UPC - Moving to an apartment where they do not provide service

You signed a contract so you'll have to abide by the terms you agreed to. You could try to negotiate with UPC but since it's not UPC's fault you are moving out of coverage they're not obliged to let you off.

Are you really going to turn it down over €200?

Short circuit this immediately, take them to court. I had a bad experience with them, being threatened with sheriffs and bad debt, the whole nine yards, don't waste anymore time, start proceedings immediately.

Sulla Felix wrote: »

On what grounds?

Demanding money with menaces. These guys are hardchaws, they won't fold until you show them the writ.

Sulla Felix wrote: »

The OP signed a document agreeing to give them the money if a set of circumstances occured. They have, so they're entitled to the money.

I had my case. I won. Argue it to a judge.

Five Lamps wrote: »

Were your circumstances identical to the OP and did you get costs as well?

Simple option for the OP is to go through the motions of "moving house" and transfer their account to the new address. It os then UPC's problem to provide the BB. Insist that you want to stay with them and it's up to them to provide the service. At that point you have a way out our a position to negotiate down the package you pay for. If UPC can't provide the service then the OP has a legitimate reason to cancel the contract or reduce the contract and use another BB supplier. Put the ball in UPC's court.

Do you honestly think that UPC would not check that the new address is serviced before performing the transfer?

These are UPC's T&Cs. If these are also in the OPs contract then he has contractually agreed to abide by them unless he can get a court ruling declaring them unfair.

2.6 If you move house, we will try, but shall be under no obligation, to provide you with the Services at your new address if it is within our serviceable area. You will still be liable to pay the applicable Charges in relation to the Minimum Period (as defined in paragraph 3) for the Services provided to your old address, even if you move from that address during the Minimum Period, or we do not provide you with the Services at your new address, or if your new address is outside our serviceable area. Where we are providing a Broadband Internet Service and you move to another address within our serviceable area, you must give us at least thirty (30) days’ notice if you wish us to provide such Service to your new address. Where we agree to provide the Services to your new address, you shall pay us the applicable transfer of service charge. Details of our transfer of service charge are set out in our Price List.

Five Lamps wrote: »

Clearly there are some services available so they OP could downgrade to those services and avoid the €200 fee that seems to almost a "flat" cancellation fee (or the figure that everybody talks about)? UPC have an interest in retaining customers. Kick up on social media is usually a good place to bring these issues.

The only service he could 'downgrade' to is TV. It's possible they could allow him switch to their TV service with no penalty but that would likely bind him to another minimum term and there may be other charges. Even a free transfer would be of little benefit if the OP doesn't want TV.

PepitoZamora wrote: »

- I rang UPC customer service to move the broadband contract but it looks like they only provide TV for this building.

Have you actually tried your cable modem in the new apartment. Just because UPC's computer says they don't provide a service does not mean it does not exist in the area. I have seen several cases where internet was available and UPC said it was not.

@Digital Society If you can't post in a polite manner, then please don't post at all. Aggression like this will not be tolerated.

dudara

I really don't get why people think it is so ridiculous when UPC levy these fee's. You signed a legal document when you signed up guaranteeing UPC their fee for X amount of time. Now YOU want to get out of your obligations and UPC are offering you a reduced amount to do so (Assuming your bill * time left is less than 200 euro).

jhansynk10 wrote: »

Upc were recently forced to update their terms and conditions due to enforcement action from the EU. Hence if you took out a contract in the last 12 months, you may be able to cancel without incurring a fee. There's a number of threads going on in the talk to upc board if you want to check it out.

That does not apply to UPC, just meteor and eircom.

UPC offered freely the information regarding the 14 day cooldown period, however, they were asked to clarify it.

Since the information was originally offered, the initial 14 day cooldown period stands and a second one is not required to be offered by UPC. Therefore a customer may not request a cancellation of their contract.

raymo18 wrote: »

I had the same problem, but I cancelled my direct debit, told upc I wasn't paying the 200 euros on advice from my solicitor, plus they over charged me on the first bill which ment they had broken terms and conditions email them with all of the above just cleared the outstanding balance on my account.

I did the same, no problems and no debt collectors letters.

Their product is technically good, their customer service is awful.

They couldn't even arrange to collect the modem.

Don't see how UPC are the problem here.

It's literally not their problem you moved into a property that does not have service. I literally won't use another supplier in the country bar UPC. I've found their customer service to be brilliant, and any major issues I've dealt with technically competant people who have resolved my issues quickly.

Eircom on the other hand, had court dealings with them.

Lesson learned here for OP. Estate agents or letting agents can talk a lot of nonsense. Maybe just because I have such a high reliance on the internet for work and entertainment and gaming, but anytime I've moved I've rang UPC to confirm service at the address I'm viewing.

Most ISP have a cancellation fee for exiting the contract early, it's not just a UPC thing.

You could get in touch with the estate agent to complain, but I'm sure they will outline that as far as they concerned UPC was available to the property, and they don't distuinguish with the products and services UPC do and do not provide.

PepitoZamora wrote: »

Hello everybody!

I would like you to help me and give me another point of view with an issue that I have with UPC. This is what happened:

- I signed a contract for broadband only with UPC in February.
- I moved to another apartment the 4th of June. I was told by the Real Estate Agency that UPC provided service to the apartment.
- I rang UPC customer service to move the broadband contract but it looks like they only provide TV for this building. I moved from Dublin 4 to Dublin 2 but I am literally 300 meter away from my old apartment.
- UPC wants to charge me 200e for cancelling the contract with them because they can not offer me any other option.

So basically this is my problem. The Real Estate Agency told me that UPC provided service, but not the full service. Regarding UPC, that does not make much sense for me. I am not moving to the countryside. Am I supposed to decline an apartment because they do not provide service?

Thanks in advance!

Are you sure about this? 2 years back I was with UPC and moved to a new place. They checked whether the new address had UPC; it didn't have, so they cancelled it. I did not give them 28 days notice, so had to cough up 1 month charges.
Worst case, just make up an address where you don't have any UPC.