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(NOT)Getting a Horizon box

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  • 10-11-2015 12:50am
    #1
    jogdish
    Registered Users Posts: 1,458 ✭✭✭


    Hi,
    Am going to get a Virgin 3 ( tv/phone/internet ) in 1 deal. Currently have a UPC box ( black cisco one ).
    From what I gather I will be told to get the Horizon box which i think is the TV + internet, I have been told its a piece of **** and not nice. I have also heard that you can "force" them to give you a separate modem. So I'm asking,

    (a) How to force them to give me a separate modem tv boxes ?

    (b) Is the Horizon box that bad ?


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    #2
    ethernet
    Registered Users Posts: 3,568 ✭✭✭ethernet


    I was also looking into trying the Horizon box. Played with it in store a few times - doesn't seem too bad (apart from that daft remote). Like you, have the same black Cisco receiver at the moment.

    Was told there would be a once-off charge for decoupling the TV and internet of €40. It's a bitter pill to swallow but at least it's an option, especially after Bridgegate.


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    #3
    Wabbit Ears
    Registered Users Posts: 3,043 ✭✭✭Wabbit Ears


    About a dozen consistent Internet naysayers on boards and well over a hundred thousand horizon customers...


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    #4
    The Real B-man
    Moderators, Society & Culture Moderators Posts: 3,731 Mod ✭✭✭✭The Real B-man


    Using it for a year now its not that bad i have never had an issue with it i have a small property and the Wi-Fi coverage is excellent throughout.


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    #5
    coylemj
    Registered Users Posts: 25,353 ✭✭✭✭coylemj


    Wabbit Ears wrote: »
    About a dozen consistent Internet naysayers on boards and well over a hundred thousand horizon customers...

    +1 The naysayers often get heard over the silent majority. We had one particular whinger who was clearly on a personal crusade to rubbish the Horizon box and who dived in within minutes of anyone starting a thread about it. He even continuously poked his nose into threads on the 'Talk To:UPC' forum where he wasn't wanted.

    Will be honest and say that some of the menus and options were better (and a lot faster) on the old UPC box but the ability to record four concurrent programs outweighs any of the deficiencies which since the last s/w upgrade are now very minor.


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    #6
    JDxtra
    Registered Users Posts: 5,871 ✭✭✭JDxtra


    Is it OK - yes. Would I recommend it - no.

    Many people are happy with just OK. If you're not, then look at other options.


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    #7
    Paulw
    Moderators, Society & Culture Moderators Posts: 13,381 Mod ✭✭✭✭Paulw


    I've had the Horizon box since it was first launched. I really like it. No issues for me at all. It does exactly what I need.

    It's not brilliant, and could be improved (what device can't be improved in some way???), but I do like it.


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