Cannot answer smartphone via Bluetooth (Renault Megane)

nicnac · 10-07-2015 9:24am #1

I have a 131 reg Megane and a Sony Xperia Z2. Although I can make calls using the car kit, I cannot answer calls unless I pick my phone up and switch from bluetooth to handset.

Anyone who calls me will get a voice saying something like "The person you are calling is driving". The phone does ring in the car, I just can't answer it with the car kit.

I would appreciate if anyone has any thoughts. The car sales man says it must be a setting on my phone, but I've been though all the android settings.

Special Circumstances · 10-07-2015 11:02am

I'm with the salesman on this one, sounds like a phone setting.

biko · 10-07-2015 11:08am

What kit is it?

nicnac · 10-07-2015 12:07pm

biko wrote: »

What kit is it?

It is the Renault Car Kit, built in. I've gone through all the settings on the phone. It must be well hidden but it drives me nuts

aaakev · 10-07-2015 12:10pm

We had this issue with a few Mercedes Bluetooth radios. One instance the phone was a new model and had a newer version of Bluetooth so a quick upgrade for the radio on the computer and they comunicated perfect but every other time it was the phone

nicnac · 10-07-2015 1:59pm

aaakev wrote: »

We had this issue with a few Mercedes Bluetooth radios. One instance the phone was a new model and had a newer version of Bluetooth so a quick upgrade for the radio on the computer and they comunicated perfect but every other time it was the phone

Any idea what it was on the phone?

aaakev · 10-07-2015 8:24pm

Not sure but i know one of them was replaced by the phone company, it was a galaxy s4 and wouldn't connect but every other s4 we tried would.

nicnac · 10-07-2015 8:47pm

aaakev wrote: »

Not sure but i know one of them was replaced by the phone company, it was a galaxy s4 and wouldn't connect but every other s4 we tried would.

I vaguely remember changing some setting before. I didn't have a car kit at that point. I cannot for the life of me find where it might have been in the settings

aaakev · 10-07-2015 8:49pm

From what you described i very much doubt its a setting on your phone id say its more a fault

nicnac · 10-07-2015 8:54pm

aaakev wrote: »

From what you described i very much doubt its a setting on your phone id say its more a fault

A fault with the phone itself?

ianobrien · 10-07-2015 10:47pm

Is the phone paring as as "call audio" or "media audio"? Sometimes I've seen phones connecting as Media audio and then not being able to make or receive calls. That should be under the Bluetooth connection profile in the phone. Check when you've the phone connected to the car.

Another option is to delete all Bluetooth parings both in the phone and the radio and try again. Also, try another phone to check if its a phone or radio problem.

CIP4 · 22-07-2015 6:00pm

Not sure if Renault have since sorted this but even very recently there were issues with Renault Bluetooth radios and connecting to android. Effectively they are not compatible leading to a lot of weird problems where your android phone may connect and work, or may cause various issues. I have a similar megane and my Iphone 6 works perfectly so does my iPhone 5 literally no issues at all but then that's not much good to you op but just so you know apple devices are compatible.

I mean you could see if getting an update done at your Renault dealer would help it may or may not. I was talking to the service manager in my local Renault garage recently and he said issues with these radios have his head wrecked. Pity really about the limited compatibility as when working it's a great piece of kit. Hope this is of some help to you op.

nicnac · 22-07-2015 11:15pm

I haven't been able to resolve it. There is no setting on the phone for it. I'm dropping.the cat back onto the dealer to sort. I only have it 8 weeks and neither of the android phones we have work with it

nicnac · 22-07-2015 11:21pm

http://www.fleetnews.co.uk/cars/review/our-fleet-renault-grand-scenic-dci-110-edc-auto-review/40216/page/3/

nicnac · 30-10-2015 4:39pm

I have a workaround for this now. The volume control on the radio itself can be used to answer the phone.

Cannot answer smartphone via Bluetooth (Renault Megane)

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