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Bridge Twit gets to be on Twitter

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    #32
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    cython wrote: »

    Or the other recent chestnut of "poor rail conditions" that they seem to have started trotting out when they finally realised how ridiculous it sounds to say that services are running late "because of leaves on the track".

    That one actually is a problem though.


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    #33
    Rashers72
    Registered Users Posts: 1,207 ✭✭✭Rashers72


    Some negative feedback in the letters section of the Metro yesterday. Not to do with the actual bridge strike, but how customers were treated and communicated to afterwards. Don't think I was alone in thinking IE handled it very badly. Something has gone rapidly down hill in Irish Rail in the last year in relation to how they treat their customers during service failures. And no one seems accountable.


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    #34
    Michael D Not Higgins
    Moderators, Society & Culture Moderators Posts: 7,223 Mod ✭✭✭✭Michael D Not Higgins


    Rashers72 wrote: »
    Some negative feedback in the letters section of the Metro yesterday. Not to do with the actual bridge strike, but how customers were treated and communicated to afterwards. Don't think I was alone in thinking IE handled it very badly. Something has gone rapidly down hill in Irish Rail in the last year in relation to how they treat their customers during service failures. And no one seems accountable.

    The fact that their twitter account gives more information than the drivers who are updating the affected passengers is a problem. Perhaps the union have said that those announcements aren't part of their contracts like door testing after coupling DARTs.


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    #35
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Michael D Not Higgins wrote: »
    The fact that their twitter account gives more information than the drivers who are updating the affected passengers is a problem. Perhaps the union have said that those announcements aren't part of their contracts like door testing after coupling DARTs.

    It generally doesn't. That bridge strike the other day was an exception for their twitter feed and that's because they could pin the tail on another donkey.


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    #36
    Michael D Not Higgins
    Moderators, Society & Culture Moderators Posts: 7,223 Mod ✭✭✭✭Michael D Not Higgins


    Dravokivich wrote: »
    It generally doesn't. That bridge strike the other day was an exception for their twitter feed and that's because they could pin the tail on another donkey.

    Yes and the marketing dept saw the opportunity and pounced on it. Great bit of PR, but if they knew about it, the operations side knew about it, the drivers must have known about it, so why didn't they update the passengers?


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    #37
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Michael D Not Higgins wrote: »
    Yes and the marketing dept saw the opportunity and pounced on it. Great bit of PR, but if they knew about it, the operations side knew about it, the drivers must have known about it, so why didn't they update the passengers?

    Who knows man. I'm on it every day and I feel like nothing more than a nuisance to'em.


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    #38
    Copyerselveson
    Closed Accounts Posts: 299 ✭✭Copyerselveson


    Any word on whether the driver was caught yet?


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    #39
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Rashers72 wrote: »
    Some negative feedback in the letters section of the Metro yesterday. Not to do with the actual bridge strike, but how customers were treated and communicated to afterwards. Don't think I was alone in thinking IE handled it very badly. Something has gone rapidly down hill in Irish Rail in the last year in relation to how they treat their customers during service failures. And no one seems accountable.

    How did they handle it badly?


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