Has anybody had any dealings with Onwave?

ItHurtsWhenIP · 20-11-2011 1:39pm #1

My Sister heard about Onwave and is very interested, especially as it seems to be a way of getting rid of the landline.

I know how a VoIP conversation does over normal DSL broadband, but what would it be like over a satellite, with the latency?

The package looks reasonably cheap too, for the speeds on offer.

Another thing I'm surprised at is the TV offering - they've got the RTE Digital service. I thought we couldn't get RTE on satellite because of their deal with Sky? Or is their Digital service different.

Any comments would be greatly appreciated.

mammu · 20-11-2011 4:10pm

omg..Ive never seen something so expensive:eek:

meoklmrk91 · 20-11-2011 4:16pm

It all looked good until I daw the monthly download allowance 4GB for almost €40 am month, that is shocking, I get unlimited for €35. I'd run for the hills being honest.

PogMoThoin · 20-11-2011 7:23pm

24 month contract.
4GB a month dl limit.
Hourly throttling system.
They're also selling FREE TV

Run a mile.............

mikom · 20-11-2011 7:32pm

PogMoThoin wrote: »

24 month contract.
4GB a month dl limit.
Hourly throttling system.
They're also selling FREE TV

Run a mile.............

Package downgrade fees.
De-installation fees.
The list goes on.............. http://www.onwave.ie/assets/fee_schedule.pdf

Run a country mile.

cgarvey · 21-11-2011 2:05am

Moved IrelandOffline > Midband

Persiancowboy · 21-11-2011 2:43pm

Onwave = re-packaged and re-heated Satellite Broadband Ireland complete with new investors who apparently are venture capitalists rather than "industry" experts......maybe you'd be best avoiding them.

jor el · 21-11-2011 6:28pm

MMFITWGDV wrote: »

I know how a VoIP conversation does over normal DSL broadband, but what would it be like over a satellite, with the latency?

Latency of up to 2000ms means VOIP is a no go.

MMFITWGDV wrote: »

The package looks reasonably cheap too, for the speeds on offer.

For satellite, it's about right. Not really cheap in the grand scheme. Try to find a fixed wireless operator if there's no DSL available to you. Fixed wireless should handle VOIP nicely.

MMFITWGDV wrote: »

Another thing I'm surprised at is the TV offering - they've got the RTE Digital service. I thought we couldn't get RTE on satellite because of their deal with Sky? Or is their Digital service different.

I'm guessing the RTE channels they sell you will be the digital terrestrial ones, that are currently free to anyone with an MPEG4 DTTV receiver. They can't sell RTE over satellite. It'd be the wrong satellite anyway. All the channels they list are FTA, so basically they're charging you for free TV.

MMFITWGDV wrote: »

Any comments would be greatly appreciated.

AS others have said, there is nothing special or good value about this. Choose only if you've no other options. There are other satellite options available though, so check those out too.

ItHurtsWhenIP · 21-11-2011 8:34pm

Thanks all - I'll steer her away from them.:)

adne · 21-11-2011 10:02pm

ive just signed up as have no alternative and need decent broadband for work. going to be using it for voip. I have 10 days get out clause so will be invoking this if it is not up to standard..

anyone on here currently using it, as i say i have no alternative and i know its expensive but if it provides a good service i will be happy

bealtine · 21-11-2011 11:30pm

adne wrote: »

ive just signed up as have no alternative and need decent broadband for work. going to be using it for voip. I have 10 days get out clause so will be invoking this if it is not up to standard..

anyone on here currently using it, as i say i have no alternative and i know its expensive but if it provides a good service i will be happy

Where are you based? I bet there is an alternative wireless provider available(hopefully)

adne · 23-11-2011 9:13pm

bealtine wrote: »

Where are you based? I bet there is an alternative wireless provider available(hopefully)

You bet wrong, I tried to get a wireless provider in my area, south sligo, there is none

bealtine · 23-11-2011 9:17pm

adne wrote: »

You bet wrong, I tried to get a wireless provider in my area, south sligo, there is none

How about http://www.fastcom.ie
Did you try them? They are in south Sligo.

http://www.fastcom.ie/wordpress/wp-content/uploads/SouthSligoWestLeitrimBig.jpg

Some string and a loud hailer would be better than satellite...

adne · 23-11-2011 9:40pm

bealtine wrote: »

How about http://www.fastcom.ie
Did you try them? They are in south Sligo.

http://www.fastcom.ie/wordpress/wp-content/uploads/SouthSligoWestLeitrimBig.jpg

Some string and a loud hailer would be better than satellite...

Tryed them.. cannot get them, they need to be within 20 Kms of nearest BS

Hal Emmerich · 03-12-2011 12:09am

meoklmrk91 wrote: »

It all looked good until I daw the monthly download allowance 4GB for almost €40 am month, that is shocking, I get unlimited for €35. I'd run for the hills being honest.

Who are you with?

I don't know why I'm asking as I won't be able to get it...:(

sean72 · 06-12-2011 12:28pm

Let me preface this by saying I know the cost is high and the data is restrictive!

I am just wondering if any one who is using this service could comment on the quality of onwaves broadband. I know the clauses but currently I am with a wireless provider that is very patchy. You just dont know what you are going to get in terms of speed and it goes down once per week.

Is onwave stable are the speeds consistant if you stay inside the restrants and please if anyone is using the their phone service is the quality consitant or not?

I'd be very grateful if some users could comment on the above

Unfortunately some users in the stick are not spoiled for choice

LoTwan · 12-12-2011 1:17am

I have been with Onwave since June (I was actually the first person to have the new KA Sat dish installed). The service is fine, the limits are a killer. They have been trying to set up an online tracking system for data usage for the last 6 months but it is not up and running yet. The limits were tripled until the start of December and will be doubled until the end of January.

I have not used the VoIP (I have unlimited mobile and national calls on my mobile) so I can't comment on it. I know the former owner. I can ask him about the VoIP quality at the school gate if you want

If you sign up tell them I sent you so I can have a free month

woody1 · 10-01-2012 3:37pm

currently with a wireless provider, giving them 35 euro a month for 1mb speed, and the whole set up suffers from contention, but ive no other choice.
so obviously 6mb for 39 a month sounds a hell of a lot better, and as a bonus i was considering getting rid of sky box and going free to air / saorview anyway ..so can get them to do that as well..
adne..or anyone else that has it, how are you finding it..

FRIENDO · 14-01-2012 12:44pm

woody1 wrote: »

currently with a wireless provider, giving them 35 euro a month for 1mb speed, and the whole set up suffers from contention, but ive no other choice.
so obviously 6mb for 39 a month sounds a hell of a lot better, and as a bonus i was considering getting rid of sky box and going free to air / saorview anyway ..so can get them to do that as well..
adne..or anyone else that has it, how are you finding it..

Hi woody1,
In my house we find Onwave to be great, we have no problems. I also find Onwave customer service to be good.
We use the internet on a daily basis surfing the net, my wife did an online course with Fas Ecollege - no problems. My neighbours use it for skype - no problem.
I only look at utube the odd time and an episode of True Blood on Channel 4 player once - no problem. (According to Onwave you could find your internet slowing down if you spend alot of time on utube, RTE player etc)

We dont download Music or Films,so I cant comment. http://www.onwave.ie/support
We have downloaded computer software Dolby Flash and Photo Shop for computer animation study - No problem.

In relation to a Saorview and a Freesat/FTA Installation I would highly recommend an installer from the ISAA. http://www.isaa.tv/

yuloni · 16-01-2012 12:20am

This post has been deleted.

Sponge Bob · 16-01-2012 2:33am

Onwave may be doing an unrestricted package (as in hourly limiits and daily limits within the still applicable monthly limits) at present but get it in writing from them before you sign up.

It seems Eutelsat have not been troubled by too many customers on the Ka Sat.

Applies to new customers only though. maybe their biggest customer 3 Ireland is under pressure from 'somewhere'

WhosAlice · 17-01-2012 12:42am

Sponge Bob wrote: »

Onwave may be doing an unrestricted package (as in hourly limiits and daily limits within the still applicable monthly limits) at present but get it in writing from them before you sign up.

It seems Eutelsat have not been troubled by too many customers on the Ka Sat.

Applies to new customers only though. maybe their biggest customer 3 Ireland is under pressure from 'somewhere'

Looks like they'll be more customers signing up too now that NI have joined in the Satellite broadband "party" again. Awarded to Onwave this time rather than Avanti
http://www.techcentral.ie/article.aspx?id=18070

thebman · 17-01-2012 12:56am

Likely to be a bunch of people reselling the same service so best to price check/service check before purchasing.

yuloni · 18-01-2012 10:29pm

This post has been deleted.

long_b · 18-01-2012 10:45pm

Sponge Bob wrote: »

Onwave may be doing an unrestricted package (as in hourly limiits and daily limits within the still applicable monthly limits) at present but get it in writing from them before you sign up.

It seems Eutelsat have not been troubled by too many customers on the Ka Sat.

Applies to new customers only though. maybe their biggest customer 3 Ireland is under pressure from 'somewhere'

Don't quite get you SB - you mean the hourly and daily limits might be lifted but the monthly cap would remain ?

hydrogenengine · 13-05-2012 3:19pm

Recently had it installed, it worked for a week then became so intermittent
we can no longer rely on it, back using my mobile again.
We were supposed to have a service call three days ago but no contact at all,

There are no restrictions to the dish, just skyline so my guess is their satellite system is the problem, will they admit to it, no way.

baords dyslexic · 13-05-2012 4:11pm

hydrogenengine wrote: »

Recently had it installed, it worked for a week then became so intermittent
we can no longer rely on it, back using my mobile again.
We were supposed to have a service call three days ago but no contact at all,

There are no restrictions to the dish, just skyline so my guess is their satellite system is the problem, will they admit to it, no way.

Spoke to a neighbor only this morning and his wife uses Onwave at home for business (on the 8MB package afaik) and they are delighted with it (although not totally happy with the installation).

sdaniel · 28-05-2012 12:19pm

I got Onwave installed in January with the 10 unlimited plan. I didn't actually use it much until around the end of March. I was very pleased with it. For a while. Then it slowed to a crawl. I had supposedly exceeded my limit and had gone into the FAP speed. The tables on the website say my plan is supposed to have 25G before it goes into what they deceptively refer to as 1M speed, but the representative never addressed that question. In fact he never actually answers any real question I have. He gave me a link to two places where I can check the speed and he is completely satisfied with the test results. He tells me it will be back up again by 6 June. -- It's not that I think I should have unlimited speed all the time. It's that these people have never been clear with me about anything. I don't know if they are unable to communicate, or if they are dishonest. Certainly I am unhappy with the service. Where I lived before I had a simple eircom broadband package for half the price of this one, and it never, ever slowed to this kind of crawl. I have to have satellite where I live now. I will be looking for a better company to change to, if there is one. [In addition, I opted to have a VOIP phone. So I do. But I never got any instructions about how to use that number. Goodness knows what would have happened to my home phone had I opted to change to the VOIP phone as my primary number.] I advise Great Caution in dealing with this company.

bertiecont · 25-06-2012 9:52am

Have them through the NBS and even @ €20 a month it's not worth the money.

At least when I didn't have broadband I knew I didn't have broadband, still not much better despite having onwave.

Rang them 3 times in last week to say it not working (couldn't even open google) and all they kept saying was that everything looked fine on their side!

When I eventually got a bit crappy with them this morning they just said if I have an issue with the service they are giving then to contact my service provider which is 3.

When I said that onwave certainly aren't my service provider considering they are not providing a service he just hung up on me.

Seriously thinking about going back to nothing at all - would be better value anyway and less stress.

blither · 02-07-2012 1:00pm

Having similar issues with NBS Satellite - up to early June all was fine, since then speeds have slowed to a crawl, Onwave say it's Contention and there's nothing they can do, 3 say I need to speak to Onwave.

Would be keen to hear from anyone who has faced a similar problem and solved it.

bealtine · 02-07-2012 7:01pm

blither wrote: »

Would be keen to hear from anyone who has faced a similar problem and solved it.

The only way to "solve" it is to go to a broadband provider

blither · 02-07-2012 9:24pm

bealtine wrote: »

The only way to "solve" it is to go to a broadband provider

Choice of such is severely limited over large parts of Ireland. Cheers, though, for the "helpful" advice

Ger13 · 05-07-2012 5:41pm

Hi Guys
I also have a package through 3 which Onwave installed. I can't get an answer from them on my usage or what kind of Time window I am in, So I have no Idea what I am using each month. Under the terms of the 3 contract and European and Irish law the NBS and so £ and so Onwave must give me 11Gb a month. I have installed Network monitors on my pc and I am not using anything like that. My Connection slows way down every now and then and I am disconnected also. I notice that Onwave are regulated by ComReg and TIF. I think it's time to make some noise above these clowns.....

Western Cruiser · 05-08-2012 3:12pm

sdaniel wrote: »

I got Onwave installed in January with the 10 unlimited plan. I didn't actually use it much until around the end of March. I was very pleased with it. For a while. Then it slowed to a crawl. I had supposedly exceeded my limit and had gone into the FAP speed. The tables on the website say my plan is supposed to have 25G before it goes into what they deceptively refer to as 1M speed, but the representative never addressed that question. In fact he never actually answers any real question I have. He gave me a link to two places where I can check the speed and he is completely satisfied with the test results. He tells me it will be back up again by 6 June. -- It's not that I think I should have unlimited speed all the time. It's that these people have never been clear with me about anything. I don't know if they are unable to communicate, or if they are dishonest. Certainly I am unhappy with the service. Where I lived before I had a simple eircom broadband package for half the price of this one, and it never, ever slowed to this kind of crawl. I have to have satellite where I live now. I will be looking for a better company to change to, if there is one. [In addition, I opted to have a VOIP phone. So I do. But I never got any instructions about how to use that number. Goodness knows what would have happened to my home phone had I opted to change to the VOIP phone as my primary number.] I advise Great Caution in dealing with this company.

I'd have to strongly agree with the above poster.

We are based in the West of Ireland and had no other real option other than satellite which we assumed would provide at least an adequate level of broadband.

How wrong we were.

Istallation late last year was undertaken by two guys who were good at mounting dishes on walls but were very unsure as to how to connect everything up. Some 8 months after "switching" to Onwave, our telephone number has still not been ported across meaning that Onwave are charging us for a phone service still provided by Eircom and being paid for by us on the double. I have sent the required documentation to Onwave now on 3 seperate occasions but when I ring to complain they just ask me to resend it!:mad:

Our real gripe however is with their so called acceptable usage policy.

We are two adults and two young children in our rural house. I work away from home from Sunday evening until Friday night and my wife is at work away from home during the day. The house is emty during the day. Our kids are young and are therefore not into Youtube or other bandwidth intensive sites. We don't download movies or anything like that. We just use the internet for emails and general web browsing.

Despite this, we are generally operating on just dial up speeds as Onwave claim that we are exceeding or 10Gb / month limit. I would be our heaviest internet user and use the 1 Gb limit on my Iphone to power my laptop each evening while away from home during the week. I have never come close to my 1 Gb limit on my iphone data package fro O2. Both of our Laptops have been professionally checked to ensure that there was no unauthorised file sharing, P to P or other malicious software such as Bit Torrent etc. hijacking our broadband. There is no possibility of a neighbour hijacking our wifi as the nearest neighbour is over 100 M away well outside wifi range.

Despite our relatively low family usage, we have been regularly in excess of our Onwave 10 Gb limit for most of the last 10 months meaning that we now have no effective broadband in the house. We have just returned from a two week holiday abroad where the broadband wifi modem was turned off at the mains and no one entered our house while away - to find that we were in excess of our 10 Gb limit when we reconnected on the night we returned home. All other potential draws (Wifi printer, Sky box, Phone etc were also all turned off at the mains while we were away, so how come our limit stayed in excess of 10 Gb while we were away for two weeks?

I have tried talking to Onwave but they decline to engage. Their online usage monitor is useless as it only shows how much you have used in the last month as a single figure. In our case this is just a graphic saying 100% usage, which of course is useless in trying to obtain a break down of usage by day of the week and hour of the day etc.

As Onwave have declined to entertain or investigate my honest and genuine complaint, I have now lodged a formal complaint about Onwave with ComReg. Onwave insist that they will seek heavy financial penalties if I attempt to walk away from our 24 month contract.

It's a nightmare!

We are no back to using WiFi hotspots from our iphones to provide internet access in our home.

My advice? Avoid Onwave.

Western Cruiser · 05-08-2012 3:26pm

Ger13 wrote: »

Hi Guys
I also have a package through 3 which Onwave installed. I can't get an answer from them on my usage or what kind of Time window I am in, So I have no Idea what I am using each month. Under the terms of the 3 contract and European and Irish law the NBS and so £ and so Onwave must give me 11Gb a month. I have installed Network monitors on my pc and I am not using anything like that. My Connection slows way down every now and then and I am disconnected also. I notice that Onwave are regulated by ComReg and TIF. I think it's time to make some noise above these clowns.....

Hi Ger,

Can you give me some info on the network monitor that you installed?

Kind regards,

Sponge Bob · 21-11-2012 9:46am

Onwave never delivered the 11GB cap ( 10 down and 1 up) specified by the department for the NBS. Can anyone getting the Digiweb Tooway confirm whether.

1. Digiweb are supplyying 11Gb or only 10Gb total in breach of NBS terms???
2. Whether Digiweb NBS Satellite customers can get their usage stats???

yuloni · 22-11-2012 12:02am

This post has been deleted.

RDL · 27-06-2013 11:58am

Our business used to be with them. They wanted 100 to take the dish down and 100 to put it back up when we moved property, about 200 feet. Be warned, when contract is up, if you do not return dish, modems, they will charge you about 350 before VAT. They kept misspelling (oops) our company name and address. It took 3 months to get the spelling fixed. The internet service was good only sometimes. The phone service had a delay on the line. And it was a total rip off. 120 euros a month for 50 gigs, versus 24 per month with Eircom fibre service, which is twice as fast. We did not have this option until recently. They are dropping their rates as they can no longer hold consumers hostage as the only service providers of high speed internet in particular areas. Avoid them at all cost. Amateurs.

mart1977 · 11-08-2013 8:39pm

Do Not Go Near Onwave

Incredibly expensive
Every hour if you exceed a certain amount of your download you are reduced to about 4kbps until the following hour

You can use your monthly allowance in a day by your computer updating itself or your smartphone etc

24 month contract. Massive fine when you realise you've made a mistake and want out

Delay on the phone line like your calling the moon instead of a local number.

Terrible support

A big ugly satellite dish on your house

My contract is done in January 2014. I'm going to try Three Ireland which seems to have good coverage in my area and I'm generally very happy with them

UltanMolloy · 26-02-2014 12:44pm

You were right to stay away from them... disaster of a "service" from onwave with speeds so slow i've to disconnect and tether to my phone to get a browser to load!
Tech support suggest to use it off peak... and that they're not responsible for the satellite service... !?!?

UltanMolloy · 26-02-2014 12:53pm

http://ratemyisp.ie/ratings/onwave-broadband/

tinodz · 27-02-2014 12:05am

Why in the lords name have you bumped so many Onwave threads?

Scotthayden · 16-03-2015 3:48pm

We use fastsat which are very good. Being in a rural part of Wexford this is the only choice for us but a good one. Satellite broadband is the only option for us and I think anyone that is rural will have this option. Just type in fastsat satellite broadband into google and you can get there details

Has anybody had any dealings with Onwave?

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