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DELL warranty

  • 04-07-2007 8:39pm
    #1
    [Deleted User]
    Posts: 0 ✭✭✭


    I got a 1300 on eBay last December. Over the time I've been using it I've noticed peculiar problems with the monitor and dvd drive. Sometimes when I start up the laptop the monitor remains pitch black but the hd indicator and power lights come on. Also when using it the monitor would go a bright colour and stay that way although this hasn't happened for months but was happening frequently.

    As regards the dvd drive I've never been able to play a dvd with the DELL Media Experience DVD software although VLC does work.

    I've never bought from DELL before but believe I may have a years warrantly. Would it be worthwhile to have it checked out under the warranty? I do not have any idea how to go about this or who to contact however...any previous DELL owners out there?


Comments

  • #2
    Soundman
    Registered Users, Registered Users 2 Posts: 2,593 ✭✭✭Soundman


    If you bought it through the dell store on ebay then yes you will have a year's warranty from Dell. If you bought it from a private owner then you would have to check if they offered you a warranty with it and how long it ran/runs for and get on to them if possible.


  • #3
    extra-ordinary_
    Registered Users, Registered Users 2 Posts: 1,778 ✭✭✭extra-ordinary_


    Look on ther base of your laptop for the Service Tag - it'll be on a white sticker with a barcode on it. With the sevice tag written down, go to http://www1.euro.dell.com/content/default.aspx?c=ie&l=en&s=gen.
    Click Support and Help/All Support Options. Then on the left, click Warranty Information/Warranty Status. Stick in your sevice tag and hit continue.


  • #4
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 92,489 Mod ✭✭✭✭Capt'n Midnight


    If VLC works then that's a software problem

    yeah best to double check that you have warranty before you call them about the screen


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