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UPC Horizon Box Restrating

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  • 27-11-2015 10:23pm
    #1
    traco
    Registered Users Posts: 1,594 ✭✭✭


    Howdy, hopefully I can get some help so starting a new thread as there was a software update during teh week. I have a thread in the virgin support sectgion but thats not going to help me any time soon.

    Box will just retstart if left on RTE1 HD after about 3-5 mins, I loose the picture, get a Welcome screen in loads of languages then it shuts down. The clock on teh front of the box goes and is replaced by blocks of lights running from left to right.

    After a few moments the clock comes back and I can turn it on, leaving it on RTE has the same effect all the time. Network 2 is not there and HD channels seem patchy. Switched to BBC 2 non HD.

    Went to diagnostics and checked signal quality and strength, good and excellent. Ran the connection diagnostics and all passed.

    Its now on for 20 mins on BBC2 non HD and I will leave it there for a few hours to see what happens.

    Looks like no Toy Show on the big TV tonight unless somebody has a suggestion.


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    #2
    Wabbit Ears
    Registered Users Posts: 3,043 ✭✭✭Wabbit Ears


    Just do a factory reset, choose to keep recordings.

    Settings>Advanced settings> Horizon >Factoryreset


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    #3
    traco
    Registered Users Posts: 1,594 ✭✭✭traco


    Wabbit Ears wrote: »
    Just do a factory reset, choose to keep recordings.

    Settings>Advanced settings> Horizon >Factoryreset
    Thanks, will try that when I get back from trip


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    #4
    traco
    Registered Users Posts: 1,594 ✭✭✭traco


    Wabbit Ears wrote: »
    Just do a factory reset, choose to keep recordings.

    Settings>Advanced settings> Horizon >Factoryreset

    Got back yesterday - RTE HD now working but other HD channels not there and Network 2 gone.

    Did the factory reset and that did not fix the problem so looks like a call out.


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