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HMV Vouchers Are GOOD again

2»

Comments

  • #52
    mad m
    Registered Users, Registered Users 2 Posts: 9,006 ✭✭✭mad m


    BeanFlicker wrote: »
    This is what I got, what a load of bull****


    Same here.....sickner.....only glad I handed it in person than lose another few quid registering it.


  • #53
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Got mine. Well done HMV. Sorted now. :)


  • #54
    Panda
    Registered Users, Registered Users 2 Posts: 2,621 ✭✭✭Panda


    Whoot, got mine, hopefully everyone else gets sorted soon.

    Unfortunately I'm going to have to spend mine in a Xtra-vision "Concession store" because they haven't opened a store in Galway again...

    Here's the link if you want it.

    Click on the "Store finder" button.


  • #55
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    Got the email, happy days everything is fine. Just to print the voucher now & use it :)


  • #56
    noodler
    Registered Users, Registered Users 2 Posts: 26,497 ✭✭✭✭noodler


    tampler wrote: »
    Got an email back. Not the news I was expecting however...



    Obviously, I did send it in, registered and all. :/
    email included a mailing address, is it worth sending in the mailing receipt I wonder?
    phonypony wrote: »
    Is the reply I got.
    I smell complete BS. They have the physical card and receipts for them in their hands.


    Got the same BS email saying they never recieved my card.

    I didn't send it via registered so thought that was it so surprised to hear so many of you got the same email despite sending via registered.

    Pretty pissed with them to be honest.


  • #57
    Newhand
    Registered Users Posts: 53 ✭✭Newhand


    Another person to be added to the list of people not getting anything from them.


  • #58
    Wheelsonthebus
    Registered Users, Registered Users 2 Posts: 237 ✭✭Wheelsonthebus


    I haven't received any email from them despite sending my gift card by registered post, I presume I'm not getting anything?


  • #59
    Myrddin
    Closed Accounts Posts: 33,733 ✭✭✭✭Myrddin


    Just redeemed mine after what seemed like some kind of till glitch. I was expecting the cashier to tell me the code had already been redeemed or something, thankfully not though


  • #60
    Wheelsonthebus
    Registered Users, Registered Users 2 Posts: 237 ✭✭Wheelsonthebus


    Correction to my previous post- I actually did receive mine.

    Email was in my junk folder.

    Feel sorry for people who didn't get theirs though, not being able to find it on the old system seems a fairly weak excuse.

    They could have told you that before you went to the effort of sending it by registered post.


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  • #61
    Burning Eclipse
    Registered Users, Registered Users 2 Posts: 2,943 ✭✭✭Burning Eclipse


    I got my email on Friday evening. Had €125 across 3 vouchers (2 x €50 and 1 x €25) and they redeemed them all. Spent the full amount on Saturday in store in Crescent (nice to see familiar faces behind the tills). I wasn't taking any chances, and they're only good for another 3-ish weeks anyway.

    Am sickened to hear about people not getting theirs redeemed. Am curious as to what could cause this? Was it possible to top-up HMV cards like others? Perhaps that is one cause? Whatever the case, HMV need to be more transparent I think.


  • #62
    des.deeney
    Registered Users Posts: 8 ✭des.deeney


    Got Mine, didn't register post either.......Bit of a PR mess this is turning out to be..


  • #63
    pow wow
    Closed Accounts Posts: 5,288 ✭✭✭pow wow


    Also got mine by email. I sent the card in ordinary post as it wasn't worth much anyway and I wasn't going to throw any more money at a bad situation.

    With registered post you can get an electronic signature of whoever signed for the item along with details of the date and time it was delivered. Has anyone who sent the card(s) via registered post and was told it was not received actually challenged HMV with proof it was delivered?


  • #64
    tampler
    Registered Users Posts: 77 ✭✭tampler


    pow wow wrote: »
    With registered post you can get an electronic of whoever signed for the item along with details of the date and time it was delivered. Has anyone who sent the card(s) via registered post and was told it was not received actually challenged HMV with proof it was delivered?

    Sent a letter today containing:
    • The vouchers Proof of Purchase
    • An Post Mail receipt
    • Delivery Bill with a signature of receipt
    • And an An Post confirmation of delivery screenshot from their tracking site

    Will post back if I hear anything...


  • #65
    littleteapot
    Registered Users, Registered Users 2 Posts: 258 ✭✭littleteapot


    I got the same rejection email as some of you here a few of days ago. I decided to recheck the numbers I had submitted and I discovered a typo in one of them. On Sunday, I emailed the info@hmv.ie address given, to give them the correct numbers in the hopes that they'd check again. Yesterday, I got a voucher for the full €92 on my cards.
    However, I don't understand why they rejected both of the cards I sent to them, when there was only a typo in one number. I had also sent the original cards to them by registered post so I don't get why they couldn't check them from the physical cards. Something seems wrong there. Luckily, I had taken a photocopy of both of my physical cards so I still had the numbers to hand.

    Anyway, I'd suggest to all of you who got rejected to recheck your numbers. It might work for you like it worked for me


  • #66
    Newhand
    Registered Users Posts: 53 ✭✭Newhand


    Sadly my numbers were correct but I have sent off a mail to them with a photo of the actual card anyway and requesting more information.

    Doubt I will hear anything back but ah well.


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  • #67
    mad m
    Registered Users, Registered Users 2 Posts: 9,006 ✭✭✭mad m


    Newhand wrote: »
    Sadly my numbers were correct but I have sent off a mail to them with a photo of the actual card anyway and requesting more information.

    Doubt I will hear anything back but ah well.

    Don't lose heart, I hadn't anything what you had to back up my claim. I emailed them and asked to double check. Got my voucher in email today...:)

    @littleteapot

    If it wasn't for your post I wouldn't of emailed them, many thanks....


  • #68
    Newhand
    Registered Users Posts: 53 ✭✭Newhand


    Mad I didn't give up all hope and was surprised to find them mailing me back. After a number of mails back and forth I now have my voucher code.

    I am now unsure how to feel about HMV as a brand :P


  • #69
    littleteapot
    Registered Users, Registered Users 2 Posts: 258 ✭✭littleteapot


    I wonder how many people just gave up after their rejection? It sounds like they were just chancing their arm with a lot of people because they expect so few to follow up on it. I'm really glad I did!


  • #70
    Ape Lincoln
    Closed Accounts Posts: 1,860 ✭✭✭Ape Lincoln


    Thank you for submitting your gift card details.

    Your card submission was:
    xxxxxxxxxxxxxxxxxxxxxxxxx

    You have successfully submitted and we have received in the post
    1
    card(s) which have come to a total value of
    €xxxx

    Please use the following code(s) in any HMV or HMV concession stores only (HMV stores within Xtra-vision stores). Click here for all locations.
    You must use the code below in a single transaction, please note that no change can be given if the code is not used for its full value. Please print to use in store.


    This code must be used before the 15th of November 2013

    Your HMV Team

    That's the accepted email you should get. The link to 'concession' stores threw me at first. Has anyone just jotted down the code and used that? I don't have access to a printer atm and there's nothing special in the email besides the codes ie. there's no barcode.


  • #71
    Newhand
    Registered Users Posts: 53 ✭✭Newhand


    Ape Lincoln wrote: »
    That's the accepted email you should get. The link to 'concession' stores threw me at first. Has anyone just jotted down the code and used that? I don't have access to a printer atm and there's nothing special in the email besides the codes ie. there's no barcode.

    I didn't just right it down but I copied out the text into put it into a more printer friendly manner. That all black background would have been costly.

    They accepted it no problem then.


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