Your best and worst customer service experiences [rant & praise]

ytpe2r5bxkn0c1 · 13-10-2014 8:14am

Good

And as usual I ask - did you complain to a manager about the attitude of the staff?

Michael D Not Higgins · 14-10-2014 1:56pm

Booked my car online for parking at Edinburgh airport yesterday for work travel. Got there at 5.30am, parked, went into the terminal and realised like an idiot I left my passport at home. Left again and went home, got passport, arranged another flight with our travel company and drove back to the airport and had to get another ticket for the carpark.

Came back to Edinburgh last evening around half 10 and just paid the ticket and left since I just wanted to go to bed. This morning I rang them up and told them I had to pay twice, fully willing to pay the first 10-15 minute stay as a separate short stay, but no, full refund on the second ticket. Great service from them!

cobblerusa · 18-10-2014 4:04pm

As I stand here in PC World-Currys I am stunned at the level of poor service. A couple if years ago I paid €250 for the 'Health Check' annual screening. I have used it before with good results. This year it has been nothing but a pain in the neck. First off when I drop in my lap top I was advised there was a two week back log because the engineer went on holidays. Ok....A big company like this only has one engineer and when he goes away all work stops....right. A couple of days later I realised nobody asked why I was dropping in my computer so I phone the number on the website (1890 number of course) and speak to a lovely English gentleman who agrees this is odd so he tries to ring the Jervis St branch where my laptop is. After a few minutes this man explains how nobody answered but he was going to send an email in my behalf. The next day I get a phone call from the Engineer about my email. His comment is he would have phoned me - fair enough but how was I to know this. I explain I have a couple if viruses on my computer. We then have an argument about setting the laptop back to factory settings. I tell him this doesn't need to be done (I have very knowledgeable IT friends plus I found instructions on the net on how to get rid of the viruses but never succeeded). He then says that he won't be taking off one of the viruses because it isn't covered. I point out to him this is the first I had heard of this 3 years into a 5 year plan plus this is not the first time I have used this service. So later that day I get a call telling me my laptop is ready and I have come in to collect it. Today since there is no sign about where the customer service desk is I go to the drop off and collect queue only to find out 15 min later I am in the wrong line so I try and figure out where I have to go but there are no signs so I have to ask for help. Finally I get my laptop back and then the poor staff member has to go on the hunt for a pen so I can sign the documents. Unbelievable. The one positive was I forgot my docket but since I had photo ID I could still get my laptop so that was great. Still this isn't good enough for a company this size.

ytpe2r5bxkn0c1 · 18-10-2014 4:09pm

Good

To be honest, that all seems fairly minor to me. But I suppose I wasn't there.

Kaizersoze81 · 18-10-2014 4:13pm

Sounds like you're looking for a reason to be outraged.

solomafioso · 18-10-2014 4:15pm

cobblerusa wrote: »

A couple if years ago I paid €250 for the 'Health Check' annual screening.

Don't want to sound mean, but you were duped from the get go.

If you were a little more savvy, you could have kept your anti virus up to date and know about adblockers, malwarebytes, windows updates, "risky clicks" (for want of a better term!), etc.

cobblerusa wrote: »

He then says that he won't be taking off one of the viruses because it isn't covered.

I really don't get this. Did they elaborate? Should be picked up with a live disk / safe mode scan. Unless it was ransom-ware!

slimjimmc · 18-10-2014 5:59pm

cobblerusa wrote: »

As I stand here in PC World-Currys I am stunned at the level of poor service. A couple if years ago I paid €250 for the 'Health Check' annual screening. I have used it before with good results. This year it has been nothing but a pain in the neck. First off when I drop in my lap top I was advised there was a two week back log because the engineer went on holidays. Ok....A big company like this only has one engineer and when he goes away all work stops....right. A couple of days later I realised nobody asked why I was dropping in my computer so I phone the number on the website (1890 number of course) and speak to a lovely English gentleman who agrees this is odd so he tries to ring the Jervis St branch where my laptop is. After a few minutes this man explains how nobody answered but he was going to send an email in my behalf. The next day I get a phone call from the Engineer about my email. His comment is he would have phoned me - fair enough but how was I to know this. I explain I have a couple if viruses on my computer. We then have an argument about setting the laptop back to factory settings. I tell him this doesn't need to be done (I have very knowledgeable IT friends plus I found instructions on the net on how to get rid of the viruses but never succeeded). He then says that he won't be taking off one of the viruses because it isn't covered. I point out to him this is the first I had heard of this 3 years into a 5 year plan plus this is not the first time I have used this service. So later that day I get a call telling me my laptop is ready and I have come in to collect it. Today since there is no sign about where the customer service desk is I go to the drop off and collect queue only to find out 15 min later I am in the wrong line so I try and figure out where I have to go but there are no signs so I have to ask for help. Finally I get my laptop back and then the poor staff member has to go on the hunt for a pen so I can sign the documents. Unbelievable. The one positive was I forgot my docket but since I had photo ID I could still get my laptop so that was great. Still this isn't good enough for a company this size.

According to PC World's website, virus removal is covered but you should check your own specific contract.
http://www.knowhow.com/ie/support-pillar/computer-healthcheck.aspx?country=ie
However, you said he won't remove one of the viruses. That suggests that he did remove all the other viruses.
In some cases it's just not practical to remove stubborn or destructive malware without reinstalling the operating system. As you had already refused to allow a reinstall there was probably nothing further he could do and it would be unreasonable for him to spend an excessive amount of time on the issue especially if there is little prospect of a satisfactory solution. I can understand if that level of effort is not covered.

ben.schlomo · 18-10-2014 10:19pm

cobblerusa wrote: »

As I stand here in PC World-Currys I am stunned at the level of poor service. A couple if years ago I paid €250 for the 'Health Check' annual screening. I have used it before with good results. This year it has been nothing but a pain in the neck. First off when I drop in my lap top I was advised there was a two week back log because the engineer went on holidays. Ok....A big company like this only has one engineer and when he goes away all work stops....right. A couple of days later I realised nobody asked why I was dropping in my computer so I phone the number on the website (1890 number of course) and speak to a lovely English gentleman who agrees this is odd so he tries to ring the Jervis St branch where my laptop is. After a few minutes this man explains how nobody answered but he was going to send an email in my behalf. The next day I get a phone call from the Engineer about my email. His comment is he would have phoned me - fair enough but how was I to know this. I explain I have a couple if viruses on my computer. We then have an argument about setting the laptop back to factory settings. I tell him this doesn't need to be done (I have very knowledgeable IT friends plus I found instructions on the net on how to get rid of the viruses but never succeeded). He then says that he won't be taking off one of the viruses because it isn't covered. I point out to him this is the first I had heard of this 3 years into a 5 year plan plus this is not the first time I have used this service. So later that day I get a call telling me my laptop is ready and I have come in to collect it. Today since there is no sign about where the customer service desk is I go to the drop off and collect queue only to find out 15 min later I am in the wrong line so I try and figure out where I have to go but there are no signs so I have to ask for help. Finally I get my laptop back and then the poor staff member has to go on the hunt for a pen so I can sign the documents. Unbelievable. The one positive was I forgot my docket but since I had photo ID I could still get my laptop so that was great. Still this isn't good enough for a company this size.

Strange there wasnt anyone to ask within the 15 minute period, all on holidays id imagine.

dudara · 19-10-2014 8:01am

Merged into the Best/Worst Customer Service thread.

dudara

RoryMurphyJnr · 22-10-2014 7:08am

First off I use Ticketmaster quite a bit and I'm usually very happy with the service.

I bought tickets for the Ireland v Gibraltar a couple of weeks ago.

Why could I not print them out like I do with all other tickets I buy?

Why could they not be posted to me?

Why did it not say which box office to collect them from? Maybe naively I thought I would collect them from the FAI box office at the stadium.

Why are there no signs letting people know that the ticketmaster box office is actually in the ballsbridge hotel????

Cmon ticketmaster it shouldn't be that awkward to collect tickets, it ended up meaning my son and I missed the first goal.

Thanks
Rory

slimjimmc · 22-10-2014 8:33pm

Moved to Your best and worst customer service experiences [rant & praise]

ABajaninCork · 25-10-2014 10:55am

Who are you referring to?

kevin65 · 25-10-2014 5:08pm

After another episode of loss of my business email service from Digiweb, I decided to move and realize now I should have moved long ago. How can any service provider think its OK to leave customers without their business email for over a week and not ever answer their helpdesk phone lines? Digiweb do.

Well, they won't be getting my money anymore.

jcon1913 · 27-10-2014 1:29pm

Customer service on a par with the worst Ive had to deal with. Does anyone else have the same experience?

Long delays in answering the helpline
Unhelpful John Bruton like expressions like 'but you never asked that question'

Im at my wits end

my3cents · 27-10-2014 1:46pm

Yes, but if you have a problem then try the Talk to Three forum and if they can't help next stop is comreg.

Kristopherus · 27-10-2014 1:51pm

Hopefully there will be a huge improvement when Three transfer their CS dept to Limerick, to the O2 centre.Thats due to happen over the next few months. Some of the Mumbai centre staff are very good, but there are a lot of muppets there.

jcon1913 · 27-10-2014 2:18pm

Kristopherus wrote: »

Hopefully there will be a huge improvement when Three transfer their CS dept to Limerick, to the O2 centre.Thats due to happen over the next few months. Some of the Mumbai centre staff are very good, but there are a lot of muppets there.

Yeah i cancelled my dayghters phone ( the bill is in my name ) 2 months later im still getting a bill. Eventually they helpfully cancelled the bills but my daughter was held up transferring her number to emibile. Very frustrating.

Time · 27-10-2014 2:21pm

I know it's not quite what the OP is referring to, but i find their business support which is outsourced to a company in Waterford to be very good. Still awaiting an online customer portal though :mad:

jcon1913 · 27-10-2014 2:37pm

my3cents wrote: »

Yes, but if you have a problem then try the Talk to Three forum and if they can't help next stop is comreg.

Ill try that but honestly they had me on the phone they could have sorted me out then

dudara · 27-10-2014 3:25pm

Not a specific Consumer Issue, so merged into the Best/Worst Customer Service thread.

Personal view: I've been a customer of 3 for over four years. Overall, no issues with them and I find their call centre to be no worse/no better than other organisations. I generally find that your experience of call centres is shaped by how you treat/interact with the staff.

jcon1913 · 27-10-2014 4:08pm

dudara wrote: »

Not a specific Consumer Issue, so merged into the Best/Worst Customer Service thread.

Personal view: I've been a customer of 3 for over four years. Overall, no issues with them and I find their call centre to be no worse/no better than other organisations. I generally find that your experience of call centres is shaped by how you treat/interact with the staff.

I just tried to ask a question on the three forum. It doesnt work. LOL. just like everything they do. Any way yeah no problems till i tried to switch to another phone company Then the problems begin.

Ive dealt with lots of customer service over the years. Ive never been inspired to start a thread on Boards before i dealt with three.

jcon1913 · 27-10-2014 4:10pm

Time wrote: »

I know it's not quite what the OP is referring to, but i find their business support which is outsourced to a company in Waterford to be very good. Still awaiting an online customer portal though :mad:

From my experience with their domestic team "good luck with that".

shuffles88 · 30-10-2014 2:56pm

I got a delivery today from Amazon, the box was flattened and the items inside were damaged. I sent them an email, because understandably I was fairly p*ssed off. To my surprise less than an hour later I got a reply saying that a replacement order would be placed and sent 1st class. In addition to this I don't have to go to the bother of sending back the damaged items. I'm really pleased that it was so entirely hassle-free to get the issue resolved

zl1whqvjs75cdy · 30-10-2014 2:59pm

Amazon are fecking great. If only every company treated their customers the same way, life would be easier.

shels_m · 01-11-2014 6:17pm

I don't usually like to complain, and after a number of years working in a restaurant, I am firmly in the belief that there are most definitely cases where the customer is not always right. About a month and a half ago, I dropped my iPod in Dublin. Because I've had it four+ years, and because the crack occurred in such a way that the glass was flaking off, I decided to bring it to Electronic Partner Ltd for a repair.

Because I'm now in Dublin, and the EP I was familiar with was in Galway, I gave it to my boyfriend to get it done. And a week later, when I was back in Galway for a night, I picked up my lovely repaired ipod and shelled out the €60 for what I assumed was a job well done. Less than 24 hours later as I was sitting in College, listening to music I picked up the iPod and suspected it to be bulging out around the middle of the screen. Busy, I put it to the side and thought nothing of it until it chimed with an email and I picked it up again. As it was in my hand, I heard a snapping sound and watched as the crack in the image appeared. Horrified and mildly pissed, I got straight in touch with my bf and had the ipod brought down to him asap so he could bring it back in.

At this point, he was told by the staff at EP that clearly it was a physical break and as such it was not their fault. On top of that, to get their mistake fixed I would only get €10 off the original price. Obviously, I refused.

Doing the logical thing, I complained online as best as I could (EP does not offer a feedback section on their webpage, merely a 'contact us' portal that does not include a feedback/complaint section either - I had to enter my complaint as a sales support issue). I was merely asked to bring the iPod back in and see what they could do, without so much as an apology.

Today, I finally got the opportunity to return to EP again. This time around, I was told that since they see so many types of damage that it couldn't be proved that the fault was theirs. And the best offer for ANOTHER replacement would be €25. I was told I was speaking to the owner, and when I pressed him he said that if there was damage to the internal structures or the pixelation of the screen then maybe the issue was theirs, when I said there was shadowing happening under the crack, he started to backtrack and again imply I had 'probably dropped it down a stairs or something'. At this point having already paid out €60, I refused his offer of spending another €25. €85 as a final figure for a screen replacement, without so much as an apology for their attitude or possible mistake on top of the consistent reference to the idea that I most likely DROPPED the iPod and it was all my fault, is just not good enough. Having used EP multiple times and trusted their customer service and general repairs, I am both angry and disappointed and genuinely would suggest people look elsewhere before giving these guys custom again.

fussyonion · 02-11-2014 11:45pm

Ordered a late-night takeaway from Domino's last night (wouldn't be a regular customer as I don't often have the money for a takeaway) but was disappointed the potato wedges were hard.
Not cooked long enough.

I sent an email today and within the hour, I had a phonecall from the manager apologising and he said he was putting €20 on my account to spend another time!

Chuffed to bits...thanks Domino's!

PeteK* · 03-11-2014 4:45pm

shels_m wrote: »

... he started to backtrack and again imply I had 'probably dropped it down a stairs or something'.

Imagine saying that to someone! That's ridiculous of them to suggest it like that.

shels_m · 03-11-2014 9:05pm

I know right? It's what pushed me to make an official complaint.

On the other hand, I ordered two shirts off of Qwertee last week for my siblings and they arrived today looking pretty damn awesome. Their quality has gotten really good of late!

RoryMurphyJnr · 06-11-2014 12:37pm

Apple support are fantastic
Got my phone replaced with no hassle at all.
Their chat support is excellent, the couple of issues I had were resolved each time

yopy · 06-11-2014 5:34pm

Sky

My signal drops out every now and again so I lose most of my channels. The only channels that would work were the Sky 'own brand' channels like Sky Sports and Sky One etc.

Every time I called them they fixed the problem for a few days until one day I had enough and told them i was leaving. After that I didn't have a problem again.

Very strange. I wonder if it is possible for them to send a weaker signal to some homes.

The_Conductor · 06-11-2014 5:55pm

yopy wrote: »

Very strange. I wonder if it is possible for them to send a weaker signal to some homes.

No. You can check your signal strength at any stage- it gives you both a signal strength and a signal quality score (out of 100). The alignment of the dish, how well its stuck to the wall, the size of the dish, the lnb, the presence of nearby trees, how clear your line of sight with the horizon is, the weather etc- all affect signal strength and quality- the signal strength from the satellite does not vary on a per house basis.

JimDgent · 06-11-2014 5:56pm

Hi All,

Just on here to complain about Xtravision and its crap customer service. It's like this... On 25/10/14 I ordered online a DVD boxset for €50 from Xtravision's website. On 26/10/14 I received an email saying that it had been dispatched. A week later and still no sign of my boxset. So I emailed them and got this reply:

"Dear XXXX,

Thank you for your email, we are sorry to hear that your item has not arrived yet.

Your order had been placed on 25.10.14 and dispatched on 26.10.14 (Please note weekends are not included in postal time period).

As we rely on the An Post delivery system, we trust any orders placed with our online store will be an efficient service trusting that no delays will occur with An Post, however we must allow up to 15 working days to elapse before declaring an item as AWOL, we trust your order will be with you this week before the 15th working day (14.11.14) as An Post delays can be common, should this item not arrive or if there are any issues with your order please contact us and we will endeavour to resolve this issue.

Once again thank you for contacting us, should you have any further queries please do not hesitate to contact us.

With kind regards,
Xtra-vision"

So I emailed them yesterday (12 days after I ordered it) to let them know that I still have not received it. Didn't get any response to my email to them...thanks Xtravision! (sarcastically). So it is now 13 days after I ordered the boxset and still no reply from Xtravision and no boxset delivered. It doesn't take more than 3 days for anything to arrive to my house from anywhere in Ireland... never mind 13 days!!! Then they expect me to wait until 14/11/14 before reporting that I didn't receive the item.

Judging by this poor customer service, it's no wonder they went bust in 2013!!! Their new owners, Hilco Capital , will probably have to sell them off again, if they keep up this service towards their customers.

Has anyone else come across this poor service from Xtravision??

athtrasna · 06-11-2014 6:23pm

Not sure how it's their fault your box set has gone missing after dispatch. It's quite common to have to wait a while before the company will issue a replacement or give you a refund. It's a fraud prevention measure.

slimjimmc · 06-11-2014 6:28pm

They're still well within their terms of sale.
http://www.xtra-vision.ie/Vendor/SaleTermsAndConditions

6. Delivery

We shall deliver the products to the delivery address that you supply when ordering.

We aim to deliver your order to you in one single delivery (subject to availability) and as quickly as is possible. Most products will be posted to you within 1-2 working days of receiving your order. We will advise you by email if there is likely to be a delay in dispatching your order. Alternative methods of delivery may be available on the Site for you to select when you order a product.

Any times or dates stated on the Site for delivery are estimates only. We will make all reasonable efforts to deliver products within the time specified and, other than in the case of pre-orders or where We notify you that We are awaiting stock, this should be within 30 days of your order being acknowledged. We do not accept responsibility for failure to deliver within that time if it is for a reason that is outside of Our control.

Ownership of the products that you order will not pass to you until We have delivered the product. When a product is delivered, risk of damage to, or loss of, the product passes to you.

wandatowell · 06-11-2014 6:31pm

Whats seems to be the problem here?

slimjimmc · 06-11-2014 6:40pm

Merged the Xtravision thread into the best/worst customer service thread

JimDgent · 06-11-2014 7:04pm

athtrasna wrote: »

Not sure how it's their fault your box set has gone missing after dispatch. It's quite common to have to wait a while before the company will issue a replacement or give you a refund. It's a fraud prevention measure.

Hi athtrasna,

The first email they sent to me said that it had been dispatched on the 26th of October 2014. The 26th of October was a Sunday. As far as I know... An Post doesn't work on Sundays.

This makes me think that it was never dispatched at all on 26/10/14.

JimDgent · 06-11-2014 7:28pm

slimjimmc wrote: »

They're still well within their terms of sale...

Hi Slimjimmc,

So what they're saying is: "We aim to deliver your item within 1-2 days...But it could take up to 30 days. If it doesn't arrive within 30 days, it could take 6 months... or a year... or 2 years, etc. It's not our problem. "

Xtravision use An Post to deliver their items. For me, An Post is a reliable delivery service. Nothing has ever gone missing on me when it was sent through An Post!... and I'm 40 yrs old at this stage. I don't blame An Post for the delay. I'm blaming Xtravision.

What Xtravision is saying is, "We'll be glad to take your money off you, but once we mark it as Dispatched, we don't care if you get the item or not". If they wanted to offer true customer service, they would send the items by registered post. I'm sure the customer would be happy knowing that they can track their item and it will be guaranteed to arrive within a specified time-frame. So why don't Xtravision offer registered post??... Have they something to hide?

athtrasna · 06-11-2014 10:12pm

JimDgent wrote: »

Hi athtrasna,

The first email they sent to me said that it had been dispatched on the 26th of October 2014. The 26th of October was a Sunday. As far as I know... An Post doesn't work on Sundays. This makes me think that it was never dispatched at all on 26/10/14.

You don't have to go into a post office to dispatch a parcel, big companies can dispatch seven days a week

The Black Oil · 06-11-2014 11:45pm

Positive experience with DHL recently. Very easy to deal with on the phone - called back as promised, twice.

dubstarr · 07-11-2014 4:11pm

Great service from Wings in O Connell street in Dublin.My son had some juice left in his glass,she puts it in to a coffee cup and then tops him up.Lovely waitress.

jen1350 · 07-11-2014 9:14pm

7 days ago I ordered a laptop tablet off of Littlewoods, the money was taken from my account and everything was ok. I was told that it would be here by the 6th/11. The 6th came and it wasn't here (It's very important I get the package). I looked up online to see if I could track the driver to see if they had been to my area yet, and when doing that a phone number for the driver came up (with his name, number and picture) telling you to get in contact if I had any questions (for their "friendly" drivers). I rang, just asking had he passed, and was very polite to him. He informed me that it would be here the next morning (He didn't need to know the tracking number or where it was from, he knew already that it was from littlewoods and knew the address, basically he had the package in the van).
I took his word that it would be here in the morning and thanked him.
The morning came and still no sign, I rang fastway to insure it wasn't lost and they told me that the package has been put "on hold" until notice. So therefor I rang Littlewoods, they told me there was nothing at all wrong with the account and they would take it off hold.

Later that day I got a missed call from Littlewoods and an email saying to get in contact, when I did they redirected me to a "lady".. she informed me that the driver had said I rang him out of business hours (this was 4pm, I checked him timetable, he was working, I insured this) and the it was on hold because of the driver.
She treated me like s**t and talked down to me, giving out. I said I wasn't taking full blame as the website said it was ok to ring with questions and the times.. she says "Jennifer, if you continue with this we will cancel your account and only leave it open to payments"

I rang back 15 minutes after, asking to complain, the man that I got in contact with said that no one had been in my account and they had no records of it.

**STAY AWAY FROM LITTLEWOODS AND FASTWAY**

Merged into the best/worst customer service thread.
Slimjimmc

shawnee · 07-11-2014 9:46pm

Tesco must be the greatest rip off. Shopped online and ordered persil for 6.00 and when it was delivered , I was charged 9.39 . A bottle of Jameson 23.00 online and when it was delivered 27.00. Ordered today and delivered the day after. Overall my bill when ordered 42 euro , when delivered 51.00. When I challenged the bill I was told that the special offers were available at the time of order but gone at the time of delivery. Now that is a real rip off !!!!:mad:

ABajaninCork · 07-11-2014 9:49pm

Well, Tesco have to make up the £250M black hole somehow! :pac:

Seriously - Tesco's are notorious for doing this, and are also overpriced. I only shop there for bits and pieces now. I suggest you write a letter of complaint to their HO and take your business elsewhere.

athtrasna · 07-11-2014 10:40pm

shawnee wrote: »

Tesco must be the greatest rip off. Shopped online and ordered persil for 6.00 and when it was delivered , I was charged 9.39 . A bottle of Jameson 23.00 online and when it was delivered 27.00. Ordered today and delivered the day after. Overall my bill when ordered 42 euro , when delivered 51.00. When I challenged the bill I was told that the special offers were available at the time of order but gone at the time of delivery. Now that is a real rip off !!!!:mad:

Have to disagree here, all the special offers on the site clearly list the offer dates and the website says you will be charged the price on delivery day. It's not Tesco 's fault you didn't heed this

Missyelliot2 · 07-11-2014 10:48pm

Have to give huge thumbs up to UPC, here on boards. Brian, the rep, couldn't have been more helpful!

byhookorbycrook · 07-11-2014 10:51pm

Staff of House of Fraser in Dundrum went above and beyond for me , on a mobility scooter last week, couldn't have been more helpful.

L1011 · 09-11-2014 5:14pm

DAA parking staff when I had to bail out almost after arrival on an officially no re-entry pre-booking; was expecting an argument at the very least but they were entirely accommodating.

Jawgap · 09-11-2014 5:22pm

Two recent examples:

SKY
Brilliant. We were having roofing work done and the roofer managed to knock the dish out of alignment. Rang Sky. No problem, engineer call booked (no charge) and a refund for the days we wouldn't have the service, even though it was 'our' fault. Fully expected to have to pay for the re-alignment and the refund came as a nice surprise even if it was only a tenner.

EazyPass
Atrocious. Trying to get a refund from them for tolls I didn't incur. Repeated phone calls required; promised call backs never materialised. The attitude of the staff on the phones pretty poor to the point I was accused of lying despite me offering to send in evidence that I was nowhere near the tolling point in question and didn't drive the class of vehicle I was being charged for.

PeteK* · 09-11-2014 11:57pm

Jawgap wrote: »

EazyPass
Atrocious. Trying to get a refund from them for tolls I didn't incur. Repeated phone calls required; promised call backs never materialised. The attitude of the staff on the phones pretty poor to the point I was accused of lying despite me offering to send in evidence that I was nowhere near the tolling point in question and didn't drive the class of vehicle I was being charged for.

How did you notice their mistake?
I wonder now if it has happened to me.. I don't read their statements. :eek:

Your best and worst customer service experiences [rant & praise]

Comments