Risco Cloud

Evolution1 · 23-08-2014 5:45pm #1

Can anyone shed some light as to why the risco cloud has suddenly ceased sending me notifications? I can arm/disarm ect through the app but no more notifications of alarm events or photos.

fred funk }{ · 23-08-2014 6:56pm

Did you disable notifications on the app settings?

Evolution1 · 23-08-2014 8:42pm

Changed nothing. Gone on both ipad and galaxy. Can only request images which take 3-5 mins to show in the log and can arm via app.

fred funk }{ · 23-08-2014 8:49pm

Strange. Maybe there's a problem with their servers at the moment.

Evolution1 · 23-08-2014 9:04pm

Servers appear to be up. Had someone check their panel. Im now getting " the panel is not connected". Using a meteor data sim. Credit is all good

fred funk }{ · 23-08-2014 10:21pm

How are you connecting to your panel?

Evolution1 · 24-08-2014 12:35pm

Gprs via risco app

Evolution1 · 25-08-2014 10:46am

Came back on its own today.

kub · 25-08-2014 12:31pm

Evolution1 wrote: »

Came back on its own today.

Sur it's almost September, holiday time is up.

Evolution1 · 25-08-2014 1:50pm

Hahahaha

Evolution1 · 27-08-2014 9:39pm

Gone again. Any ideas? Gsm signal is showing 5/5. Yet i cant connect to the panel via app. Yup there is credit.

fred funk }{ · 27-08-2014 9:43pm

Are you connected to the panel the LAN card or how are you connecting?

Evolution1 · 27-08-2014 9:45pm

Im using the plug on gsm/gprs card. Keeps coming and going as it pleases

fred funk }{ · 27-08-2014 9:50pm

Was it working fine or has it been like that since installation?

It does sound like a signal issue though.

Evolution1 · 27-08-2014 9:56pm

Working perfect up until a week ago. Now im getting notifications half an hour later or not at all . Gsm signal is 5/5. Moved the panel around.

Evolution1 · 27-08-2014 10:14pm

Came back there now . All working again. But the alarm went off earlier today (dog) and i got no notifications and it went off just there ( dog up on table). (Cameras are deadly)
and everything has come back. Why isnt it consistant ?

fred funk }{ · 27-08-2014 10:18pm

Sounds like a problem with the plug-on, either a signal issue or a faulty unit. I'd get a replacement and try that first. Could also be a sim issue.

Evolution1 · 27-08-2014 10:23pm

For the time being. Do you know where the setting is that has the unit poll with riscos servers? I havent been notified once by the risco cloud that theres been a break down in comms with the panel. Ive only found out while trying to log in or after events.

fred funk }{ · 27-08-2014 10:39pm

Sorry, no I dont. I'm not that familiar with them to be honest.

Evolution1 · 27-08-2014 10:45pm

fred funk }{ wrote: »

Sorry, no I dont. I'm not that familiar with them to be honest.

no worries. Cheers for the help

Evolution1 · 27-08-2014 11:36pm

http://www.thesecurityinstaller.co.uk/community/topic/35444-risco-agility-3/page-8

well thats a bummer...

fred funk }{ · 28-08-2014 8:22am

Seems there's some lads who are having some grief and some that aren't, like most stuff I guess.

Their servers were down four times over a six month period, not ideal but not that bad.

Evolution1 · 28-08-2014 12:38pm

Hope it gets sorted. Il try the lan card and see if i get better comms

altor · 28-08-2014 10:21pm

Evolution1 wrote: »

Servers appear to be up. Had someone check their panel. Im now getting " the panel is not connected". Using a meteor data sim. Credit is all good

Heard there was an issue over the weekend alright. Very surprised they have no back up that kicks in if a problem occurs.

Evolution1 · 29-08-2014 12:06am

altor wrote: »

Heard there was an issue over the weekend alright. Very surprised they have no back up that kicks in if a problem occurs.

I thought cloud based systems ment the other servers handle comms should one server go down.

altor · 29-08-2014 12:14am

Evolution1 wrote: »

I thought cloud based systems ment the other servers handle comms should one server go down.

They should but since your not paying for it you cant complain.
The main issue with it going off line is you dont know about it being off.
No really a great way of monitoring your system.

Evolution1 · 29-08-2014 12:45am

altor wrote: »

They should but since your not paying for it you cant complain.
The main issue with it going off line is you dont know about it being off.
No really a great way of monitoring your system.

Shhhhhssssss

my system is great.
Yeah not being notified of a comms failure is annoying alright. But im looking for options in the menus that will alert me of a comms fault.

altor · 29-08-2014 12:59am

Evolution1 wrote: »

Shhhhhssssss my system is great.
Yeah not being notified of a comms failure is annoying alright. But im looking for options in the menus that will alert me of a comms fault.

Your system itself should give an indication of the fault in a communication path.
The cloud should send you an indication if the service is down at your end but unfortunately it wont.
Risco should have an email to inform end users at lease if its down at there end but dont.
Its not really a great form of monitoring of your alarm if you dont know if its working or not in my opinion.

Risco Cloud

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