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Downgrading UPC

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  • 30-07-2013 11:24am
    #1
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,082 Mod ✭✭✭✭


    Does this enter you into a new contract? I'm well past the 12 months but don't want to be stuck in another 12 months if I downgrade.


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    #2
    Mountjoy Mugger
    Registered Users Posts: 4,487 ✭✭✭Mountjoy Mugger


    You will be. You're getting a new product.


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    #3
    Israeli Superiority
    Closed Accounts Posts: 365 ✭✭Israeli Superiority


    Nothing wrong with being stuck on 12-month contract with the best broadband company in Ireland. There are no cheaper alternatives, so you might as well sign a new contract with them.


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    #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    Israeli Superiority wrote: »
    Nothing wrong with being stuck on 12-month contract with the best broadband company in Ireland. There are no cheaper alternatives, so you might as well sign a new contract with them.

    Of course there is as it restricts your flexibility. What happens if a person loses their job, has to move, financial circumstances change etc etc.


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    #5
    Israeli Superiority
    Closed Accounts Posts: 365 ✭✭Israeli Superiority


    dub45 wrote: »
    Of course there is as it restricts your flexibility. What happens if a person loses their job, has to move, financial circumstances change etc etc.

    Get real, man, you say that as if UPC are the only company that lock people down with contracts, they all do it.

    Who do you want him to subscribe to, Magnet, with their shítty customer service and their annoying 4GB download caps during the day? If you want decent broadband, with no download caps, you're stuck with a 12-month contract.

    If you lose your job or have succumbed to financial difficulties, tough shít - you signed the contract and have pay them, or you could cut off your direct debit payments in your bank.


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    #6
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,082 Mod ✭✭✭✭Tar.Aldarion


    Israeli Superiority wrote: »
    Nothing wrong with being stuck on 12-month contract with the best broadband company in Ireland. There are no cheaper alternatives, so you might as well sign a new contract with them.

    I will have to move half way through so that is pointless, it's cheaper to stay as I am.

    Thanks guys.


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    #7
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,448 Mod ✭✭✭✭dub45


    Israeli Superiority wrote: »
    Get real, man, you say that as if UPC are the only company that lock people down with contracts, they all do it.

    Who do you want him to subscribe to, Magnet, with their shítty customer service and their annoying 4GB download caps during the day? If you want decent broadband, with no download caps, you're stuck with a 12-month contract.

    If you lose your job or have succumbed to financial difficulties, tough shít - you signed the contract and have pay them, or you could cut off your direct debit payments in your bank.

    If you bother to read my post I make no reference to UPC being the only ones to attempt to tie people into lengthy contracts.

    After the initial contract where a fixed period is necessary to recoup initial set up costs etc etc there is no justification for tying people into further lengthy contracts other than to restrict their choices. Lengthy contracts are anti competitive and thats why companies use them.

    Up to relatively recently most isps did not require a further lengthy contract to change product - if you wanted to upgrade most companies did it for nothing and if you wanted to downgrade there was a once off charge.

    We should be resisting these unnecessary contracts not condoning them. And the argument that they all do it is pathetic as is your attitude to people who find themselves in unfortunate circumstances.


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    #8
    KizzyMonster
    Registered Users Posts: 435 ✭✭KizzyMonster


    "Our services represent excellent value, however you do have the right to cancel or downgrade your service within 30 days of receipt of this notice without penalty if you choose not to accept these changes."


    We downgraded. Does this mean we entered into a new contract?


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    #9
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,082 Mod ✭✭✭✭Tar.Aldarion


    Afraid so.


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    #10
    collier
    Registered Users Posts: 230 ✭✭collier


    KizzyMonster wrote: »
    "Our services represent excellent value, however you do have the right to cancel or downgrade your service within 30 days of receipt of this notice without penalty if you choose not to accept these changes."


    We downgraded. Does this mean we entered into a new contract?

    Not exactly if you did so within the 30day grace period your existing contract remains the active one. Doing so outside of these 30days would incur a new contract.


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    #11
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,082 Mod ✭✭✭✭Tar.Aldarion


    collier wrote: »
    Not exactly if you did so within the 30day grace period your existing contract remains the active one. Doing so outside of these 30days would incur a new contract.

    I asked them and they said it would be a new contract, I wanted to downgrade.


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    #12
    colm_mcm
    Registered Users Posts: 73,390 ✭✭✭✭colm_mcm


    collier wrote: »
    Not exactly if you did so within the 30day grace period your existing contract remains the active one. Doing so outside of these 30days would incur a new contract.

    Without penalty in that case means with no €10 downgrade fee. It'd still be a new contract though.


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    #13
    collier
    Registered Users Posts: 230 ✭✭collier


    colm_mcm wrote: »
    Without penalty in that case means with no €10 downgrade fee. It'd still be a new contract though.
    Ouch I believe the extended contract could also be seen as a penalty.


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    #14
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,082 Mod ✭✭✭✭Tar.Aldarion


    yes it is, if I see an alternative with sky or whoever I'll take it. UPC treat current customers pretty badly.


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    #15
    7upfree
    Registered Users Posts: 2,124 ✭✭✭7upfree


    Tar.Aldarion wrote: »
    yes it is, if I see an alternative with sky or whoever I'll take it. UPC treat current customers pretty badly.

    How so?


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    #16
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,082 Mod ✭✭✭✭Tar.Aldarion


    Not allowed change your package without a fee and being locked into a 12 month contract. Not giving any incentive to current customers to stay, all deals are for new customers.
    Even at full price, if I jsut signed up again my package would be cheaper, they rely on inertia of moving services rather than customer care.


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    #17
    7upfree
    Registered Users Posts: 2,124 ✭✭✭7upfree


    Tar.Aldarion wrote: »
    Not allowed change your package without a fee and being locked into a 12 month contract. Not giving any incentive to current customers to stay, all deals are for new customers.
    Even at full price, if I jsut signed up again my package would be cheaper, they rely on inertia of moving services rather than customer care.

    I suppose the only thing you can say is that all operators are like that. A bloody merry-go-round. I left 02 because of it. Then they offered me €240 credit to come back. When it was too late.


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