Steve Jobs really looks after his customers!

A while ago I found out that my iBook wouldn't boot up from the OSX DVD. So I called support who send me out a replacement. I was told it would take two weeks to arrive. Three weeks passed and nothing came. So I rang again, they said there was some problem and it didn't get sent out. So they sent it out again, and escalated it. Three weeks later there was still no sign. So I rang again, they weren't sure what happened. They sent out another one, and I was told I would get it by the end of last week. It still didn't arrive. I had waited nearly two months at this stage for it.

Frustrated, someone suggested I email Steve Jobs himself in California. Sceptical at first, I thought why not. I sent the email off on Friday explaining everything. I didn't think much of it, until this morning. I got a call from a guy called Stephan, a manager for Apple Europe. He said he got my email and was personally looking into what happened to my DVD replacements that were sent out and would get back to me as soon as possible once he finds out. He even gave me his number to call him if I wanted to.

I couldn't believe it. I was literally stunned to silence. I managed to thank him for his call before it ended. I had lost all hope of ever seeing the replacement but this proves that Apple really do look after their customers!

I'll let you know what happens.