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Samsung Cashback - anyone got it yet?

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  • 07-01-2013 3:16pm
    #1
    homer911
    Registered Users Posts: 5,113 ✭✭✭


    I submitted my claim on 14/11, my claim has been validated for about a month, but no sign of the refund. Anyone else got their's in this timeframe?


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    #2
    croo
    Moderators, Technology & Internet Moderators Posts: 1,334 Mod ✭✭✭✭croo


    Damn, I bought my Note 10.1 at the end of Sept and didn't hear about the cash back deal until now. And it's too late now :(


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    #3
    j4vier
    Registered Users Posts: 1,893 ✭✭✭j4vier


    mine was validated on the 12/11 however it did say

    You will receive your cashback within 45 working days of receipt of this email. Please allow up to an extra 5 working days for bank transfer delays.


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    #4
    StaticNoise
    Registered Users Posts: 2,405 ✭✭✭StaticNoise


    This doesn't happen for the S III, does it?
    Also, how much do you get? Linkage?


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    #5
    j4vier
    Registered Users Posts: 1,893 ✭✭✭j4vier


    galaxy tabs and note only

    ended on the 31st of december anyway


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    #6
    scudodave
    Registered Users Posts: 78 ✭✭scudodave


    Got galaxy tab 2 in powercity 19 August. Followed claim procedures to the letter,got €50 transferred to bank account early December.


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    #7
    StaticNoise
    Registered Users Posts: 2,405 ✭✭✭StaticNoise


    Not Note II? Can currently get reduced and tempted. If money is returned I'm buying.


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    #8
    biebiebie
    Registered Users Posts: 1,944 ✭✭✭biebiebie


    The cashback is on tablets only, it's not for phones.


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    #9
    homer911
    Registered Users Posts: 5,113 ✭✭✭homer911


    scudodave wrote: »
    Got galaxy tab 2 in powercity 19 August. Followed claim procedures to the letter,got €50 transferred to bank account early December.

    Thats nearly 3 months from submitting your claim (if you submitted it at the start of the 30-45 day period)- sounds like I have a while to wait!


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    #10
    baldbear
    Registered Users Posts: 5,534 ✭✭✭baldbear


    Hi guys.

    Samsung emailed me looking for a photo of the back of my tablet with the serial no. But the writing is tiny! When i take a picture i can't really see the serial no. I have a clear picture of the box. Will this do ? Did anyone here have to do this.


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    #11
    homer911
    Registered Users Posts: 5,113 ✭✭✭homer911


    Finally received notification tonight (via email) that I will receive my €50 into my account tomorrow..

    Edit: Got it this morning..


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    #12
    armian
    Registered Users Posts: 9 ✭armian


    they seem to be delaying payment as long as they can, I received confirmation on the 31st Jan that I'd receive the cash within 30 days (36 days ago) so followed up via email and their reply ...

    "Due to the high volume of claims we have received, we are regrettably experiencing a back log of payments which we are working through in date order. As your payment is overdue, I will mark it as a priority payment and you should receive it within 7 - 10 working days"

    call me cynical, but I don't believe this for one second, 50 £/€ multiplied by many many customers sitting in their account for an extra few weeks equals not insignificant extra earnings for Samsung. I've no doubt I'll get my €50 eventually, but wish they wouldn't bull sh1t us with messages like "We always endeavour to process payments quicker and will do so if possible." (from their claim tracking website)

    sigh... :)


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    #13
    homer911
    Registered Users Posts: 5,113 ✭✭✭homer911


    In fairness, its hard to know where the delay is. the claims are being processed by a 3rd party, not Samsung. The 3rd party only sends out the money when received from Samsung. Whether the delay is at the Samsung end, or at the 3rd party, is impossible to say - possibly a combination of both


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