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Eircom Broadband Issues

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  • 31-07-2015 10:26pm
    #1
    tommyhayes1989
    Registered Users Posts: 163 ✭✭


    Hi all,

    I live in an estate 20 mins from Tralee and currently using eircom broadband. Now I'm aware that we are sharing a line with several houses and as such the speed isn't great. That being said we struggle to reach 1mb most days. We are paying €35 a month and seems like in this day and age we should be able to have access to reasonable internet speed. I have heard of a local provider promising 12 mbs and they will test before confirming. Is there any way to break a contract without paying the fee? Like if I keep complaining to them are they likely to do anything. Sorry, rant over


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    #2
    TheDriver
    Registered Users Posts: 12,393 ✭✭✭✭TheDriver


    With Eircom? Nope as its all "up to" speeds plus they have no obligation to provide you with a super fast broadband service I'm afraid. Only way out is if the service us really really unusable


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    #3
    Gerard93
    Registered Users Posts: 351 ✭✭Gerard93


    tommyhayes1989 wrote: »
    Hi all,

    I live in an estate 20 mins from Tralee and currently using eircom broadband. Now I'm aware that we are sharing a line with several houses and as such the speed isn't great. That being said we struggle to reach 1mb most days. We are paying €35 a month and seems like in this day and age we should be able to have access to reasonable internet speed. I have heard of a local provider promising 12 mbs and they will test before confirming. Is there any way to break a contract without paying the fee? Like if I keep complaining to them are they likely to do anything. Sorry, rant over

    Have you checked whats left in your contract, you could contact one of the Eircom reps on boards don't know if that will help though. Have you checked if fiber is in the area.


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    #4
    tommyhayes1989
    Registered Users Posts: 163 ✭✭tommyhayes1989


    The service is very very unusable, like I need the web for work, and I have a young one who watches, or tries to, watch TV. If I berate them on the phone will they not do something? I'm sure all that is required is a new line to be put in


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    #5
    dxhound2005
    Registered Users Posts: 20,496 ✭✭✭✭dxhound2005


    tommyhayes1989 wrote: »
    The service is very very unusable, like I need the web for work, and I have a young one who watches, or tries to, watch TV. If I berate them on the phone will they not do something? I'm sure all that is required is a new line to be put in

    Check with your nearby neighbours to see if they are having the same problems.


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    #6
    tommyhayes1989
    Registered Users Posts: 163 ✭✭tommyhayes1989


    dxhound2005 wrote: »
    Check with your nearby neighbours to see if they are having the same problems.

    Neighbours have confirmed the same problem


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    #7
    P_Cash
    Registered Users Posts: 712 ✭✭✭P_Cash


    Yup I've had the "paying 20 or more quid a month for unstable 1-2 meg DL, While my sis has 21mb DL for the same money

    Last eircom agreed with me when i said I'm going back to my dongle and 10mb download speed for 15€ a month


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    #8
    ED E
    Registered Users Posts: 36,164 ✭✭✭✭ED E


    tommyhayes1989 wrote: »
    Hi all,

    I live in an estate 20 mins from Tralee
    tommyhayes1989 wrote: »
    Neighbours have confirmed the same problem

    20 mins = 0.33Hrs. Assume 50kph in the car, thats about 16km. In broadband terms you may as well live in the back arse of Donegal.

    Your exchange will be a smaller one nearby. If you're all having problems then its likely one of two things:
    A. The exchange is 5km or more from you, see above
    B. Its a small radio exchange that just downright sucks

    If A, you need to look at FWA(See the stickys). If B, you'll eventually be upgraded.


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