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Repair issue with Powercity

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  • 11-07-2013 6:29pm
    #1
    abduvali
    Registered Users Posts: 11 ✭


    Dropped my 42" LG Smart TV with them on 17/06/2013 it's still under warranty but up until today they still didn't return my TV and its nearly one month and it still not fixed their call back customer service is useless.
    Does anyone know where i can make an complaint about their service because initially i was told its gonna take no more then 2 weeks.


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    #2
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    Drop into the store with a letter explaining that they have 5 working days to return the TV fixed or you will initiate the small claims procedure under a breach of European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003, which requires a remedy without significant inconvenience to the consumer.

    Don't listen to any non-sense about it having to to go back and their waiting for a part from Timbuktu, none of that is your problem.


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