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GRO owe ME money !

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  • 30-07-2014 7:17pm
    #1
    jos28
    Registered Users Posts: 7,189 ✭✭✭


    I was ordering a research copy from GRO through the post which costs €4. Now I know we are not supposed to send cash in the post but howandever I stuck a fiver in the envelope and sent it off.
    Got the cert last week and then today I got a 2 page letter with prepaid return envelope from the nice people in Roscommon telling me that they owed me a refund of €1 !!
    Apparently I have to fill in a form with all my details, send it back and they will organise a refund by EFT. Bureaucracy gone mad - think I'll tell them to stick the €1 in the poor box ;)


    PS Got the cert and was working away on the details only to discover the same cert in my 'unwanted' file. I had ruled it out about 3 years ago :rolleyes:


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    #2
    Jellybaby1
    Closed Accounts Posts: 7,108 ✭✭✭Jellybaby1


    jos28 wrote: »
    ....PS Got the cert and was working away on the details only to discover the same cert in my 'unwanted' file. I had ruled it out about 3 years ago :rolleyes:

    Don't worry, it happens to us all at some stage, but it is quite frustrating. I now keep a list of documents I want to get. Then when I get them I just apply a 'strikethrough' and leave it there so I (hopefully) can check what I already have. I just have to remember to check that list before I order another cert. So far its working.


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    #3
    CassieManson
    Registered Users Posts: 695 ✭✭✭CassieManson


    jos28 wrote: »
    I was ordering a research copy from GRO through the post which costs €4. Now I know we are not supposed to send cash in the post but howandever I stuck a fiver in the envelope and sent it off.
    Got the cert last week and then today I got a 2 page letter with prepaid return envelope from the nice people in Roscommon telling me that they owed me a refund of €1 !!
    Apparently I have to fill in a form with all my details, send it back and they will organise a refund by EFT. Bureaucracy gone mad - think I'll tell them to stick the €1 in the poor box ;)


    PS Got the cert and was working away on the details only to discover the same cert in my 'unwanted' file. I had ruled it out about 3 years ago :rolleyes:

    That happened to me before when I sent a cheque requesting multiple certs. They were unable to find one of the certs so I got an email asking me to fill in the form requesting a refund. I just asked them to use the payment as credit against future requests and there was no problem with that.

    It does seem like a lot of bureaucracy for such a small ammount of money, but I suppose they have to do it.


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