Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

upc price increase

2

Comments

  • #52
    greenman09
    Registered Users, Registered Users 2 Posts: 1,909 ✭✭✭greenman09


    MickeyD wrote: »
    They don't seem to be doing as good as deals as they did this time last year. Seems the best one they will offer is that 6 months @ €71 & 6 months €81 deal for the max package.

    Has anyone had any luck getting a reduced price on a broadband/phone only package?

    I cancelled horizon and got broadband and phone for 20pm for 4 months on a 12 month contract.


  • #53
    moeblogs
    Registered Users Posts: 202 ✭✭moeblogs


    greenman09 wrote: »
    I cancelled horizon and got broadband and phone for 20pm for 4 months on a 12 month contract.

    Do you have to keep the Horizon box for wifi or are they replacing it with a standalone router.


  • #54
    greenman09
    Registered Users, Registered Users 2 Posts: 1,909 ✭✭✭greenman09


    moeblogs wrote: »
    Do you have to keep the Horizon box for wifi or are they replacing it with a standalone router.

    Got a new router the next day. Connected it up and getting higher speeds than from the horizon. Horizon box to be Collected over the next month


  • #55
    Tony
    Registered Users, Registered Users 2 Posts: 11,336 ✭✭✭✭Tony


    Anyone having any luck reaching a human on the retention phone line 061 272190 ? Several attempts up to 15 mins waiting.

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



  • #56
    Monife
    Registered Users, Registered Users 2 Posts: 3,014 ✭✭✭Monife


    Tony wrote: »
    Anyone having any luck reaching a human on the retention phone line 061 272190 ? Several attempts up to 15 mins waiting.

    Phone Sales and ask to be put through to retention. Got through last night in about 10 minutes.


  • #57
    Monife
    Registered Users, Registered Users 2 Posts: 3,014 ✭✭✭Monife


    Currently pay €66. Price increase of €5.

    Phoned and got 4 months at half price, but have to pay the increased price after that. That's a discount of €132 versus €40 (increase x 8 months). Will phone again in 12 months for more of the same :)

    Last year, when they wanted to increase and I was on the old cr*ppy box, I phoned retention dept and got the horizon box for free plus 6 months half price.


  • #58
    Tony
    Registered Users, Registered Users 2 Posts: 11,336 ✭✭✭✭Tony


    Got through to loyalty after 8 mins on 061 number , was paying 51.99 for 200mb and phone . Downgraded to 120 and its €35 for 6 months and then €40 for the following 6 months.

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



  • #59
    jaqian
    Registered Users, Registered Users 2 Posts: 1,724 ✭✭✭jaqian


    Crimsonforce wrote: »
    I only have broadband .I've had it a long time and got a notice saying of 1 euro increase. Strange how the offering I have is not available anymore..

    Would love to do this but the SO is addicted to soaps and then theres the kids; can I ask how or what do you watch wih only broadband? Thx


  • #60
    Tony
    Registered Users, Registered Users 2 Posts: 11,336 ✭✭✭✭Tony


    Possibly and saorview and free to air satellite system alongside the broadband.

    jaqian wrote: »
    Would love to do this but the SO is addicted to soaps and then theres the kids; can I ask how or what do you watch wih only broadband? Thx

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



  • Advertisement
  • #61
    ftakeith
    Banned (with Prison Access) Posts: 1,251 ✭✭✭ftakeith


    Tony wrote: »
    Possibly and saorview and free to air satellite system alongside the broadband.

    all the soaps are on freesat/saorview


  • #62
    Liberty boy
    Registered Users Posts: 13 ✭Liberty boy


    I can't believe UPC are back again after only 12 months looking for another price increase. Last January they looked for an increase of €14 a month or €168 a year. Now they want €11 a month or €132 a year, a total of €300, are they for real. I rang last year & got a reduction for 12 months, but that's up now, so I'll be on the full rate from 1st February + the new increase of €11 a month, no thanks. If everyone cancelled what do you think would happen ? It's about time we said enough is enough & stood up to UPC & tell them we are not paying these ridiculous price increases. I'm on a company pension & haven't had an increase in 6 years.


  • #63
    mrolaf
    Banned (with Prison Access) Posts: 54 ✭✭mrolaf


    hate upc terrible service so slow, moving back to sky


  • #64
    louisbrady
    Registered Users Posts: 2 ✭louisbrady


    Horizon Select Extra
    Home Phone-Anytime 150
    Broadband 120......Currently Paying €73.00pm = €876 per year

    €7.00pm Increase = €80pm = € 960 per year

    Rang up to cancel..Was offered

    Horizon Max
    Home Phone Anytime 300
    120 Broadband...

    €65 x 6 Months and €80 x 6 Months = €870 per year

    A saving of €6.00 per year on my original package


  • #65
    United road
    Registered Users, Registered Users 2 Posts: 223 ✭✭United road


    Liberty boy wrote: »
    I can't believe UPC are back again after only 12 months looking for another price increase. Last January they looked for an increase of €14 a month or €168 a year. Now they want €11 a month or €132 a year, a total of €300, are they for real. I rang last year & got a reduction for 12 months, but that's up now, so I'll be on the full rate from 1st February + the new increase of €11 a month, no thanks. If everyone cancelled what do you think would happen ? It's about time we said enough is enough & stood up to UPC & tell them we are not paying these ridiculous price increases. I'm on a company pension & haven't had an increase in 6 years.

    So you struck a deal with them last year. For that reason you cant do so this time around, i had no reduction last year after an increase (unlike you) so i shall be damn sure getting a great deal to stay for the next 12 months.
    If everyone cancelled LOL - did not see you cancel last year! You struck a deal with UPC like all of us either did or will do now.

    Why dont you shop about, your not likely to get another deal with them.


  • #66
    Bateman
    Registered Users, Registered Users 2 Posts: 4,818 ✭✭✭Bateman


    I had heard many stories about UPC offering people deals to stay when they were cancelling, and yet when I phoned them to cancel certain packages, I was offered no deal. I was only with with them 2 years at that stage but still expected to be offered something.


  • Advertisement
  • #67
    Liberty boy
    Registered Users Posts: 13 ✭Liberty boy


    Like you said, I struck a deal last year, that's the only reason I stayed with them. If there is no deal this year I'm off. The only reason I am with them is for the sports & now that BT have taken some of the sports I follow I would have to pay even more money. I think it's time to get a dish & free to air but of course this means no sports. Sky sports in going up to €40 a month + whatever BT sports is.


  • #68
    greenman09
    Registered Users, Registered Users 2 Posts: 1,909 ✭✭✭greenman09


    When I rang them I told them I had already moved to sky and eas waiting on the contract to finish. Told them I saw the deal online for broadband only and was offered 20€ for 4 months then 40 thereafter on a 12 months contract. Had to agree then and there. Happy with that as my sky deal is half price for a year for everything @ 45pm.
    Would never go near upc again for tv as all we had was problems. I'd say more horizon issue that the actual service


  • #69
    gavmcg92
    Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    Bateman wrote: »
    I had heard many stories about UPC offering people deals to stay when they were cancelling, and yet when I phoned them to cancel certain packages, I was offered no deal. I was only with with them 2 years at that stage but still expected to be offered something.

    It depends on how important your account is to them. We have UPC equipment on the side of the house, so that always helps when ringing them up.


  • #70
    Dermot224
    Registered Users Posts: 189 ✭✭Dermot224


    I have Digi Max, Sports and Movies HD,120 mb BB with Anytime calls and multiroom. Current price €139 with discounts. Was informed of €3 euro increase for Sports and €3.01 for BB total new price €142.01. Rang loyalty and got new deal of €96 for 6 months and then €136. Happy with that


  • #71
    Mrs. Doyle
    Registered Users Posts: 66 ✭✭Mrs. Doyle


    gavmcg92 wrote: »
    It depends on how important your account is to them. We have UPC equipment on the side of the house, so that always helps when ringing them up.

    Interested in this aspect. We have an end house with their cabling. Need to haggle on this year's figure so just wondering how this affects things?


  • Advertisement
  • #72
    gandalf
    Registered Users, Registered Users 2 Posts: 26,458 ✭✭✭✭gandalf


    Mrs. Doyle wrote: »
    Interested in this aspect. We have an end house with their cabling. Need to haggle on this year's figure so just wondering how this affects things?

    Tell them that you would expect them to remove their infrastructure off your property if you are no longer a customer benefiting from their service. You could even ask them to pay rent to locate their equipment on your home :)

    I'd be interested to hear how you get on...


  • #73
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    the amount of customers they are loosing because of this latest price increase in unbelievable...getting tons of work as a result thanks UPC....there is no justification for increasing the price of the service on MMDS its nutz.


  • #74
    Mrs. Doyle
    Registered Users Posts: 66 ✭✭Mrs. Doyle


    steveon wrote: »
    getting tons of work as a result thanks UPC

    How so? Saorview?


  • #75
    Liberty boy
    Registered Users Posts: 13 ✭Liberty boy


    Does anyone have a breakdown of the new price increase. Everyone seems to be getting different increases depending on what package they are on, and UPC don't give a breakdown of their new charges. I would love to know what my new charges are for !!!


  • #76
    Mrs. Doyle
    Registered Users Posts: 66 ✭✭Mrs. Doyle


    Liberty boy wrote: »
    Does anyone have a breakdown of the new price increase. Everyone seems to be getting different increases depending on what package they are on, and UPC don't give a breakdown of their new charges. I would love to know what my new charges are for !!!

    That's the big problem with these increases, no clear indication as to what they are for. People who have only signed up recently are being notified of price increases. When they ring UPC they are on calls for up to an hour and when being transferred for further discussion they are being cut off. Very poor service.


  • #77
    jaqian
    Registered Users, Registered Users 2 Posts: 1,724 ✭✭✭jaqian


    Going on the great advice I got here I rang the UPC Loyalty Dept. on 061-272190 today. They are giving me six months at €40 and free upgrade to Prime.

    Don't know what they are thinking as Sky and Eircom are just as good; only thing letting me with UPC is the multi-channel recording as it saves lives in our house :)


  • #78
    donal.hunt
    Registered Users Posts: 335 ✭✭donal.hunt


    Liberty boy wrote: »
    Does anyone have a breakdown of the new price increase. Everyone seems to be getting different increases depending on what package they are on, and UPC don't give a breakdown of their new charges. I would love to know what my new charges are for !!!

    this is the resource you are supposed to use: http://www.upc.ie/pricechanges/

    of course, it's incomplete... ;)

    if you have the time, please file a formal complaint with UPC and then notify Comreg. Comreg have previously investigated them for a) not having a price list and b) not notifying customers with enough notice / informaiton. However they can't do much if you don't make a complaint first to UPC.

    I'm in the process of doing just that.


  • #79
    gavmcg92
    Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    Mrs. Doyle wrote: »
    Interested in this aspect. We have an end house with their cabling. Need to haggle on this year's figure so just wondering how this affects things?

    If it's just cabling then you won't get a massively great deal. Have a look out for boxes that the cable goes to. We have a booster box (I believe that's what it's called anyway)


  • #80
    Mrs. Doyle
    Registered Users Posts: 66 ✭✭Mrs. Doyle


    gavmcg92 wrote: »
    We have a booster box (I believe that's what it's called anyway)

    How do you know what a booster box is i.e. is it on the gable wall or under the eaves and what does it looklike? Thanks.


  • #81
    mac.in
    Registered Users Posts: 594 ✭✭✭mac.in


    donal.hunt wrote: »
    this is the resource you are supposed to use: http://www.upc.ie/pricechanges/

    of course, it's incomplete... ;)

    if you have the time, please file a formal complaint with UPC and then notify Comreg. Comreg have previously investigated them for a) not having a price list and b) not notifying customers with enough notice / informaiton. However they can't do much if you don't make a complaint first to UPC.

    I'm in the process of doing just that.

    Would love to know the updates.


  • Advertisement
  • #82
    gavmcg92
    Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    Mrs. Doyle wrote: »
    How do you know what a booster box is i.e. is it on the gable wall or under the eaves and what does it looklike? Thanks.

    Used to be on the wall above our garage but they have moved it recently down to the side of the garage because of health and safety. The box is about 30/40 cm^2 and has several cables going into it. It's unmissable. To be honest, if you've never had UPC talk to you about it before then you don't have one. They regularly call at the door to ask us to allow them access to it so that they can make some tweaks.


  • #83
    ianobrien
    Registered Users, Registered Users 2 Posts: 2,755 ✭✭✭ianobrien


    I got a price increase of €7 or €8 (I can't remember which). I rang to cancel and they offered me half price for 6 months, free call upgrade (I make about two calls a month using the landline) and were offering faster broadband speeds.

    I had enough and cancelled. All I have to do now is post their box back to them.


  • #84
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    ianobrien wrote: »
    I got a price increase of €7 or €8 (I can't remember which). I rang to cancel and they offered me half price for 6 months, free call upgrade (I make about two calls a month using the landline) and were offering faster broadband speeds.

    I had enough and cancelled. All I have to do now is post their box back to them.

    Well that was rather silly!

    You will now end up paying more for less service from other companies!!

    All companies in crease prices in time. Eircom are increasing their prices in April, Sky do it almost yearly too, etc.


  • #85
    ianobrien
    Registered Users, Registered Users 2 Posts: 2,755 ✭✭✭ianobrien


    bk wrote: »
    Well that was rather silly!

    You will now end up paying more for less service from other companies!!

    Ah nope. I got TV and 50MB broadband from another provider for €55pm. I will admit there is no phone on that.


  • #86
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    ianobrien wrote: »
    Ah nope. I got TV and 50MB broadband from another provider for €55pm. I will admit there is no phone on that.

    So you are getting a 1/4 of the broadband speed 50Mb/s versus 240Mb/s and no free calls! Doesn't seem like a very good deal to me.

    Also is €55 an introductory price (for a few months) because I'm not aware of any company doing broadband + tv for that price? Sky is €80 per month and Eircom is €68 per month for their BB + TV bundles.

    UPC is €75 for 240MB/s BB + TV + phone (unlimited national + mobile calls), if they were offering 50% off that, then it would have been €37.5 for a few months!


  • #87
    ianobrien
    Registered Users, Registered Users 2 Posts: 2,755 ✭✭✭ianobrien


    bk wrote: »
    So you are getting a 1/4 of the broadband speed 50Mb/s versus 240Mb/s and no free calls! Doesn't seem like a very good deal to me.

    Also is €55 an introductory price (for a few months) because I'm not aware of any company doing broadband + tv for that price? Sky is €80 per month and Eircom is €68 per month for their BB + TV bundles.

    UPC is €75 for 240MB/s BB + TV + phone (unlimited national + mobile calls), if they were offering 50% off that, then it would have been €37.5 for a few months!

    As for the speeds, I was only getting about 50MB and despite my efforts I generally didn't get more than that from UPC. I'm getting unlimited 50MB now so from my point of view, I'm getting the same speed, the channels I want for about €25pm less. I don't need 240MB and I wouldn't pay extra for that speed.


  • #88
    RainyDay
    Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    bk wrote: »
    So you are getting a 1/4 of the broadband speed 50Mb/s versus 240Mb/s and no free calls! Doesn't seem like a very good deal to me.
    If most of their broadband use is wireless (like most people), then the 240Mb speed is no use to them, they won't get above 30-40 Mb anyway.


  • #89
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    ianobrien wrote: »
    As for the speeds, I was only getting about 50MB and despite my efforts I generally didn't get more than that from UPC. I'm getting unlimited 50MB now so from my point of view, I'm getting the same speed, the channels I want for about €25pm less. I don't need 240MB and I wouldn't pay extra for that speed.
    RainyDay wrote: »
    If most of their broadband use is wireless (like most people), then the 240Mb speed is no use to them, they won't get above 30-40 Mb anyway.

    Unless you follow my guide here:
    http://www.boards.ie/vbulletin/showthread.php?t=2057367191

    and buy a decent router, in which case you can get speeds as high as 200Mb/s over wifi like I am :D


  • #90
    RainyDay
    Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    bk wrote: »
    Unless you follow my guide here:
    http://www.boards.ie/vbulletin/showthread.php?t=2057367191

    and buy a decent router, in which case you can get speeds as high as 200Mb/s over wifi like I am :D

    That's a really useful guide, fair play to you for putting it together.

    The downside is that it is beyond the capability of 99% of UPC broadband customers to implement your guidance. So for the vast majority of UPC broadband users, speed above the 30-40 mb is fairly irrelevant.


  • Advertisement
  • #91
    JoeCat
    Registered Users, Registered Users 2 Posts: 126 ✭✭JoeCat


    Since the price increase and the way they treat existing customers, we have cancelled the service. Tomorrow they will be collecting the equipment. Be aware that the whole cancellation process takes a month and they don't even bother to reply emails sent to their cancellation email inbox.


  • #92
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,979 Mod ✭✭✭✭bk


    RainyDay wrote: »
    That's a really useful guide, fair play to you for putting it together.

    The downside is that it is beyond the capability of 99% of UPC broadband customers to implement your guidance. So for the vast majority of UPC broadband users, speed above the 30-40 mb is fairly irrelevant.

    I wouldn't say that, the steps to add a new router are pretty straight forward. I'd imagine most people should be able to follow the steps.

    Also for those that don't they normally know someone like me with more technical background to help them out.

    However I agree completely that UPC should supply better routers. UPC Ireland as of this month are now merging with Virgin Media in the UK.

    Virgin Media use a fantastic, high performance and very well regarded router. A dual radio 802.11n model. and they are currently trialling an even better 802.11ac model!

    Now that UPC Ireland is part of VM, hopefully we will see these routers come to the Irish market too now, which will sort this problem for most people and make a separate router unnecessary.


  • #93
    wilson palacios
    Registered Users Posts: 33 ✭wilson palacios


    JoeCat wrote: »
    Since the price increase and the way they treat existing customers, we have cancelled the service. Tomorrow they will be collecting the equipment. Be aware that the whole cancellation process takes a month and they don't even bother to reply emails sent to their cancellation email inbox.

    I just cancelled myself. Got an automated response!

    Rang sky and got the same pack I have at the moment for 40 euro cheaper for 6 months and then 30 euro cheaper. And they gave me every channel in hd so I'm delighted!

    I have sky sports and bt sport with UPC and they wanted 139 pm. Loyalty team reduced it to 132 or something!

    Sky with same pack is 94.50 pm for first 6 and then 104.50 pm. It's a no brainer guys!

    Sky asked how much I was paying and I randomly through out the figure of 105 pm!

    Wish I said less now as they basically matched but added hd!

    Cheek of UPC with their terrible box that on demand randomly turns on when it feels like! I've had many an engineer out over the last two years and they all said it can't be fixed!

    Believe in better!!


  • #94
    Monife
    Registered Users, Registered Users 2 Posts: 3,014 ✭✭✭Monife


    wilson palacios wrote: »
    I just cancelled myself. Got an automated response!

    Rang sky and got the same pack I have at the moment for 40 euro cheaper for 6 months and then 30 euro cheaper. And they gave me every channel in hd so I'm delighted!

    I have sky sports and bt sport with UPC and they wanted 139 pm. Loyalty team reduced it to 132 or something!

    Sky with same pack is 94.50 pm for first 6 and then 104.50 pm. It's a no brainer guys!

    Sky asked how much I was paying and I randomly through out the figure of 105 pm!

    Wish I said less now as they basically matched but added hd!

    Cheek of UPC with their terrible box that on demand randomly turns on when it feels like! I've had many an engineer out over the last two years and they all said it can't be fixed!

    Believe in better!!

    Is that just for TV? :eek:

    I normally pay €66 a month (currently paying half price - deal) for TV, broadband and phone.

    I won't move to Sky until they sort out their recording where you can record a few things. Ridiculous that you can only record one and watch one and UPC you can record four and watch one.


  • #95
    Paddytheman
    Registered Users, Registered Users 2 Posts: 271 ✭✭Paddytheman


    Quick question if anyone can help.... If we cancel our account in my wifes name can I then apply as a new customer to reap the benefits attached?? ( Same surname obviously)

    Appreciate any advice!


  • #96
    wilson palacios
    Registered Users Posts: 33 ✭wilson palacios


    Monife wrote: »
    Is that just for TV? :eek:

    I normally pay €66 a month (currently paying half price - deal) for TV, broadband and phone.

    I won't move to Sky until they sort out their recording where you can record a few things. Ridiculous that you can only record one and watch one and UPC you can record four and watch one.

    No broadband and phone also


  • Advertisement
  • #97
    wilson palacios
    Registered Users Posts: 33 ✭wilson palacios


    Paddytheman wrote: »
    Quick question if anyone can help.... If we cancel our account in my wifes name can I then apply as a new customer to reap the benefits attached?? ( Same surname obviously)

    Appreciate any advice!
    My brother rang them and asked them that question and they gave him the reduction straight away


  • #98
    patrickmooney
    Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭patrickmooney


    I got the dreaded letter yesterday. Bill going up by €10 a month. So to counter that I've removed my multi-room. With internet streaming and apple TV etc who needs multiroom really. Still not happy with the price I pay - over €80 for SD TV in one room. Thankfully I've around €25 loyalty discounts on my account until April.


  • #99
    mac.in
    Registered Users Posts: 594 ✭✭✭mac.in


    I spoke to them about the price increase and about the offers that is available with other providers if I moved out of UPC. One nice staff-member of loyalty department matched my current UPC account with the offer from the other provider. This obviously is with the one year contract.


  • #100
    RainyDay
    Closed Accounts Posts: 6,925 ✭✭✭RainyDay


    We're on a fixed price up to April or May next, so no price increase letter for us so far - but, it looks UPC have added some channels t our package. We had the very basic digital package, but we find today that the Disney channels which weren't previously part of the package are now available.

    Has this happened to anyone else?


  • #101
    Morf
    Registered Users, Registered Users 2 Posts: 3,822 ✭✭✭Morf


    RainyDay wrote: »
    We're on a fixed price up to April or May next, so no price increase letter for us so far - but, it looks UPC have added some channels t our package. We had the very basic digital package, but we find today that the Disney channels which weren't previously part of the package are now available.

    Has this happened to anyone else?

    Middle tv package is gone. It's either max is the basic package now.


  • Advertisement
Advertisement