UPC modem/router Technicolor TC7200

Dartz · 13-07-2013 4:42pm

Trying to login and correct a few things. Keep getting:

Someone has activated the LAN interface. Please wait.

Have disconnected all other devices from the thing except my laptop

EDIT: Magically, now it works.

white_westie · 13-07-2013 5:48pm

Dartz wrote: »

Trying to login and correct a few things. Keep getting:

Someone has activated the LAN interface. Please wait.

Have disconnected all other devices from the thing except my laptop

EDIT: Magically, now it works.

If you change a setting and it does a reboot when you click save, you will be locked out until you reboot again.

Reamer Fanny · 13-07-2013 5:59pm

white_westie wrote: »

Your modem has not connected to the UPC network, so it looks like you have a cable fault with your point, or they have not activated your mac address, or your are unlucky to have a crapped out modem?

From memory, when I got new modem, I had all lights working but just no service, so I had to ring them to activate it. Was activated within 30mins or so. I was only getting an upgrade, so my point was active and working beforehand.

Did your UPC point ever work? If it was anew point then the tech should have tested it electrically. If it already existed then who knows.
Either way its a UPC issue.

One thing you could check is to ensure that the mac address you gave them over the phone is the one on your modem and that is what they have activated at their end!

Well here's my history with UPC:

http://boards.ie/thread/2056937550/3

Only recently contacted them again on the off chance there was service in the area.

white_westie · 13-07-2013 6:12pm

justryan wrote: »

Well here's my history with UPC:

http://boards.ie/thread/2056937550/3

Only recently contacted them again on the off chance there was service in the area.

Just read through your woes:(

Something is just not right on the UPC side. Think you are going to have to bite your tongue and see it through to the end, not matter how many tech visits it requires.

Sarn · 14-07-2013 10:12am

I received this modem on Monday and I'm happy with the basic function. On the old modem I could only get a little over 20 Mbps wirelessly (of the 30 Mbps), now I'm getting a consistent 51 - 54 Mbps on my 50 Mbps line.

ekilko · 14-07-2013 5:14pm

Hi

I just got one of these routers and the set up etc was fine but I was wondering if its possible to extend it with another router to give LAN to a number of PCs. also anyone had any experience of using it with Apple TV?

EK

Reamer Fanny · 14-07-2013 6:35pm

white_westie wrote: »

Just read through your woes:(

Something is just not right on the UPC side. Think you are going to have to bite your tongue and see it through to the end, not matter how many tech visits it requires.

Oh definitely sure I have come this far and I don't fancy being stuck with Magnet on a 2mb connection forever, we will see what the engineer says on Tuesday god help him if he says there is no connection

wiz569 · 14-07-2013 11:35pm

ekilko wrote: »

Hi

I just got one of these routers and the set up etc was fine but I was wondering if its possible to extend it with another router to give LAN to a number of PCs. also anyone had any experience of using it with Apple TV?

EK

Extend it wireless or hardwired

If hardwired then yes just disable wireless and dhcp on the new router, change its lan address to one at the higher end of the range of the technicolour like 192.168.0.200,
Then run a cable from lan port to lan port, and you should be good to go, may need to reboot both routers as well,

ekilko · 16-07-2013 1:21pm

wiz569 wrote: »

Extend it wireless or hardwired

If hardwired then yes just disable wireless and dhcp on the new router, change its lan address to one at the higher end of the range of the technicolour like 192.168.0.200,
Then run a cable from lan port to lan port, and you should be good to go, may need to reboot both routers as well,

Thanks a lot

Sam the Sham · 18-07-2013 8:52pm

Today I was on the phone to UPC. I'd like to order their TV, Internet, Phone bundle but I'm concerned that the Technicolor modem doesn't allow bridge mode.

The sales guy hadn't a clue what I was talking about and passed me to the technical team. They gave me a "premium" phone number (1550924124) for their "advanced PC team" (or something). The guy said that the guys at that number can enable bridge mode on the router. I told him I wasn't going to pay €1.50/minute to find out that he doesn't know what he's talking about and that, if bridge mode can be enabled, somebody should ring me to tell me about it.

Anyone ever call that number and/or get results?

AlmightyCushion · 18-07-2013 8:58pm

I thought that number was just a premium line for tech support. You ring it if your PC isn't working right or you can't install your printer or whatever.

dub45 · 18-07-2013 9:17pm

Sam the Sham wrote: »

Today I was on the phone to UPC. I'd like to order their TV, Internet, Phone bundle but I'm concerned that the Technicolor modem doesn't allow bridge mode.

The sales guy hadn't a clue what I was talking about and passed me to the technical team. They gave me a "premium" phone number (1550924124) for their "advanced PC team" (or something). The guy said that the guys at that number can enable bridge mode on the router. I told him I wasn't going to pay €1.50/minute to find out that he doesn't know what he's talking about and that, if bridge mode can be enabled, somebody should ring me to tell me about it.

Anyone ever call that number and/or get results?

This post makes appalling reading - I have long been suspicious of how people are referred to this number and the lack of comeback when people feel they have been ripped off.

Could you please do us all a favour and copy this post to the talk to UPC forum and ask for an explanation as to why they attempted to rip you off?

Presumably this is what he was referring you to?

http://service.upc.ie/service/?aid=84

Our Premium PC Support is a new support service designed to help customers resolve computer problems that are not directly related to our broadband service.

The nature of the Internet and computers means that customers may experience a wide range of problems that prevent them from going online or making the most of their computer. Often these issues are unrelated to the broadband service we provide, for example, problems with Internet viruses, operating systems, home networking, third party hardware like printers and Virus Protection, or other software.

white_westie · 18-07-2013 9:37pm

Have to agree with dub45 on this, absolute disgrace of a response from UPC.
Not sure you will get a satisfactory answer on the 'Talk To UPC' forum, but I think its important that issues like this are posted on the only official! UPC forum.

alanc2003 · 22-07-2013 12:07pm

Has anyone any suggestions on how to improve the wireless range on this piece of rubbish? i got this router a couple of weeks ago and have had nothing but trouble streaming netflix on the PS3. Id say the ps3 is about 20 feet from the router but its constantly buffering. Would I be better off buying a wirless router and using the technicolor as a modem?

wiz569 · 22-07-2013 12:12pm

alanc2003 wrote: »

Has anyone any suggestions on how to improve the wireless range on this piece of rubbish? i got this router a couple of weeks ago and have had nothing but trouble streaming netflix on the PS3. Id say the ps3 is about 20 feet from the router but its constantly buffering. Would I be better off buying a wirless router and using the technicolor as a modem?

Unfortunately you cannot use it in modem only mode as that option has been removed/not available on the current firmware

white_westie · 22-07-2013 12:41pm

alanc2003 wrote: »

Has anyone any suggestions on how to improve the wireless range on this piece of rubbish? i got this router a couple of weeks ago and have had nothing but trouble streaming netflix on the PS3. Id say the ps3 is about 20 feet from the router but its constantly buffering. Would I be better off buying a wirless router and using the technicolor as a modem?

If its only 20ft away why not use a cable - something that works all the time.

alanc2003 · 22-07-2013 2:01pm

white_westie wrote: »

If its only 20ft away why not use a cable - something that works all the time.

its 20ft away in a different room, the missus wouldnt be too happy if i started drilling holes and running cables all over the place. Wireless is the only option

Gadgetman496 · 22-07-2013 2:04pm

alanc2003 wrote: »

its 20ft away in a different room, the missus wouldnt be too happy if i started drilling holes and running cables all over the place. Wireless is the only option

Home plugs?

alanc2003 · 22-07-2013 2:21pm

gadgetman496 wrote: »

Home plugs?

Have one of them, the wireless signal from the technicolor router is pretty bad. I'm getting about 11mb from 50mb going thru that. Sitting beside the router on the laptop, I'm getting 20mb, thought I wud be getting more than that. Ideally I'd like to plug something into the router with a better wireless range

cunnijo · 22-07-2013 2:21pm

gadgetman496 wrote: »

Home plugs?

I'll second that. Just plug both home plugs into different sockets and connect one of them to a free port on back of modem and the other to your laptop/PC. Then pair them (within 2 minutes)

You should get the same speeds as if you connect the modem directly to computer. Look at this link for an idea.

http://www.dabs.ie/products/tp-link-av500-gigabit-powerline-adapter-kit-7V4C.html

Regards

alanc2003 · 22-07-2013 2:34pm

cunnijo wrote: »

I'll second that. Just plug both home plugs into different sockets and connect one of them to a free port on back of modem and the other to your laptop/PC. Then pair them (within 2 minutes)

You should get the same speeds as if you connect the modem directly to computer. Look at this link for an idea.

http://www.dabs.ie/products/tp-link-av500-gigabit-powerline-adapter-kit-7V4C.html

Regards

Sorry it was a wireless extender I had, I'll look at getting this things so. They should do the trick. Cheers

dubmark74 · 22-07-2013 3:08pm

alanc2003 wrote: »

Sorry it was a wireless extender I had, I'll look at getting this things so. They should do the trick. Cheers

Hi, I have signed up to UPC BB a few weeks back and the wireless signal from the technicolor router is crap, also the speed is crap even when close by. Anyone any ideas on how to speed this up? Also has anyone used these plugs, I'd like to buy but would like to be sure before i spend 60 quid. Thanks.

Gadgetman496 · 22-07-2013 3:13pm

dubmark74 wrote: »

Also has anyone used these plugs, I'd like to buy but would like to be sure before i spend 60 quid. Thanks.

I use Home plugs for both general use and streaming media via an Xbox and have had no problems with them (I use DEVOLO) never used TPLink.

You will get a slight drop in speeds compared to direct wired but it's not dramatic and is head and shoulders better than wireless.

At the end of the day you'll never beat direct cable but if boring holes and running cables all over the missus is a consideration? Homeplugs are a great & quick solution.

thefinalstage · 22-07-2013 4:00pm

I wish there was a way for me to guarantee speeds over homeplugs....

I have the 150Mb service and would love not to drill holes upstairs. Say la vie.

dubmark74 · 22-07-2013 4:01pm

gadgetman496 wrote: »

At the end of the day you'll never beat direct cable but if boring holes and running cables all over the missus is a consideration? Homeplugs are a great & quick solution.

Thanks for that, one other option i'm considering. When UPC sent me out the technicolor router they accidentally sent 2, I never bothered sending the other one back. Is it possible to connect the second one (in a different room) to the first using a LAN cable, then I would have a strong wireless signal in the second room. I don't know much about networking, but I read that these routers cannot be turned into a switch, is this what this refers to? Thanks.

Gadgetman496 · 22-07-2013 4:05pm

dubmark74 wrote: »

Thanks for that, one other option i'm considering. When UPC sent me out the technicolor router they accidentally sent 2, I never bothered sending the other one back. Is it possible to connect the second one (in a different room) to the first using a LAN cable, then I would have a strong wireless signal in the second room. I don't know much about networking, but I read that these routers cannot be turned into a switch, is this what this refers to? Thanks.

You can normally use the second router as an access point but not in this case as the features you need to disable or not accessible due to locked down firmware I think?

alanc2003 · 22-07-2013 4:24pm

previously i had a modem and and the wireless as a separate box. the wireless box was netgear. i disabled wireless on the the technicolor and plugged the netgear into the lan port. i was able to connect to this, unfortuntely its a bit old and was wirless g so the speeds werent great so had to go back. Is there a wireless n router i cud do the same with? could be an alternative to buying the plugs if it got good speeds, although i think ill go with the plugs myself

Gadgetman496 · 22-07-2013 4:51pm

alanc2003 wrote: »

previously i had a modem and and the wireless as a separate box. the wireless box was netgear. i disabled wireless on the the technicolor and plugged the netgear into the lan port. i was able to connect to this, unfortuntely its a bit old and was wirless g so the speeds werent great so had to go back. Is there a wireless n router i cud do the same with? could be an alternative to buying the plugs if it got good speeds, although i think ill go with the plugs myself

The plugs will be better than wireless no matter how good your wireless signal is

white_westie · 22-07-2013 5:14pm

gadgetman496 wrote: »

You can normally use the second router as an access point but not in this case as the features you need to disable or not accessible due to locked down firmware I think?

The basic principles to convert a 2nd router into an access point are:-

1) disable wan port (if firmware allows)
2) give 2nd router a static ip address in the same subnet as the primary router but outside its dhcp range
3) disable dhcp on 2nd router
4) enable wireless on 2nd router (disable on primary if you are not going to use it), change channel, SSID, security etc
5) connect primary router to 2nd router using lan ports only

beauf · 22-07-2013 5:17pm

My home plug vary a lot room to room as I assume it depends on how clean the electrical circuit is.

What I've noticed with WiFi is some WiFi devices slow down the WiFi for everyone. The home plugs avoid that at least.

white_westie · 22-07-2013 5:21pm

gadgetman496 wrote: »

The plugs will be better than wireless no matter how good your wireless signal is

Agree, cable is best, followed by homeplugs, then wireless.

Don't use homeplugs myself, did the drilling and ran the cables etc, but be aware there can be issues with using homeplugs as well - radiation being one.
There are a number of posts on here, explaining this is more detail, with some posters having very strong opinions.

It seems there are good quality plugs, and crappy ones out there, so do your research - brand could be important. I think 60-100euro is the going rate for a pair.

white_westie · 22-07-2013 5:23pm

beauf wrote: »

My home plug vary a lot room to room as I assume it depends on how clean the electrical circuit is.

What I've noticed with WiFi is some WiFi devices slow down the WiFi for everyone. The home plugs avoid that at least.

You need to use same standard on all devices - all N or your network will be pulled down to G.

22-07-2013 5:25pm

gadgetman496 wrote: »

The plugs will be better than wireless no matter how good your wireless signal is

They add around 20ms latency over wireless / ethernet for me.
However I have one of the very first ones released.

Solid performance overall.

Do the newer ones have similar latency?

dubmark74 · 22-07-2013 7:04pm

white_westie wrote: »

The basic principles to convert a 2nd router into an access point are:-

1) disable wan port (if firmware allows)
2) give 2nd router a static ip address in the same subnet as the primary router but outside its dhcp range
3) disable dhcp on 2nd router
4) enable wireless on 2nd router (disable on primary if you are not going to use it), change channel, SSID, security etc
5) connect primary router to 2nd router using lan ports only

Good information to have, thanks, but am I correct is saying that you cannot do this with the UPC Technicolor?

white_westie · 22-07-2013 8:14pm

dubmark74 wrote: »

Good information to have, thanks, but am I correct is saying that you cannot do this with the UPC Technicolor?

Not sure, and am not in a position to test, but if you want to try

1) disable wan port - don't connect coaxial cable
2) give 2nd router a static ip address in the same subnet as the primary router but outside its dhcp range - that can be done
3) disable dhcp on 2nd router - that can be done
4) enable wireless on 2nd router, change channel, SSID, security etc - that can be done
5) connect primary router to 2nd router using lan ports only - than can be done

All above can be done, but I'm not sure if the TC7200 configured this way as an access point will play ball with a TC7200 as a primary router.
But since you have 2, and this setup involves making no changes to your primary router, its something you can do risk free!

Just something on the wireless options, it seems to only let you have the 2.4GHz or the 5GHz mode active.
Also, your 2nd router should also just act as a switch - that means you should be able to plug in another 3 devices using cable into the 2nd router's lan ports, and they all should work.

If you have the time and some cables then its worth a try!

mickger844posts · 23-07-2013 11:28pm

50 meg upgrades finally available in my area so filled out the online form to upgrade from 30 this evening. Searched to see what modem/router i would be getting and am shocked to see its this Technicolor inferior product. I only bought a new tp-link 450meg router a few weeks ago and now i find out i won't be able to use it.
I'm wonder can i call them and demand the cisco 3925 or just cancel the upgrade altogether as i don't want to use the Technicolor as my main router. Is there network and port forwarding issues with the techni? Basically how bad is it and its limitations going forward?

mickger844posts · 24-07-2013 11:27am

mickger844posts wrote: »

50 meg upgrades finally available in my area so filled out the online form to upgrade from 30 this evening. Searched to see what modem/router i would be getting and am shocked to see its this Technicolor inferior product. I only bought a new tp-link 450meg router a few weeks ago and now i find out i won't be able to use it.
I'm wonder can i call them and demand the cisco 3925 or just cancel the upgrade altogether as i don't want to use the Technicolor as my main router. Is there network and port forwarding issues with the techni? Basically how bad is it and its limitations going forward?

Called tech support with the WEP excuse and they said the Techno will work in that mode.
Then said I needed to Bridge and wanted the Cisco and they said no Cisco left in Stock. I told her I wanted to cancel the upgrade as I needed bridging but she said I would have to cancel through DPD :mad: Just to confirm there is no way I can just use the techno as a modem and use my own router for my Network?

wiz569 · 24-07-2013 12:18pm

mickger844posts wrote: »

Called tech support with the WEP excuse and they said the Techno will work in that mode.
Then said I needed to Bridge and wanted the Cisco and they said no Cisco left in Stock. I told her I wanted to cancel the upgrade as I needed bridging but she said I would have to cancel through DPD :mad: Just to confirm there is no way I can just use the techno as a modem and use my own router for my Network?

Unfortunately no it cannot be used just as a modem

Twiki · 24-07-2013 3:05pm

mickger844posts wrote: »

50 meg upgrades finally available in my area so filled out the online form to upgrade from 30 this evening. Searched to see what modem/router i would be getting and am shocked to see its this Technicolor inferior product. I only bought a new tp-link 450meg router a few weeks ago and now i find out i won't be able to use it.
I'm wonder can i call them and demand the cisco 3925 or just cancel the upgrade altogether as i don't want to use the Technicolor as my main router. Is there network and port forwarding issues with the techni? Basically how bad is it and its limitations going forward?

I was in a similar situation to you and only agreed to a broadband upgrade on the basis that I would be provided with the EPC3925 which I intended to bridge (I explicitly said I wouldn't upgrade if that piece-of-crap Technicolor was the modem provided). UPC agreed to this, set up the upgrade and sent out the modem.

Lo and behold, what actually arrived was the Technicolor. When I followed up on it with UPC, they said that they were out of stock on the cisco and the Techicolor was the one that was being issued! (Fair enough but why try and mislead me into upgrading in the first place?) Anyway, I just asked to be put through to the tech dept and I was reconnected to my old standalone modem and reversed the upgrade. Despite my offering to return the Technicolor, there was no enthusiasm on their part so it's now gathering dust - so obviously UPC don't value it much either!

mickger844posts · 24-07-2013 3:40pm

Twiki wrote: »

I was in a similar situation to you and only agreed to a broadband upgrade on the basis that I would be provided with the EPC3925 which I intended to bridge (I explicitly said I wouldn't upgrade if that piece-of-crap Technicolor was the modem provided). UPC agreed to this, set up the upgrade and sent out the modem.

Lo and behold, what actually arrived was the Technicolor. When I followed up on it with UPC, they said that they were out of stock on the cisco and the Techicolor was the one that was being issued! (Fair enough but why try and mislead me into upgrading in the first place?) Anyway, I just asked to be put through to the tech dept and I was reconnected to my old standalone modem and reversed the upgrade. Despite my offering to return the Technicolor, there was no enthusiasm on their part so it's now gathering dust - so obviously UPC don't value it much either!

So the DPD guy doesn't take the old modem when he delivers the new one??

How hard is it to forward ports on the Techni? I have an ipcam and another webcam than runs on my website that needs ports opened.
Also can i use the LAN ports on the router to connect others PCs?? I thought i read on the thread that the feature is disabled.?
I'm still within 2 minds whether to reject the new router when DPD want to deliver but 50meg would be nice obviously.

wiz569 · 24-07-2013 3:49pm

mickger844posts wrote: »

So the DPD guy doesn't take the old modem when he delivers the new one??

How hard is it to forward ports on the Techni? I have an ipcam and another webcam than runs on my website that needs ports opened.
Also can i use the LAN ports on the router to connect others PCs?? I thought i read on the thread that the feature is disabled.?
I'm still within 2 minds whether to reject the new router when DPD want to deliver but 50meg would be nice obviously.

Ports can be forwarded no problem,

Static ips can not be assigned by the router,if needed you will have to turn DHCP off on your device and assign it an ip from its own network settings,

Yes you can connect other pc's to the lan ports no problem

iba · 24-07-2013 7:36pm

mickger844posts wrote: »

So the DPD guy doesn't take the old modem when he delivers the new one??

How hard is it to forward ports on the Techni? I have an ipcam and another webcam than runs on my website that needs ports opened.
Also can i use the LAN ports on the router to connect others PCs?? I thought i read on the thread that the feature is disabled.?
I'm still within 2 minds whether to reject the new router when DPD want to deliver but 50meg would be nice obviously.

I have 2 Tenvis IP Cams and I'm not able to get DDNS or the port forwarding to work - but that could just be me not really understanding how to do it - on the old router I had them working no problem.

I had the router delivered to work so they never collected the old one; didnt collect my brother's old one either

white_westie · 24-07-2013 8:00pm

mickger844posts wrote: »

Called tech support with the WEP excuse and they said the Techno will work in that mode.
Then said I needed to Bridge and wanted the Cisco and they said no Cisco left in Stock. I told her I wanted to cancel the upgrade as I needed bridging but she said I would have to cancel through DPD :mad: Just to confirm there is no way I can just use the techno as a modem and use my own router for my Network?

Early in July there was a posting in the UPC forum on how to configure WEP on the TC7200, not sure they knew too much about it, plus it is not something you would cop onto easily:rolleyes:

http://www.boards.ie/ttfpost/85398200

white_westie · 24-07-2013 8:02pm

Twiki wrote: »

I was in a similar situation to you and only agreed to a broadband upgrade on the basis that I would be provided with the EPC3925 which I intended to bridge (I explicitly said I wouldn't upgrade if that piece-of-crap Technicolor was the modem provided). UPC agreed to this, set up the upgrade and sent out the modem.

Lo and behold, what actually arrived was the Technicolor. When I followed up on it with UPC, they said that they were out of stock on the cisco and the Techicolor was the one that was being issued! (Fair enough but why try and mislead me into upgrading in the first place?) Anyway, I just asked to be put through to the tech dept and I was reconnected to my old standalone modem and reversed the upgrade. Despite my offering to return the Technicolor, there was no enthusiasm on their part so it's now gathering dust - so obviously UPC don't value it much either!

Would not trust the sales people regarding equipment etc.
I would say all self installs are getting a TC7200. if you get a tech install, then you might get a 3925.

white_westie · 24-07-2013 8:07pm

iba wrote: »

I have 2 Tenvis IP Cams and I'm not able to get DDNS or the port forwarding to work - but that could just be me not really understanding how to do it - on the old router I had them working no problem.

I had the router delivered to work so they never collected the old one; didnt collect my brother's old one either

Old modems are not taken away by DPD or whoever, but they are still UPC's property, and they can come looking for them.

http://www.boards.ie/ttfpost/85333798

24-07-2013 8:09pm

white_westie wrote: »

Early in July there was a posting in the UPC forum on how to configure WEP on the TC7200, not sure they knew too much about it, plus it is not something you would cop onto easily:rolleyes:

http://www.boards.ie/ttfpost/85398200

It does make sense to me though. 802.11n does not officially support WEP on paper. On my router, if I enable N, then the WEP option is greyed out rather than removed altogether.

Then again, if you didn't know that, you'd assume the Technicolor didn't support it at all.

white_westie · 24-07-2013 8:11pm

Karsini wrote: »

It does make sense to me though. 802.11n does not officially support WEP on paper. On my router, if I enable N, then the WEP option is greyed out rather than removed altogether.

Then again, if you didn't know that, you'd assume the Technicolor didn't support it at all.

Its just seems an odd configuration combination.

mickger844posts · 24-07-2013 9:11pm

Way too many horror stories in here and on the UPC board re this modem/router so I have made up my mind to stick with what I have. Hopefully no hassles cancelling when DPD contact me. Will give UPC a call anyway tomorrow to see if the upgrade order is on their system yet as it wasn't as of this morning. Ironic that I have waited so long for this upgrade and now I have to reject it.

24-07-2013 9:17pm

mickger844posts wrote: »

Way too many horror stories in here and on the UPC board re this modem/router so I have made up my mind to stick with what I have. Hopefully no hassles cancelling when DPD contact me. Will give UPC a call anyway tomorrow to see if the upgrade order is on their system yet as it wasn't as of this morning. Ironic that I have waited so long for this upgrade and now I have to reject it.

Yeah, I've held off for the same reason. Sticking with what I have for the time being, if I need anything faster I'll see if things change at the time. Otherwise I'll be looking at VDSL I think.

mickger844posts · 25-07-2013 8:57pm

After all that I got an email from upc this afternoon saying 50meg was not available at my address after being told via their Twitter a few days ago it was. I'm happy enough to stay with 30 and my own router

UPC modem/router Technicolor TC7200

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