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Eircom to roll out 1Gb/s FTTH to 66 towns

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Comments

  • #1352
    The Cush
    Registered Users, Registered Users 2 Posts: 15,679 ✭✭✭✭The Cush


    kleefarr wrote: »
    Just wondering, out of all of these people who are looking forward to getting FTTH are you all going to pay the €80 plus for the benefit of using it or is that just a figure that is being thrown around and is likely to cost less or even more?
    There are various standalone and bundled prices for the eir Fibre Extreme 150/300/1000Mb (FTTH) products

    Bundles - https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Pt4.1.10.pdf
    Standalone - https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf (page 3)


  • #1353
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,968 Mod ✭✭✭✭Gonzo


    kleefarr wrote: »
    Just wondering, out of all of these people who are looking forward to getting FTTH are you all going to pay the €80 plus for the benefit of using it or is that just a figure that is being thrown around and is likely to cost less or even more?

    I probably wont see this FTTH for another 3 years at least but seeing as im on 9 meg now and that's as good as it gets until the FTTH is finally here, I will definitely get the 1 gig for starters and after a while if it's too expensive i'll drop it down to 300 meg or whatever packages that the will have by then!.


  • #1354
    rob808
    Registered Users, Registered Users 2 Posts: 2,319 ✭✭✭rob808


    The Cush wrote: »
    There are various standalone and bundled prices for the eir Fibre Extreme 150/300/1000Mb (FTTH) products

    Bundles - https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Pt4.1.10.pdf
    Standalone - https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf (page 3)
    There quite expensive considering virginmedia €45 for 240mb hopefully eir will cut the price after awhile.I wonder what the other ISP would charge for these speeds.


  • #1355
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    rob808 wrote: »
    There quite expensive considering virginmedia €45 for 240mb hopefully eir will cut the price after awhile.I wonder what the other ISP would charge for these speeds.

    They arent competing with Virgin. Virgin have done all the legwork in their areas 3yrs ago, eir have deployment costs and debt to pay off.

    People with a grudge against NTL/UPC/Virgin will go with eir in Virgin areas, rest will go with Virgin. They know this, we know this.

    Its the couple million homes outside the Virgin areas that they're competing for.


  • #1356
    rob808
    Registered Users, Registered Users 2 Posts: 2,319 ✭✭✭rob808


    ED E wrote: »
    They arent competing with Virgin. Virgin have done all the legwork in their areas 3yrs ago, eir have deployment costs and debt to pay off.

    People with a grudge against NTL/UPC/Virgin will go with eir in Virgin areas, rest will go with Virgin. They know this, we know this.

    Its the couple million homes outside the Virgin areas that they're competing for.
    well that true I would probably go with 150mb which i think most people will go for.


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  • #1357
    swoofer
    Registered Users, Registered Users 2 Posts: 5,577 ✭✭✭swoofer


    When I check my line I now find its suitable for 1000mb but I am with VF and they say they are not going to avail of eir ultrafast BB but will use siro!! Thats not yet available here in Ennis!! I thought VF could do both! Also I cant see siro been made available to me, cable runs underground, its that armoured stuff, runs underneath garden so cant see how siro would hook up, ie I'll be in the category... sorry siro not available. Is this going to be the norm ie move from VF where no siro etc?

    I thought eir could use siro and VF use eir!!

    Does not make sense.

    I dont want to wait but is that eir F2000 modem easy to access and bridge? Or is the new modem a totally different model?


  • #1358
    The Cush
    Registered Users, Registered Users 2 Posts: 15,679 ✭✭✭✭The Cush


    This post indicated Vodafone may offer open-eir FTTH from Nov http://www.boards.ie/vbulletin/showthread.php?p=96954293#post96954293, of course that was just a person in sales .

    As open-eir and Siro are both wholesalers there's no reason why eir or VF cannot offer the service via the other networks other than a commercial decision not to do so.


  • #1359
    swoofer
    Registered Users, Registered Users 2 Posts: 5,577 ✭✭✭swoofer


    Thanks for that and I had seen it but it did not register!! Will there be a new modem for FTTH and I think I'll wait.

    What a mess but if siro had not appeared we may have been waiting a lot longer for FTTH and to be honest I would rather go with them than eir. That 18 month contract is a killer as well. BUT 1000Mb has me drooling and I think I am dreaming, never ever thought it would happen in my liftetime.


  • #1360
    joe_99
    Closed Accounts Posts: 763 ✭✭✭joe_99


    swoofer wrote: »
    Thanks for that and I had seen it but it did not register!! Will there be a new modem for FTTH and I think I'll wait.

    What a mess but if siro had not appeared we may have been waiting a lot longer for FTTH and to be honest I would rather go with them than eir. That 18 month contract is a killer as well. BUT 1000Mb has me drooling and I think I am dreaming, never ever thought it w UKould happen in my liftetime.

    No new modem. F2000 is being used.


  • #1361
    TheDoc
    Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    ED E wrote: »
    They arent competing with Virgin. Virgin have done all the legwork in their areas 3yrs ago, eir have deployment costs and debt to pay off.

    People with a grudge against NTL/UPC/Virgin will go with eir in Virgin areas, rest will go with Virgin. They know this, we know this.

    Its the couple million homes outside the Virgin areas that they're competing for.

    Really doesn't appear to be a competitive price point for me. From what I saw the retail price was €87 a month after an initial 4 month deal.

    I'm always up for "faster speeds" but will never be giving Eir/Eircom my business again. One of the really frustrating points and issues for me is how they gouge areas with little options and availability. Won't be surprised if down the line they start deactivating other services and force customers in through the high price point.

    And while they are not competing directly with Virgin in these areas, I'll probably expect a bump in speeds for customers, for free, by end of April next year.


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  • #1362
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    TheDoc wrote: »
    Really doesn't appear to be a competitive price point for me. From what I saw the retail price was €87 a month after an initial 4 month deal.

    I'm always up for "faster speeds" but will never be giving Eir/Eircom my business again. One of the really frustrating points and issues for me is how they gouge areas with little options and availability. Won't be surprised if down the line they start deactivating other services and force customers in through the high price point.

    And while they are not competing directly with Virgin in these areas, I'll probably expect a bump in speeds for customers, for free, by end of April next year.

    I've heard tell that UPC may have been pushing the 120Mb custoers onto 240Mb already(free, no contract). Mine hasnt moved yet.


    I dont believe eir are being unfair here really. Remember they're 500Mil in debt and are planning to try and sell key real estate to keep funding this rollout. If they go to cheap then it'll all just come to a halt in a year and rural towns will still be on radio ADSL in 2020.

    They charge the OLOs €100 to install but realistically its going to cost them €1000+/home to deploy the GPON network. This has to be recouped. End of. If they try and do this on a shoestring repair levels will go to 2wks per fault in winter time, do you really want that?

    In most areas: (No Virgin)
    35-40 for ADSL
    ~40-50 for VDSL
    80-90 for GPON

    Those on good VDSL connections will stay on them, those without VDSL or shít VDSL will upgrade to GPON. As will heavy users. All the rural 5Mb ADSL lines will take it (excepting OAPs etc). Yes its expensive, but so is paying a team of a dozen KNN lads to spend a week blowing fibre and clearing ducts.


  • #1363
    TheDoc
    Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    On the pricing point, when I was on Donabate (Fingal ****ing area in Dublin like, not the stix) I was being charged €67 a month for 24mbps ADSL. My issues in that scenario aside, I can see people will definitely jump onto this Eir rollout as it's clear value, considering the pricing point they are probably paying at the moment, without having access to Virgin. But then its also dependent if people will trust signing up to those services with Eir. I wouldn't TOUCH of them during a rollout phase, let alone engage in a year long contract.

    Part of the issue I had with donabate was they rolled in, enabled that "next gen broadband" ****e, enabled it for 30% of the area and that was the target for them to be done and move on. And the feedback I was getting was there was no engineers available to investigate the exchange issues while the rollout was taking place. Pure garbage resource management.

    I really don't see how Eir's debt and consistent mismanagement both operation wise and financial wise, should be offered as an excuse for them offering what on the surface looks a very good product, but at a very high pricing point. And with Eir, there will no doubt be massive issues and problems with service no doubt. I'm keeping my eye on the whole thing to see performance and uptime, but only because I guess I know that if Virgin feel even a whiff of it going well, they can just bump speeds at will.

    What you mentioned in the first sentence there is true. My father downgraded the entire UPC package when I moved out, and was contacted few months back and provided a free bump back to 240mb, with no contract obligation. And I guess I've just stood witness to see the speeds they can hit, on some routers and infra that was at this point five years old. Had a very informative day with a really nice UPC engineer :)


  • #1364
    swoofer
    Registered Users, Registered Users 2 Posts: 5,577 ✭✭✭swoofer


    Its 18 months which is even worse.


  • #1365
    Gonzo
    Moderators, Science, Health & Environment Moderators Posts: 16,968 Mod ✭✭✭✭Gonzo


    I know 8 familes near my home and every single one of them will jump to Eir's FTTH as soon as its available and there are 64 houses in the general area all of which are on Eir's blue lines. Most people on our road are getting between 6 and 12 meg which isn't as bad as some even more rural spots but most are complaining these speeds are not near enough for their use such as several people online in the same house streaming netflix, playing games, surfing the web and downloading whatever.

    Once Eir rollout to the 300,000 homes I think their FTTH rollout uptake will be very successful. Most of us can't wait to finally chuck away these old slow connections for something much faster for relatively little extra money.


  • #1366
    TheDoc
    Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    swoofer wrote: »
    Its 18 months which is even worse.

    I don't know. Maybe the areas its going to, Eir just know people are desperate. But I would be extremely weary and reluctant to jump into a contract with them during a new roll out and implementation.

    I know myself if 1GB came into my estate I'd be swetting bullets trying to hold off. But if it was only Eir supplying, I would hold off and see how things go for six months ebfore committing. So the situation can only be harder in areas where the competition is non existent or only Eir's sub-par packages themselves.

    I know there has been a few numbers banded around already, but I'm reading €87 a month being the retail cost for domestic users according to their own website. €1500 is a sizeable investment to make for anyone really for a new technology/product.

    I suppose the downside is if everyone takes that attitude there won't be any guinea pigs. But Eir history is not one of rewarding early adopters. I can say that hand on heart as one of the first domestic households in Dublin if not Ireland, on their original always on broadband. €120 euro a month for 256kbs that did move to 512kbs ADSL. Boy how times have changed :D


  • #1367
    TheDoc
    Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    Gonzo wrote: »
    I know 8 familes near my home and every single one of them will jump to Eir's FTTH as soon as its available and there are 64 houses in the general area all of which are on Eir's blue lines. Most people on our road are getting between 6 and 12 meg which isn't as bad as some even more rural spots but most are complaining these speeds are not near enough for their use such as several people online in the same house streaming netflix, playing games, surfing the web and downloading whatever.

    Once Eir rollout to the 300,000 homes I think their FTTH rollout uptake will be very successful. Most of us can't wait to finally chuck away these old slow connections for something much faster for relatively little extra money.

    Yeah I suppose that is where the pricing point makes sense. Your probably coughing up €60-70 a month for ADSL of garbage, so another €20 for a massive leap in stability and speed is going to be worth it.

    I guess I just find it irritating that the high price point is a kinda "what do you expect, we need to plough hundreds of millions to get your service" where as maybe some other countries might see that as genuine investment to be made on behalf of the state.

    Havn't kept mad in touch with this infamous broadband rollout plan, other then the funding got slashed in half, and I wouldn't trust anyone in Dail Eireann with a USB stick. This is the crowd that implemented Lotus notes within their first year of government.....


  • #1368
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,034 ✭✭✭✭Johnboy1951


    I would like to see some ISP offer whatever level of connection they believe suitable, for the same cost as people on 5Mb/s ADSL are paying at the moment ..... say €45 to €50 ... including phone connection but not calls.

    Even if that connection was only 30Mb/s lots of people would jump over to FTTH, and in (I believe) a short time quite a lot would upgrade their package as they found more reason to use the faster speeds.

    The difficulty I see presently is that people on a 5Mb/s connection are not using broadband to its fullest potential because of slow speeds, and thus they presently see no great reason for higher speeds ....... particularly if such speeds are going to mean a hike in monthly payments.

    So hopefully there will be a 'low end' option for those switching initially.


  • #1369
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,006 Mod ✭✭✭✭bk


    ED E wrote: »
    Those on good VDSL connections will stay on them, those without VDSL or shít VDSL will upgrade to GPON. As will heavy users. All the rural 5Mb ADSL lines will take it (excepting OAPs etc). Yes its expensive, but so is paying a team of a dozen KNN lads to spend a week blowing fibre and clearing ducts.

    That is an excellent summary of what I see happening too, at least in the short term.
    TheDoc wrote: »
    I really don't see how Eir's debt and consistent mismanagement both operation wise and financial wise, should be offered as an excuse for them offering what on the surface looks a very good product, but at a very high pricing point. And with Eir, there will no doubt be massive issues and problems with service no doubt. I'm keeping my eye on the whole thing to see performance and uptime, but only because I guess I know that if Virgin feel even a whiff of it going well, they can just bump speeds at will.

    I don't think any of us are using Eir's debt as an excuse, just trying to explain the reality of the situation.

    The truth is Eircom should never had been privatised in the way it was. Instead it should have been split and the network section kept semi public. Had that happened we would all be on FTTH today for about €40 to 50 like some other northern European companies.

    But instead we all ended up getting screwed. Given Eir's current financial position, them rolling out FTTH for about €80's with free install in rural areas is actually quiet impressive.

    It could be far worse, look at BT in the UK, if you want FTTH, they will charge you about €10,000 for the install and then €120 per month for just 330Mb/s!!

    As for it being almost double the price of Virgin/UPC, that is unfortunate, but also probably reflects the reality that it costs a hell of a lot more to deliver services and infrastructure in rural areas, then it does in urban.

    Think of it similar to how the ESB charge more for electricity connections in rural Ireland.

    Obviously in time I expect Eircoms prices to drop, in particular if they are allowed to remove the old copper network. I'd expect some substantial savings then. Also I hope we see SIRO introduce some real competition in the non Virgin areas.


  • #1370
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,006 Mod ✭✭✭✭bk


    Johnboy1951 wrote: »
    I would like to see some ISP offer whatever level of connection they believe suitable, for the same cost as people on 5Mb/s ADSL are paying at the moment ..... say €45 to €50 ... including phone connection but not calls.

    I believe we will be able to see SIRO do that, though perhaps not in the most rural areas.

    The problem Eir has is that they have to pay for:
    - Maintenance of the copper network, even if people aren't connected to it
    - Build out of the new Fiber network and maintenance of it
    - Interest on 2.5 billion worth of debt!

    Siro should be able to do it cheaper due to their only costs being the rollout and maintenance of their new FTTH network.

    On the other hand, Eircom have an advantage of an already in place and very extensive FTTC network from which to build from.


  • #1371
    KeRbDoG
    Registered Users, Registered Users 2 Posts: 4,279 ✭✭✭KeRbDoG


    bk wrote: »
    It could be far worse, look at BT in the UK, if you want FTTH, they will charge you about €10,000 for the install and then €120 per month for just 330Mb/s!!

    Didn't BT get forced to deal with communities who organised together to provide them with service to a location in their town and communities then run the final mile(s) acting like a mini ISP?


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  • #1372
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,006 Mod ✭✭✭✭bk


    KeRbDoG wrote: »
    Didn't BT get forced to deal with communities who organised together to provide them with service to a location in their town and communities then run the final mile(s) acting like a mini ISP?

    Yes and those communities are amazing, but also there are incredibly small and few. A tiny percentage of the UK rural population.

    What Eir and SIRO are doing here and what the NBP is proposing is FAR more extensive then anything happening in the UK.

    Shockingly we have vaulted past the UK over the last 3 years and now we look to the Scandinavian countries as a model rather then the UK like we did in the past!


  • #1373
    digiman
    Registered Users, Registered Users 2 Posts: 4,238 ✭✭✭digiman


    What is Eircom's strategy for new housing developments does anyone know? Are they putting in fibre from the start rather than putting in copper going back to a VDSL cabinet? I really hope its fibre, would seem stupid not do really


  • #1374
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,006 Mod ✭✭✭✭bk


    digiman wrote: »
    What is Eircom's strategy for new housing developments does anyone know? Are they putting in fibre from the start rather than putting in copper going back to a VDSL cabinet? I really hope its fibre, would seem stupid not do really

    They really should be using FTTH for new developments. However there maybe and issue with Comreg and the USO requiring them to install a copper line to every home.


  • #1375
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,034 ✭✭✭✭Johnboy1951


    digiman wrote: »
    What is Eircom's strategy for new housing developments does anyone know? Are they putting in fibre from the start rather than putting in copper going back to a VDSL cabinet? I really hope its fibre, would seem stupid not do really

    They have't had to consider that for the past few years :D


  • #1376
    Praetorian
    Registered Users, Registered Users 2 Posts: 3,712 ✭✭✭Praetorian


    I've thought for years that the USO should have been for FTTH, absolutely pointless rolling out copper in this day and age.


  • #1377
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    bk wrote: »
    They really should be using FTTH for new developments. However there maybe and issue with Comreg and the USO requiring them to install a copper line to every home.

    They ran both copper and fibre in Belcarra, I'm told this will be the norm unless the customer orders a data only package


  • #1378
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,006 Mod ✭✭✭✭bk


    mass_debater wrote: »
    They ran both copper and fibre in Belcarra, I'm told this will be the norm unless the customer orders a data only package

    Well at the moment, they still don't have VoIP gateways, well at least not for consumer services. So if you want voice, then you have to have a PSTN copper line at the moment.

    In future I expect Eir will rollout a consumer VoIP service and then they can offer voice without the copper cable, assuming Comreg lets them do that per the USO.

    BTW I've read Comreg docs that indicate the USO is technology neutral and thus could be delivered over FTTH if open to all other companies in the same way the copper network is, which is as it should be. However I'm certain there are still details to be worked out. i.e. should it support a standard PSTN dial tone, support fax, modems, sky+ boxes, alarm monitoring, emergency alert monitoring, etc. and then there is the question of power backup when their is an ESB outage.

    So not a simple question.


  • #1379
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,034 ✭✭✭✭Johnboy1951


    bk wrote: »
    Well at the moment, they still don't have VoIP gateways, well at least not for consumer services. So if you want voice, then you have to have a PSTN copper line at the moment.

    In future I expect Eir will rollout a consumer VoIP service and then they can offer voice without the copper cable, assuming Comreg lets them do that per the USO.

    BTW I've read Comreg docs that indicate the USO is technology neutral and thus could be delivered over FTTH if open to all other companies in the same way the copper network is, which is as it should be. However I'm certain there are still details to be worked out. i.e. should it support a standard PSTN dial tone, support fax, modems, sky+ boxes, alarm monitoring, emergency alert monitoring, etc. and then there is the question of power backup when their is an ESB outage.

    So not a simple question.

    I don't see any great difficulty in that list.


  • #1380
    ctlsleh
    Registered Users Posts: 787 ✭✭✭ctlsleh


    Johnboy1951 wrote: »
    I don't see any great difficulty in that list.


    It should be part of the building regulations to run Fiber in new builds surely?


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  • #1381
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    ctlsleh wrote: »
    It should be part of the building regulations to run Fiber in new builds surely?

    Ireland isn't nearly that progressive. I dont think even Sweden has that.


  • #1382
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,500 ✭✭✭ECO_Mental


    ECO_Mental wrote: »
    Well I've done it....just place my order for 1Gb/s BB with Eir:):D

    Install date two weeks time 9th October so heres hoping in might be earlier.

    ]

    Keeps calm Eco, keep calm....

    My install was due for tomorrow and I have heard nothing from Eir to confirm our deny the install tomorrow apart from an email on Monday with my order number and an email nearly three weeks ago when I ordered online that they would be on contact early October to discuss install details. It was only me calling them twice this week find out was it going ahead that they then said to me get this..."since I was a returning customer I was put on a two week cooling of period before they actually place the order and to call back again on Monday and they should have a date for me" arhhhhhhhhhhhh bloody Eircom/ Eir.

    I suppose it will be another 2or3 weeks again before I get the next free date

    6.1kWp south facing, South of Cork City



  • #1383
    swoofer
    Registered Users, Registered Users 2 Posts: 5,577 ✭✭✭swoofer


    unbelievable.... where are you and fingers crossed, make them email and text when you ring them.


  • #1384
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,500 ✭✭✭ECO_Mental


    swoofer wrote: »
    unbelievable.... where are you and fingers crossed, make them email and text when you ring them.

    I am in rochestown cork, I try and use this live chat text system because you can get a transcript and if they are problems later you have backup. I am going to have to get tough, was busy in work today so didn't have time to argue but I wasn't happy.

    6.1kWp south facing, South of Cork City



  • #1385
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,006 Mod ✭✭✭✭bk


    Johnboy1951 wrote: »
    I don't see any great difficulty in that list.

    I agree, it shouldn't be greatly difficult *. However we have previously seen other ISP's delay for months the rollout of Exchange Launched VDSL. Comreg tend to be very conservative and slow about these sort of changes, for fear of ending up in court from one of the other companies.

    * Older VoIP standards didn't support these services as it compressed the audible part of the signal, but dumped the machine audible part that such services used, however there are now new VoIP standards that do it and should be possible over FTTH:

    http://www.voip-info.org/wiki/view/Modem+over+VOIP

    More detailed info here:
    http://www.eetimes.com/document.asp?doc_id=1201937


  • #1386
    The Cush
    Registered Users, Registered Users 2 Posts: 15,679 ✭✭✭✭The Cush


    bk wrote: »
    However we have previously seen other ISP's delay for months the rollout of Exchange Launched VDSL.

    Not the main reason for the delay it appears - http://www.boards.ie/vbulletin/showthread.php?p=95868147#post95868147


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  • #1387
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 23,006 Mod ✭✭✭✭bk


    The Cush wrote: »
    Not the main reason for the delay it appears - http://www.boards.ie/vbulletin/showthread.php?p=95868147#post95868147

    Actually it was another ISP who raised the issue of VDSL interference with Comreg. My post is correct, ED E's excellent post just goes into more details about it.


  • #1388
    kenny111
    Registered Users Posts: 127 ✭✭kenny111


    anybody know why the blue lines do not go into cork city? i am looking at a place on maryborough hill, a few numbers show up at 100MB but the hotel and art gallery in the orchard estate is only 7MB.


  • #1389
    murphaph
    Registered Users, Registered Users 2 Posts: 19,031 ✭✭✭✭murphaph


    kenny111 wrote: »
    anybody know why the blue lines do not go into cork city? i am looking at a place on maryborough hill, a few numbers show up at 100MB but the hotel and art gallery in the orchard estate is only 7MB.
    They don't appear to penetrate any cities. The map is a work in progress I guess. The basic policy at present it to cover urban areas insofar as possible with FTTC (VDSL). There is clearly lots of overlap in the smaller towns and villages where a blue line is running in front of premises that can almost certainly avail of 100Mbps VDSL. Exactly where the boundaries will be drawn is probably not even known by Eir at this stage.

    Why some numbers in your example only show 7Mbps is possibly because these lines do not go via a street cabinet but rather are fed directly from the exchange. This will often be the case if the buildings are older, as could well be the case in your example.


  • #1390
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,500 ✭✭✭ECO_Mental


    ECO_Mental wrote: »
    Keeps calm Eco, keep calm....

    My install was due for tomorrow and I have heard nothing from Eir to confirm our deny the install tomorrow apart from an email on Monday with my order number and an email nearly three weeks ago when I ordered online that they would be on contact early October to discuss install details. It was only me calling them twice this week find out was it going ahead that they then said to me get this..."since I was a returning customer I was put on a two week cooling of period before they actually place the order and to call back again on Monday and they should have a date for me" arhhhhhhhhhhhh bloody Eircom/ Eir.

    I suppose it will be another 2or3 weeks again before I get the next free date


    Same old Eircom really:( called them back again today and it'll be more than likely another two weeks :mad: After the two week cooling off period then then have to cantact my current ISP for the switch over and then they have to arrange the connection date. So" I have" to call them back again at the end of this week and they Might?! have a connnection date for me.

    Its the lack of communication that bothers me.:mad:When I ordered I was able to pick an install date in two weeks time, but what they forget to tell you or communicate to you this date means nothing. If they said or deatiled in their online application the procedure of the two week cooling off, then we have to org the switch over, then arrange a connection date and in reality this will take 4 weeks then I would be ok, if thats the way it has to happen then ok. But none of this is told to you its assumed you know this. I would have been waiting in my house last friday for them to rock up becasue there was no confirmation or denial that they were going to arrive.

    I undersand that this is all typical Eir/Eircom and nothing has changed in there since the rebranding.

    To cap this all off I suppose when I do get the date I will not be surprised if they never show up and not notify me and I will end up sitting at home all day...anybody want to take bets:)

    6.1kWp south facing, South of Cork City



  • #1391
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    I know they tried installs in Letterkenny that failed to work, some of the provisioning was not in place. I know a guy in Eircom directly involved, was there for this launch, it was supposed to be launched in Cork and Letterkenny at the same time but did not work.


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  • #1392
    davork
    Registered Users Posts: 196 ✭✭davork


    Called up this morning to find out how the install was going (it was scheduled for Thursday morning) and was told there was no install

    All the sales lady had done a month ago was prequal the line (and she did that wrong) and darn all else

    lots of apologies from eircom but that really is of little use


  • #1393
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,500 ✭✭✭ECO_Mental


    davork wrote: »
    Called up this morning to find out how the install was going (it was scheduled for Thursday morning) and was told there was no install

    All the sales lady had done a month ago was prequal the line (and she did that wrong) and darn all else

    lots of apologies from eircom but that really is of little use

    Exactly the same thing happened to me....i think they have computers? It can't be that hard to organise and send out emails keeping people informed

    I must call them tomorrow again and give out mine was scheduled for last Friday and I'm not going to hang up until they gone me an install date for next week at the latest. I cancelled my sky to get eVision four weeks ago so it has to be installed next week

    6.1kWp south facing, South of Cork City



  • #1394
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,500 ✭✭✭ECO_Mental


    unbelivable stuff today, called again to see if any update and no update, apart for "me" to call them back again on Monday and they should have an update then!

    I then asked the agent can they send this in a email to me and i got "I have already told you now on the phone", but then she said this

    "I am not going to send you an email I have work to do..."

    I hung up at this stage and nearly threw my phone at the wall. Called cusomer care and gave out and complained and told them if I not connected by next Friday then I am canceling the whole lot and going back to sky and VF. Also I am not ever going to call them about this again they have to contact me.

    I spent a good hour on the phone, at one stage 20mins on hold and then the call timed out and they never called me back:mad:

    Sorry this isnt much about FTTH but how S**t Eir are but its the process ye all will have to go through to get FTTH wth Eir.

    6.1kWp south facing, South of Cork City



  • #1395
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ECO_Mental wrote: »
    unbelivable stuff today, called again to see if any update and no update, apart for "me" to call them back again on Monday and they should have an update then!

    I then asked the agent can they send this in a email to me and i got "I have already told you now on the phone", but then she said this

    "I am not going to send you an email I have work to do..."

    I hung up at this stage and nearly threw my phone at the wall. Called cusomer care and gave out and complained and told them if I not connected by next Friday then I am canceling the whole lot and going back to sky and VF. Also I am not ever going to call them about this again they have to contact me.

    I spent a good hour on the phone, at one stage 20mins on hold and then the call timed out and they never called me back:mad:

    Sorry this isnt much about FTTH but how S**t Eir are but its the process ye all will have to go through to get FTTH wth Eir.

    Wow, there's toys everywhere. What's your panic, it's not as if you need it for a business. If they're not ready or are having teething problems aren't you as well to wait and not be a guinea pig. It's very early days for a new product on a new network built by techs learning a whole new set of skills.


  • #1396
    ECO_Mental
    Registered Users, Registered Users 2 Posts: 2,500 ✭✭✭ECO_Mental


    mass_debater wrote: »
    Wow, there's toys everywhere. What's your panic, it's not as if you need it for a business. If they're not ready or are having teething problems aren't you as well to wait and not be a guinea pig. It's very early days for a new product on a new network built by techs learning a whole new set of skills.

    Maybe you are right ;):p I am a bit wound up now, but you didnt have some tell ya they have better things to be doing like work

    "Its five a clock, i'm off on me holliers, its going to be tropic...."

    Anyway this is a comercial launch not a trial they have done all learning (or should have) and I am paying a lot of money for this 150e a month. My problem is if they emailed me or called me saying that it will take 4-6 weeks to get it set up then not a problem. But I booked a date for last friday and I could have been in the house here all day waiting for them becasue as I got no communication was it going ahead or not,but alas nothing...they even sent an email confirming that they would be in touch at the beginning of October when I ordered online.

    Anyway this is the last post on S**t eircom customer service this is not what the thread is about. next post hopfully will be me putting up speedtest results:D

    6.1kWp south facing, South of Cork City



  • #1397
    Deagol
    Registered Users, Registered Users 2 Posts: 1,715 ✭✭✭Deagol


    mass_debater wrote: »
    Wow, there's toys everywhere. What's your panic, it's not as if you need it for a business. If they're not ready or are having teething problems aren't you as well to wait and not be a guinea pig. It's very early days for a new product on a new network built by techs learning a whole new set of skills.

    Are you kidding?? That's atrocious customer service from Eircom as usual. I can only guess you work for them to defend that?

    Whether someone needs the service or not is neither here nor there. They did the same crap with me for FTTC, I took three days off work for them to just not turn up. And when someone did turn up, he hadn't clue about VDSL2 or any BB. He didn't even know how to log into the modem to check the sync speeds!!

    If there was technical issues with the FTTH, I'd understand as it is indeed early days. But this isn't a technical problem by the sounds of it, it's the usual complete balls up with different parts of Eircom not talking to each other.

    And if you think it's acceptable for someone to refuse to confirm an appointment etc by email only to be told they 'have work to do'. Seriously?

    I'm sorry but if another company offers me the chance to get away from Eircom I will take their hand off. I have not had anything but terrible customer service from them over the years. A large number of people that I've been in contact with at Eircom seem to think that customers are a bit of nuisance and things would be a lot better if we just didn't exist. :rolleyes:;)


  • #1398
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ECO_Mental wrote: »
    Anyway this is a comercial launch not a trial they have done all learning (or should have)

    The guys on the ground have had a few days training and were not involved in the trial, this is whole new ballgame to them and will take months to develop proper methods. I know a few working on this, it's a learning curve.


  • #1399
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    In the same breadth Mass IIRC you defend KNN. You'd find more maturity in a preschool playground, thus all the no-shows.


  • #1400
    Deagol
    Registered Users, Registered Users 2 Posts: 1,715 ✭✭✭Deagol


    ED E wrote: »
    In the same breadth Mass IIRC you defend KNN. You'd find more maturity in a preschool playground, thus all the no-shows.

    Is it just me that finds this a rather cryptic remark? :confused:

    Do you guys know each other outside boards? Do ye work together perhaps? I've read the remark a few times and I can't make out the meaning. Perhaps I'm not meant to :)


  • #1401
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ED E wrote: »
    In the same breadth Mass IIRC you defend KNN. You'd find more maturity in a preschool playground, thus all the no-shows.

    I'm not defending anyone, I just know a little about what's going on from the people I'm in touch with, there's been some hiccups but some areas are getting their very first installs in the last day or two, these may or may not go according to plan. Yes the customer service could be better, but the truth is these paid monkeys in customer service are just as much in the dark about this one and if it's not in the script they cannot answer.


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