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Luas Customer Care - Changed from FREEPHONE to 1850

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  • 20-04-2015 2:16pm
    #1
    podgeandrodge
    Registered Users Posts: 5,763 ✭✭✭


    Luas Customer Care - Changed from FREEPHONE to 1850

    There's customer service for you.


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    #2
    Aard
    Registered Users Posts: 4,905 ✭✭✭Aard


    Please tell me there's a landline number too so that people can make such a call out of their bundle minutes?


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    #3
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Aard wrote: »
    Please tell me there's a landline number too so that people can make such a call out of their bundle minutes?

    Doesn't appear to be.


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    #4
    Delta2113
    Registered Users Posts: 2,672 ✭✭✭Delta2113


    Still have freephone logo up on website -disgrace!


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    #5
    SpaceTime
    Closed Accounts Posts: 9,088 ✭✭✭SpaceTime


    Mobile and landline operators shouldn't be allowed to exclude 1850, 1890, 0818 or 076 from bundles packages!

    ComReg needs to act on this.


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    #6
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    podgeandrodge wrote: »
    Luas Customer Care - Changed from FREEPHONE to 1850

    There's customer service for you.

    Is that to stop/dissuade people from complaining about anti-social behaviour or because the volume of complaint calls was costing them too much?

    I was on the Luas this evening between Red Cow and Abbey St and a real rough looking junkie boarded at Blackhorse and proceeded to go through the tram begging, his eye was closed up and swollen as if he had been punched or fallen over. People don't need to be looking at that on their journey. luas ticket checkers were camped out at the red cow, it appears they only go between red cow and Belgard after about 6pm.


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    #7
    podgeandrodge
    Registered Users Posts: 5,763 ✭✭✭podgeandrodge


    Delta2113 wrote: »
    Still have freephone logo up on website -disgrace!

    For posterity, the Freephone number that costs you money:

    luas.png



    Hah! Wonder how long before the freepost needs a stamp? :rolleyes:


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    #8
    trellheim
    Registered Users Posts: 5,865 ✭✭✭trellheim


    complain them to NTA


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    #9
    AlekSmart
    Registered Users Posts: 14,005 ✭✭✭✭AlekSmart


    SpaceTime wrote: »
    Mobile and landline operators shouldn't be allowed to exclude 1850, 1890, 0818 or 076 from bundles packages!

    ComReg needs to act on this.

    Cost appears to be Operator dependent...I would suggest that this is counter to the NTA's policy on Transport Operator Contact...

    http://www.askcomreg.ie/home_phone/what_is_a_locall_number.1.138.LE.asp

    Worth chasing up nonetheless ?


    Men, it has been well said, think in herds; it will be seen that they go mad in herds, while they only recover their senses slowly, and one by one.

    Charles Mackay (1812-1889)



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    #10
    Peppa Pig
    Registered Users Posts: 2,670 ✭✭✭Peppa Pig


    AlekSmart wrote: »
    Cost appears to be Operator dependent...I would suggest that this is counter to the NTA's policy on Transport Operator Contact...
    Irish Rail use a 1850 number. Dublin Bus use a Dublin number (01) and Bus Eireann use the number for the actual garages.


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    #11
    hfallada
    Closed Accounts Posts: 4,180 ✭✭✭hfallada


    SpaceTime wrote: »
    Mobile and landline operators shouldn't be allowed to exclude 1850, 1890, 0818 or 076 from bundles packages!

    ComReg needs to act on this.

    Or at least require companies to have an 01 or local area code number. Not even 48 allow you to call a premium number service.

    Its all about ensuring the customer doesnt call them


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    #12
    goingnowhere
    Registered Users Posts: 4,142 ✭✭✭goingnowhere


    Peppa Pig wrote: »
    Irish Rail use a 1850 number. Dublin Bus use a Dublin number (01) and Bus Eireann use the number for the actual garages.

    Irish Rail offer both 1850 and a Dublin 01 number
    Customer Contact Centre Hours

    Please call our Customer Contact Centre on LoCall 1850 366 222 (or +353 (0)1 8366222 from outside Rep. of Ireland)

    08:30hrs - 18:00hrs Monday to Friday (Times exclude public holidays).


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    #13
    podgeandrodge
    Registered Users Posts: 5,763 ✭✭✭podgeandrodge


    goingnowhere wrote: »
    Customer Contact Centre Hours

    Please call our Customer Contact Centre on LoCall 1850 366 222 (or +353 (0)1 8366222 from outside Rep. of Ireland)

    08:30hrs - 18:00hrs Monday to Friday (Times exclude public holidays).

    Gas the way they still try to suggest that the Dublin number is for people outside the country. Always trying to get the revenue from the 1850! :rolleyes:


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    #14
    Aard
    Registered Users Posts: 4,905 ✭✭✭Aard


    Do 1850 numbers bring in money for the company whose number it is?


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    #15
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Aard wrote: »
    Do 1850 numbers bring in money for the company whose number it is?

    It only charges for a connection fee. So doesn't matter how long you are on the line for. The main issue with it, is that the charges are determined by your service provider. So I'm unsure if much of anything goes to funding the call centre. I expect they do it to curb down on people calling them for the sake of them having a freephone number.


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