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16-18 Child Leap Card - frustration!

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  • 06-08-2014 9:57pm
    #1
    n97 mini
    Registered Users Posts: 8,295 ✭✭✭


    This is very frustrating. My just-turned-18 daughter has a summer job in a private sector company in Dublin 4. To get a 16-18 Leap Card she needs to physically visit one of the participating offices, all bar one of which are closed for lunch from 12.30 to 2pm. As she gets only a 40 minute lunch break she hasn't time to get to the DB office on O'Connell St and back during the week. It is the only one open lunchtimes, but also one of the furthest away.

    It's one thing public services being closed for lunch, which is not acceptable in my view, but it's another that passports are available by post but Leap cards aren't.

    http://childleapcard.ie/child-leap-card-16-18-years/order/


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    #2
    No Pants
    Closed Accounts Posts: 3,347 ✭✭✭No Pants


    Are they open at weekends?


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    #3
    n97 mini
    Registered Users Posts: 8,295 ✭✭✭n97 mini


    No Pants wrote: »
    Are they open at weekends?

    While the website doesn't say, I believe the DB office on O'Connell St is open till lunchtime on Saturdays.


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    #4
    LoonyLovegood
    Moderators, Music Moderators, Social & Fun Moderators Posts: 6,068 Mod ✭✭✭✭LoonyLovegood


    Dublin bus office is open on Saturdays till 2pm. The customer service in Connolly station is open most of the time too, or usually someone at the ticket office will take them if needed.


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    #5
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    CTYIgirl wrote: »
    Dublin bus office is open on Saturdays till 2pm. The customer service in Connolly station is open most of the time too, or usually someone at the ticket office will take them if needed.

    The form needs to be handed into the tax saver office on the corner of sheriff street and Amiens street opposite the North Star hotel .


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    #6
    Julius Seizure
    Closed Accounts Posts: 459 ✭✭Julius Seizure


    Hilly Bill wrote: »
    The form needs to be handed into the tax saver office on the corner of sheriff street and Amiens street opposite the North Star hotel .

    There's a list of accepted places, CTYIgirls are all OK. You can also drop it off at Luas, Luas Cross City, RPA and some others


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    #7
    LoonyLovegood
    Moderators, Music Moderators, Social & Fun Moderators Posts: 6,068 Mod ✭✭✭✭LoonyLovegood


    My sister dropped hers into customer service in Connolly and got her leap card last week!


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    #8
    johnciall
    Registered Users Posts: 445 ✭✭johnciall


    If your Daughter has just turned 18 she's not eligible for a child Leap card, she needs to buy an adult card


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    #9
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Julius Seizure wrote: »
    There's a list of accepted places, CTYIgirls are all OK. You can also drop it off at Luas, Luas Cross City, RPA and some others

    Sorry.
    I didnt mean it to be the only place in the city but the only place in Connolly.


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    #10
    wench
    Registered Users Posts: 1,630 ✭✭✭wench


    johnciall wrote: »
    If your Daughter has just turned 18 she's not eligible for a child Leap card, she needs to buy an adult card

    No she doesn't, she can get the child card up to her 19th birthday
    http://www.childleapcard.ie/child-leap-card-16-18-years/


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    #11
    AlekSmart
    Registered Users Posts: 14,005 ✭✭✭✭AlekSmart


    johnciall wrote: »
    If your Daughter has just turned 18 she's not eligible for a child Leap card, she needs to buy an adult card

    Not so John....as long as she's not within a Month of her 19th she's good to go.

    If you are less than a month away from your 19th birthday when making your application for a Child Leap Card 16-18, you are considered ineligible for the Child Leap Card- See more at: http://www.childleapcard.ie/frequent-questions/#sthash.WrMQ6AFs.dpuf.


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



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    #12
    n97 mini
    Registered Users Posts: 8,295 ✭✭✭n97 mini


    Julius Seizure wrote: »
    There's a list of accepted places, CTYIgirls are all OK. You can also drop it off at Luas, Luas Cross City, RPA and some others

    Yes, I know that. Problem isn't the lack of places to hand it in, it's the opening hours.


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    #13
    Julius Seizure
    Closed Accounts Posts: 459 ✭✭Julius Seizure


    n97 mini wrote: »
    Yes, I know that. Problem isn't the lack of places to hand it in, it's the opening hours.
    Oh no I know that I was replying to someone who said the only accepted place was Taxsaver. I agree though, Dublin Bus office is the only option really.


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    #14
    n97 mini
    Registered Users Posts: 8,295 ✭✭✭n97 mini


    Quick update on this. Frustration didn't end when she finally got the card. On her first time using it an over zealous female IE employee in Lansdowne Road Station was shouting at here colleague "Stop her, stop her, she's using a child leap card" as she exited. Three staff in the station had to look at the card before one of them reluctantly apologised and gave her back the card.

    Later on on the bus drew a sarcastic "you're a child are you?" from the driver who had to examine the card before he'd let her on.

    I really wish IE and DB staff had been trained on this. Or even just sent an email with a photo of this leap card.


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    #15
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,587 Mod ✭✭✭✭devnull


    There are notices up about this in DB facilities...


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    #16
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    n97, I think the issue is more down to staff being overly skeptic of those who look older than they are. Used to have that issue when I was younger. There are also adults who do try to find there way around using child cards. I don't think the ticket machine on the bus is able display the difference between a child card and a personalised child card, when they get a notification from the validator by the door. So that's why they ask to see it.


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    #17
    LXFlyer
    Registered Users Posts: 17,559 ✭✭✭✭LXFlyer


    It also has probably more to do with being used to the upper age limit being 15 for their entire working lives, and just forgetting that the age limit has been raised for LEAP customers.

    It's going to take a bit of getting used to for everyone.


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    #18
    Tube
    Registered Users Posts: 327 ✭✭Tube


    Dravokivich wrote: »
    n97, I think the issue is more down to staff being overly skeptic of those who look older than they are. Used to have that issue when I was younger. There are also adults who do try to find there way around using child cards. I don't think the ticket machine on the bus is able display the difference between a child card and a personalised child card, when they get a notification from the validator by the door. So that's why they ask to see it.

    I understand these cards expire automatically when the holder turns 19 so the fact that the face on the card matches the face on the person should be sufficient.

    On the upside the card is currently working like the child leap cards, i.e. free.


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    #19
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Tube wrote: »
    I understand these cards expire automatically when the holder turns 19 so the fact that the face on the card matches the face on the person should be sufficient.

    On the upside the card is currently working like the child leap cards, i.e. free.

    You missumderstood what I said. There are 2 types of child cards, one with photo, one without. But when used at the validator and if both just say child on their machine, the driver has no way of knowing which child card was used without seeing it.

    My da has copped adults with the child card too. Its not unreasonable to be examined.


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    #20
    steveblack
    Registered Users Posts: 145 ✭✭steveblack


    devnull wrote: »
    There are notices up about this in DB facilities...

    Who told you this?


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    #21
    steveblack
    Registered Users Posts: 145 ✭✭steveblack


    n97 mini wrote: »
    Quick update on this. Frustration didn't end when she finally got the card. On her first time using it an over zealous female IE employee in Lansdowne Road Station was shouting at here colleague "Stop her, stop her, she's using a child leap card" as she exited. Three staff in the station had to look at the card before one of them reluctantly apologised and gave her back the card.

    Later on on the bus drew a sarcastic "you're a child are you?" from the driver who had to examine the card before he'd let her on.

    I really wish IE and DB staff had been trained on this. Or even just sent an email with a photo of this leap card.

    Cry me a river, how terrible!!

    Posters here constantly moan about the high price of tickets.
    "I pay the correct fare and I see adults using child tickets."
    "Drivers dont do enough to check free travel passes so they can confiscate the fake ones."
    Now when staff do what you all moan about them not doing, you moan about them doing it.
    Make up your mind, what do you want staff to do?


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