Samsung Cashback - anyone got it yet?

homer911 · 07-01-2013 3:16pm #1

I submitted my claim on 14/11, my claim has been validated for about a month, but no sign of the refund. Anyone else got their's in this timeframe?

croo · 07-01-2013 4:10pm

Damn, I bought my Note 10.1 at the end of Sept and didn't hear about the cash back deal until now. And it's too late now

j4vier · 07-01-2013 4:45pm

mine was validated on the 12/11 however it did say

You will receive your cashback within 45 working days of receipt of this email. Please allow up to an extra 5 working days for bank transfer delays.

StaticNoise · 07-01-2013 9:04pm

This doesn't happen for the S III, does it?
Also, how much do you get? Linkage?

j4vier · 07-01-2013 11:59pm

galaxy tabs and note only

ended on the 31st of december anyway

scudodave · 08-01-2013 12:24am

Got galaxy tab 2 in powercity 19 August. Followed claim procedures to the letter,got €50 transferred to bank account early December.

StaticNoise · 08-01-2013 3:39am

Not Note II? Can currently get reduced and tempted. If money is returned I'm buying.

biebiebie · 08-01-2013 10:16am

The cashback is on tablets only, it's not for phones.

homer911 · 08-01-2013 12:58pm

scudodave wrote: »

Got galaxy tab 2 in powercity 19 August. Followed claim procedures to the letter,got €50 transferred to bank account early December.

Thats nearly 3 months from submitting your claim (if you submitted it at the start of the 30-45 day period)- sounds like I have a while to wait!

baldbear · 11-01-2013 9:07pm

Hi guys.

Samsung emailed me looking for a photo of the back of my tablet with the serial no. But the writing is tiny! When i take a picture i can't really see the serial no. I have a clear picture of the box. Will this do ? Did anyone here have to do this.

homer911 · 30-01-2013 9:38pm

Finally received notification tonight (via email) that I will receive my €50 into my account tomorrow..

Edit: Got it this morning..

armian · 08-03-2013 1:54pm

they seem to be delaying payment as long as they can, I received confirmation on the 31st Jan that I'd receive the cash within 30 days (36 days ago) so followed up via email and their reply ...

"Due to the high volume of claims we have received, we are regrettably experiencing a back log of payments which we are working through in date order. As your payment is overdue, I will mark it as a priority payment and you should receive it within 7 - 10 working days"

call me cynical, but I don't believe this for one second, 50 £/€ multiplied by many many customers sitting in their account for an extra few weeks equals not insignificant extra earnings for Samsung. I've no doubt I'll get my €50 eventually, but wish they wouldn't bull sh1t us with messages like "We always endeavour to process payments quicker and will do so if possible." (from their claim tracking website)

sigh...

homer911 · 08-03-2013 3:41pm

In fairness, its hard to know where the delay is. the claims are being processed by a 3rd party, not Samsung. The 3rd party only sends out the money when received from Samsung. Whether the delay is at the Samsung end, or at the 3rd party, is impossible to say - possibly a combination of both

Samsung Cashback - anyone got it yet?

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