stuck without any assistance from samsung if he cant find it .


  • #11
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,144 Mod ✭✭✭✭MarkR


    At least as it's such a new phone, it will have to be in warranty. I've already (probably) invalidated my warranty by flashing custom roms.

    Best of luck!


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