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ps3 repair turnaround time

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  • 13-12-2008 7:17pm
    #1
    pontovic
    Closed Accounts Posts: 658 ✭✭✭


    Hi

    My PS3 decided to brick itself during an update so Sony sent somebody around 2 days ago (11th Dec) to collect it. I'm wondering how long will it take before I get it back ?

    Thanks
    Tagged:


«1

Comments

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    #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    I had mine back in two working days.


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    #3
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,832 Mod ✭✭✭✭whiterebel


    Mine was collected on a Tueday, replacement delivered on Friday.


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    #4
    floydmoon1
    Registered Users Posts: 772 ✭✭✭floydmoon1


    were all your machines less than a year old.
    Mine only out of warranty and it has died


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    #5
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,832 Mod ✭✭✭✭whiterebel


    floydmoon1 wrote: »
    were all your machines less than a year old.
    Mine only out of warranty and it has died

    No mine was 13 months old. Ring Sony - Look for the "Bluray of death" thread, and it gives contact numbers etc.


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    #6
    pontovic
    Closed Accounts Posts: 658 ✭✭✭pontovic


    Thanks guys. That's not too bad then.


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    #7
    floydmoon1
    Registered Users Posts: 772 ✭✭✭floydmoon1


    I rang them yesterday and they told me to return it to the store.
    He said it would be chargeable if I sent it to them.

    My issue is when I turn it on the fan goes really noisey for about 10 seconds and turns itself off.

    The thing is it has plenty ventilation for air flow around it.


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    #8
    pontovic
    Closed Accounts Posts: 658 ✭✭✭pontovic


    Just to answer that question, I got a PS3 back today just now. I called them a week ago (Dec 9th 2008), they sent somebody around to collect it (Dec 11th) and I got it back today (Dec 16th).

    All in all good service. I even got another controller in the box!


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    #9
    Blocman
    Closed Accounts Posts: 8 ✭Blocman


    My PS3 got the yellow light of death or whatever. I live in Cavan. Will Sony take my PS3 even if its warranty has expired. And by expired I mean waaaay expired


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    #10
    Oat23
    Registered Users Posts: 15,171 ✭✭✭✭Oat23


    Blocman wrote: »
    My PS3 got the yellow light of death or whatever. I live in Cavan. Will Sony take my PS3 even if its warranty has expired. And by expired I mean waaaay expired

    Is it a launch model 60GB?

    If yes, you might get it replaced for free if you're nice on the phone;)

    My 60GB launch model bought on release day broke down out of warranty and they replaced it for free, i just had to pay postage.


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    #11
    Blocman
    Closed Accounts Posts: 8 ✭Blocman


    Well im not entirely sure cos i got it as a present. My guess would be that it was a launch model. Its 60GB. Would the fact that it was purchased in the U.S make a difference ?


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    #12
    Oat23
    Registered Users Posts: 15,171 ✭✭✭✭Oat23


    I'd say so, it makes it region 1 and can't play Europe dvd's.

    So Sony can't fix it and send it out to another customer in Europe.


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    #13
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Blocman wrote: »
    Would the fact that it was purchased in the U.S make a difference ?

    They probably won't want anything to do with it I'm afraid, but ring them up anyway.


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    #14
    bongotime
    Closed Accounts Posts: 89 ✭✭bongotime


    are you guys serious a couple of days and you get it back really ?


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    #15
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    bongotime wrote: »
    are you guys serious a couple of days and you get it back really ?

    Yes. You send your faulty PS3 to a depot in Dublin and they send you one back. It doesn't take long at all.


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    #16
    zyggy32
    Closed Accounts Posts: 21 ✭zyggy32


    I hate to be Joining this Thread, I got the YLOD with my Tigerwoods10 stuck inside will let you know how I get on:eek:


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    #17
    Flecktarn
    Registered Users Posts: 1,916 ✭✭✭Flecktarn


    zyggy32 wrote: »
    I hate to be Joining this Thread, I got the YLOD with my Tigerwoods10 stuck inside will let you know how I get on:eek:

    Try your best to turn it on and hit eject immediately. If doesn't work I'm afraid its stuck in it.
    Oatesy23 wrote: »
    Is it a launch model 60GB?

    If yes, you might get it replaced for free if you're nice on the phone;)

    My 60GB launch model bought on release day broke down out of warranty and they replaced it for free, i just had to pay postage.

    I found this very surprising, they didn't offer me anything like this and have mine a long time and its 60GB


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    #18
    ongarite
    Registered Users Posts: 8,201 ✭✭✭ongarite


    My bloody 60GB unit is after dying now!!!

    I rang Sony and looked into getting it repaired but they told me they don't do repairs, only replacements. Is this true?

    If I send in my 60GB unit, will I get a 60GB replacement back or a newer non-PS2 compatible version back?


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    #19
    zyggy32
    Closed Accounts Posts: 21 ✭zyggy32


    Went to Game where I bought it... THey more or less told me to [EMAIL="f@ck"]F**K[/EMAIL] off ..... Rang Sony I told them that my Ps3 was not booting up and the disc was stuck,they said it will cost 160 EUR for repairs.

    Do they just replace it or repair it........It's b***lix as most TV's last 10 years or more and are cheaper than the 60 Gig... Does anyone know anything about this EU Law of warranty under 2 years?????


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    #20
    Flecktarn
    Registered Users Posts: 1,916 ✭✭✭Flecktarn


    ongarite wrote: »
    My bloody 60GB unit is after dying now!!!

    I rang Sony and looked into getting it repaired but they told me they don't do repairs, only replacements. Is this true?

    If I send in my 60GB unit, will I get a 60GB replacement back or a newer non-PS2 compatible version back?

    Same here ongarite, you'll more than likely get a 80GB version that cant run PS2 discs. Happened to me on Saturday night.

    What did Sony say to you?


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    #21
    Flecktarn
    Registered Users Posts: 1,916 ✭✭✭Flecktarn


    zyggy32 wrote: »
    Wnt to Gamew where I bought it... THey more or less told me to [EMAIL="f@ck"]F**K[/EMAIL] off ..... Rang Sony I told them that my Ps3 was not booting up and the disc was stuck,they said it will cost 160 EUR for repairs.

    Do they just replace it or repair it........It's b***lix as most TV's last 10 years or more and are cheaper than the 60 Gig... Does anyone know anything about this EU Law of warranty under 2 years?????

    They replace it using the place you bought it from.

    I rang Sony and they said it would be €168 for a replacement. I then mentioned to Gamestop the Eu law thing and he said you are entitled to replacement, repair or refund.

    But its the person who offers this (Gamestop) has to choose whats the best course of action for the consumer and guess what they pick he €168 replacement.


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    #22
    zyggy32
    Closed Accounts Posts: 21 ✭zyggy32


    Do you get a completely new Console then or a refurbished one??? I know that it wont be a 60 Gig as my one is really b'llixed the Drive is not working... Managed to get the Tiger Woods disc out of the Blue Ray player at least that something was out of warranty anyway ....:p:p:p:D:D:D:D


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    #23
    Flecktarn
    Registered Users Posts: 1,916 ✭✭✭Flecktarn


    zyggy32 wrote: »
    Do you get a completely new Console then or a refurbished one??? I know that it wont be a 60 Gig as my one is really b'llixed the Drive is not working... Managed to get the Tiger Woods disc out of the Blue Ray player at least that something was out of warranty anyway ....:p:p:p:D:D:D:D

    You get a new one I think,but if you don't have warranty it'll cost ya €160


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    #24
    zyggy32
    Closed Accounts Posts: 21 ✭zyggy32


    Flecktarn wrote: »
    You get a new one I think,but if you don't have warranty it'll cost ya €160

    At least that is something... It is out of waranty unfortunately but as important as a left leg LOL unfortunately I am out of work too..... Such is
    life

    Thanks for your help


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    #25
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    zyggy32 wrote: »
    Do you get a completely new Console then or a refurbished one??? I know that it wont be a 60 Gig as my one is really b'llixed the Drive is not working... Managed to get the Tiger Woods disc out of the Blue Ray player at least that something was out of warranty anyway ....:p:p:p:D:D:D:D

    I got a refurbished 60gb model, I was lucky though as there were still some in circulation when my one died.


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    #26
    zyggy32
    Closed Accounts Posts: 21 ✭zyggy32


    Deleted User wrote: »
    I got a refurbished 60gb model, I was lucky though as there were still some in circulation when my one died.

    How long has that lasted for you ..... I am a bit wary of the Refurbished ones... Could break quicker however I haven't any option lol


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    #27
    byte
    Moderators, Regional North West Moderators Posts: 19,096 Mod ✭✭✭✭byte
    byte


    zyggy32 wrote: »
    How long has that lasted for you ..... I am a bit wary of the Refurbished ones... Could break quicker however I haven't any option lol
    Or, on the flipside, the faulty component might be replaced with a superior one?


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    #28
    zyggy32
    Closed Accounts Posts: 21 ✭zyggy32


    byte wrote: »
    Or, on the flipside, the faulty component might be replaced with a superior one?

    Very true, I just think that something like this should last as long as a TV for example..... Especially when they are so expensive in the first place. I bought for arounsd EUR 600 at the time,

    A bit of advice I think I know how mine broke.... Typically they say a PS3 should be standing on its side. I had mine flat on its base. Decided to move it the other day to on its side whilst it was quite warm..... Reckon the solder slid then :eek::eek::eek::eek:


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    #29
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    zyggy32 wrote: »
    How long has that lasted for you ..... I am a bit wary of the Refurbished ones... Could break quicker however I haven't any option lol

    The refurbished one is still going strong. I've had it longer than the original one.


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    #30
    zyggy32
    Closed Accounts Posts: 21 ✭zyggy32


    Good to hear ... I miss Warhawk and Tiger Woods 10


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    #31
    Frank3142
    Closed Accounts Posts: 268 ✭✭Frank3142


    did any of ye have to ring sony to confirm the adress you want your replacement delivered to? i sent mine off on wednsday


This discussion has been closed.
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