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Eircom Phonewatch disconnected alarm

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  • 29-05-2015 10:31pm
    #1
    Anagog
    Registered Users Posts: 3 ✭


    Need some help please.
    Discontinued my Phonewatch subscription some time ago. Now my alarm system constantly tries to contact Phonewatch. When I press Status it says "Phone Failure Trouble". I have also terminated my Eircom landline, so not only can it not contact Phonewatch it also cannot get a line out. Happening every few days now and beginning to get very irritating. Can anyone advise how to stop it trying to contact Phonewatch? Manual is no help.
    Tagged:


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    #2
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Anagog wrote: »
    Need some help please.
    Discontinued my Phonewatch subscription some time ago. Now my alarm system constantly tries to contact Phonewatch. When I press Status it says "Phone Failure Trouble". I have also terminated my Eircom landline, so not only can it not contact Phonewatch it also cannot get a line out. Happening every few days now and beginning to get very irritating. Can anyone advise how to stop it trying to contact Phonewatch? Manual is no help.

    The system is trying to dial out and also does a line test.
    Do you know what system you have installed?

    www.altor.ie



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    #3
    Anagog
    Registered Users Posts: 3 ✭Anagog


    The manual says International Concord. Is that what you need?
    It's an old system.


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    #4
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Do you have any paperwork on the system showing your account number etc.?


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    #5
    Anagog
    Registered Users Posts: 3 ✭Anagog


    I do yes. Just a receipt from the last visit by a technician before I terminated Phonewatch. But it has the account number on it.


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    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Sending you a PM.


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    #7
    Ziggie999
    Registered Users Posts: 2 ✭Ziggie999


    I have a similar problem. Usually get rid of it by resetting and turning alarm on and off. That's not working this time, continues alarming.

    When I originally discontinued Monitoring I asked them to kill the phone connection in the box but they were not interested.

    Any ideas?


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    #8
    altor
    Registered Users Posts: 11,643 ✭✭✭✭altor


    Ziggie999 wrote: »
    I have a similar problem. Usually get rid of it by resetting and turning alarm on and off. That's not working this time, continues alarming.

    When I originally discontinued Monitoring I asked them to kill the phone connection in the box but they were not interested.

    Any ideas?

    You would need to contact phonewatch and request your engineer code.
    With this you can delete the numbers the system dials out on.

    www.altor.ie



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    #9
    Ziggie999
    Registered Users Posts: 2 ✭Ziggie999


    Thx. Had tried that before, after I cancelled monitoring, and met a brick wall. Tried again today and was assisted by a nice guy. problem gone away.


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