External HD not showing up

Pangea · 13-12-2008 11:31pm #1

Hello all, i have a 500 Gb SUMO external hd and this morning it didnt show up on my pc,

Earlier i transfered a movie onto the playstation 3 and then put back my external hd to my computer, later i checked it and nothing showed up, something popped up saying USB not recognised ,and installing drivers ,then showed up malfunction or something. I often transfer movies to my ps3 so i dont think that was the cause.

The external hd light is on and u can hear it starting up, its on but its just now showing up.

My external HD has a plug to power it also. I havnt tried a different USB cable because one end of the cable is unique and doesnt have the typical usb connection. I dont have another cable like it.

Also its not showing up under Disk Managment.
I tried it on my laptop and on my PC ,but no luck on either.
Please help because i have a lot of valuable stuff on it.
Have I lost my data?
Thanks

I looked in the event log
i got two warnings showing up at the time the hardrive failed
The errors are the same
Here it is

Details
Product: Windows Operating System
ID: 51
Source: Disk
Version: 5.2
Symbolic Name: IO_WARNING_PAGING_FAILURE
Message: An error was detected on device %1 during a paging operation.

Explanation
An input/output (I/O) request to a memory-mapped file failed and the operation was retried.

User Action
If these events are logged regularly on a primary system drive, replace the device. Otherwise, no user action is required.

Version: 5.0
Symbolic Name: IO_WARNING_PAGING_FAILURE
Message: An error was detected on device %1 during a paging operation.

Explanation
An input/output (I/O) request to a memory-mapped file failed and the operation was retried.

User Action
If these events are logged regularly on a primary system drive, replace the device. Otherwise, no user action is required

Pangea · 14-12-2008 8:44pm

can anyone help me out please?

Villain · 15-12-2008 12:44pm

I Would suggest opening the external HDD and checking connections and if that fails connect it to an internal SATA or IDE port, is it SATA or IDE?

rubadub · 15-12-2008 12:59pm

Villain wrote: »

I Would suggest opening the external HDD and checking connections and if that fails connect it to an internal SATA or IDE port, is it SATA or IDE?

+1

And try it on another PC.

Pangea · 15-12-2008 11:16pm

I tried it on several computers ,no luck

Villain wrote: »

I Would suggest opening the external HDD and checking connections and if that fails connect it to an internal SATA or IDE port, is it SATA or IDE?

I thinks its sata ,im not sure,
I think i will just leave it into a fella that fixes computers cuz i dont wana mess with anything too complicated , thanks for the comment.

Sad Professor · 15-12-2008 11:44pm

Might just be the enclosure, i.e. maybe the USB bridge failed or something.

I had a similar problem with my 500gb WD Mybook yesterday. It was spinning up okay but wasn't mounting. Tried everything. But I went out this morning and got an new SATA enclosure, put the WD drive in and it worked.

Pangea · 16-12-2008 12:48am

Sad Professor wrote: »

Might just be the enclosure, i.e. maybe the USB bridge failed or something.

I had a similar problem with my 500gb WD Mybook yesterday. It was spinning up okay but wasn't mounting. Tried everything. But I went out this morning and got an new SATA enclosure, put the WD drive in and it worked.

thanks for your reply , interesting , so how much is a sata enclosure ,and what type would i get , im going to derry in the morning ,what shop did u get yours in?
I mite buy another usb cable to see if thats the problem ,cuz the usb cable thats with it is unique.

Feelgood · 16-12-2008 12:51am

Go into Windows disk manager and see if the disk comes up...

=> Right Click on 'My Computer'
=> Left Click 'manage'
=> In the computer management screen that comes up click on 'Disk management'

There may be a 'Disk 1' or 'Disk 2' attached stating that its unformatted?.

Pangea · 16-12-2008 12:55am

Feelgood wrote: »

Go into Windows disk manager and see if the disk comes up...

=> Right Click on 'My Computer'

=> Left Click 'manage'

=> In the computer management screen that comes up click on 'Disk management'

There may be a 'Disk 1' or 'Disk 2' attached stating that its unformatted?.

Pangea wrote: »

Also its not showing up under Disk Managment.
I tried it on my laptop and on my PC ,but no luck on either.

Thanks but its not showing up.

Sad Professor · 16-12-2008 1:08am

Pangea wrote:

thanks for your reply , interesting , so how much is a sata enclosure ,and what type would i get , im going to derry in the morning ,what shop did u get yours in?

I got one in PC World for €45. It's an Integral Akasa 3.5 inch. I'm not an expert but afaik most SATA enclosures are fairly standard, just be certain that it is a SATA hdd and get the right size. The one I got supports IDE as well. Although I only discovered after I got home that it's only supposed to take drives up to 400gb but my 500gb is working fine in it so far.

Even if the enclosure isn't the problem, it's a handy thing to have, you could always buy a new internal hdd and slot it in. You should probably exhaust every other possibility first though.

Mac daddy · 16-12-2008 9:53am

If you are having the same problem on different PC's/ Laptops the problems isn't the OS, your problem is the enclosure/disk itself that is causing the problem.

SHould be a standard SATA disk in it, crack the chassis open ( more then likely void the warranty ) and take the disk out and connect it up to your PC's motherboard.

Enter the BIOS and see if it is detected if it still isn't problem is the disk.
If it is detected in the bios that way the problem is the enclore that the disk was in.
go up to pc world buy akasa disk enclosure and hook that up to your system.
If it still fails bin the drive and bring back the enclosure to PC and just tell them you bought the wrong one and you want your money back. and buy a new external hdd

External HD not showing up

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