Sky Broadband Speed Issue

airuser · 15-04-2014 12:51pm

At this time with all the equipment thesis companies have that it takes a min of 3 weeks to change over.

Sky did it for me on the day they said and within the time stated.

If it takes so long. How come no one has been on various forum to say so.

Wonder they one get a person reading off the wrong script.

Have you tried the on line chat line ?

If one does change and loses the Internet for a number of weeks. What can one do?

In all this time ons switching from one provider to an other has not improved in all this time.

airuser · 15-04-2014 12:56pm

Looked at VF website. Saying that it takes 10days to set up phone service and up to 15 days for BB.

But one would have to check if one would lose service.

If one did what recourse would one have.

circular flexing · 15-04-2014 1:34pm

I switched from Sky to Eircom recently. It took Eircom a couple of weeks to come and install the modem, but they didn't do the actual switchover until the install had happened, so I still had broadband from Sky until the switchover happened.

AlanS181824 · 15-04-2014 1:42pm

circular flexing wrote: »

I switched from Sky to Eircom recently. It took Eircom a couple of weeks to come and install the modem, but they didn't do the actual switchover until the install had happened, so I still had broadband from Sky until the switchover happened.

Did you incur any fees from Sky? Did you give Sky any notice or just let Vodafone do everything?

circular flexing · 15-04-2014 1:45pm

AlanS181824 wrote: »

Did you incur any fees from Sky? Did you give Sky any notice or just let Vodafone do everything?

Gave Sky no notice. I was paying them for broadband up until the switchover date and then I started paying Eircom.

AlanS181824 · 15-04-2014 2:17pm

Just rang there now, was talking to a lovely woman called Kirsty. It's ordered now! I'm delighted

AlanS181824 · 15-04-2014 2:53pm

airuser wrote: »

Looked at VF website. Saying that it takes 10days to set up phone service and up to 15 days for BB.

But one would have to check if one would lose service.

If one did what recourse would one have.

Yup that's what the woman told me on the phone. She said that it "should" be much quicker and it usually is.

Sup08 · 16-04-2014 12:00am

AlanS181824 wrote: »

Yup that's what the woman told me on the phone. She said that it "should" be much quicker and it usually is.

I ordered last Saturday week and I am already up and running with Vodafone.

Speed test 38 down, 15 up and ping 8ms.

Can go wrong..

Don't know if I'll be charged with sky again but I was out of contract since feb, but the guy wanted 31 days notice. LOL

AlanS181824 · 16-04-2014 12:54am

Sup08 wrote: »

I ordered last Saturday week and I am already up and running with Vodafone.

Speed test 38 down, 15 up and ping 8ms.

Can go wrong..

Don't know if I'll be charged with sky again but I was out of contract since feb, but the guy wanted 31 days notice. LOL

I rang up around a month ago and just asked about how I would go about cancelling and the guy gave me the UAN, didn't even try and make me stay. So I wonder does that count as notice?

As long as I get up and running after the 18th I should be grand.

Does anyone remember the number you can ring where it tells you what landline provider you have? 91 something or something? I can't remember :P

AlanS181824 · 16-04-2014 3:10am

I woke up a few minutes ago to find I've no internet... Not getting an IP on the Sky Hub and the self heal isn't fixing anything.

I'm going to plug in my old Vodafone router and see what it does.

AlanS181824 · 16-04-2014 3:47am

Yeah I've been cut off from Sky. This is unusual because I was told my switch over would be seamless. Here's what it says on the Sky website.

"You have removed Sky Talk from your subscription

You may see some credits on your next bill for products you have removed. This is because we collect some subscription payments in advance, so when you cancel a product, we refund you the advance payments pro rata.

Product changes
14 Apr: removed Call Answering
14 Apr: removed Call Waiting
14 Apr: removed Caller Display
14 Apr: removed Sky Talk
14 Apr: removed Sky Talk Freetime
14 Apr: removed Three Way Calling
14 Apr: removed Variable Call Forwarding
14 Apr: removed Withhold Number
15 Apr: added Supplement for not having Sky Talk
This bill was generated before you made changes to your account; the effect of these changes will be shown on your next bill."

AlanS181824 · 16-04-2014 3:57am

I'm so sorry for all the spam. Perhaps a mod can edit all my posts into the one or I can do it myself later on.

Eventually the Globe on the Vodafone router turned solid and it gave me a VODAFONE IP ADDRESS!

This is only a few hours after I rang to switch over.

So now I have internet from Vodafone and it's syncing at the exact same speeds my Sky Hub was syncing at.

Can anyone help me as to what is going on?

I haven't a clue!

OneEightSeven · 16-04-2014 4:16am

That happened to me but my internet wasn't cut off the same night I rang. Expect early termination charges from Sky. Mine were €30.

AlanS181824 · 16-04-2014 4:20am

OneEightSeven wrote: »

That happened to me but my internet wasn't cut off the same night I rang. Expect early termination charges from Sky. Mine were €30.

Vodafone told me that it would take up to 10 days for the landline to transfer over and assured me that it would be well passed the 18th by the time it switches. I surely didn't expect less than a day and it's switched! I didn't know the VDSL would fall back onto the ADSL. Surely the fee Sky would charge for 2 days before the contract is over wouldn't be too much? I really should sleep instead of worrying about the silly internet connection!

OneEightSeven · 16-04-2014 4:24am

AlanS181824 wrote: »

Vodafone told me that it would take up to 10 days for the landline to transfer over and assured me that it would be well passed the 18th by the time it switches. I surely didn't expect less than a day and it's switched! I didn't know the VDSL would fall back onto the ADSL. Surely the fee Sky would charge for 2 days before the contract is over wouldn't be too much? I really should sleep instead of worrying about the silly internet connection!

Did you tell them about your contract? I told you to wait the day after your contact ends because of what happened to me. Vodafone clearly don't fúck around when adding customers to their service. We'll know better next time.

AlanS181824 · 16-04-2014 4:31am

OneEightSeven wrote: »

Did you tell them about your contract? I told you to wait the day after your contact ends because of what happened to me. Vodafone clearly don't fúck around when adding customers to their service. We'll know better next time.

We surely will!

Alright this is just weird... I connected the Sky Hub back in for whatever and I got a Sky IP address! So I have Vodafone and Sky on the one line... Did this by any chance happen to you too? Very strange.

OneEightSeven · 16-04-2014 4:35am

AlanS181824 wrote: »

We surely will!

Alright this is just weird... I connected the Sky Hub back in for whatever and I got a Sky IP address! So I have Vodafone and Sky on the one line... Did this by any chance happen to you too? Very strange.

It did. I could use both Sky and Vodafone.

Same thing happened when I switched from Eircom to Sky in February 2013, except the transfer to Sky took a bit longer.

AlanS181824 · 16-04-2014 4:42am

OneEightSeven wrote: »

It did. I could use both Sky and Vodafone.

Same thing happened when I switched from Eircom to Sky in February 2013, except the transfer to Sky took a bit longer.

Which one should I use do ye reckon? I might just keep using the Sky until I get my new Vodafone Modem and an install date. It's the same speeds so it doesn't really matter tbh.

OneEightSeven · 16-04-2014 5:06am

AlanS181824 wrote: »

Which one should I use do ye reckon? I might just keep using the Sky until I get my new Vodafone Modem and an install date. It's the same speeds so it doesn't really matter tbh.

Go with the one with the best Pingtest result: http://www.pingtest.net/

AlanS181824 · 16-04-2014 5:44am

OneEightSeven wrote: »

Go with the one with the best Pingtest result: http://www.pingtest.net/

Thanks for that, I might just do that.

Nonoperational · 16-04-2014 8:38am

That happens. When the switch over is going through you are authenticated with both providers for a while. As it is still the same line in the exchange it's not that strange.

The VDSL doesn't fall back to ADSL, it's just that until the VDSL is spliced onto your line at the cabinet, you cannot have it. Needs a physical connection.

AlanS181824 · 16-04-2014 8:46am

Nonoperational wrote: »

That happens. When the switch over is going through you are authenticated with both providers for a while. As it is still the same line in the exchange it's not that strange.

The VDSL doesn't fall back to ADSL, it's just that until the VDSL is spliced onto your line at the cabinet, you cannot have it. Needs a physical connection.

Thanks, I think I'm understanding it now....
I'll probably post a speed test to the speed test forum just to see which connection is faster

They're both syncing at the exact same speeds, same server and both on Ethernet.
I'll post later on.

Sup08 · 16-04-2014 11:13am

Well there is my test a few minutes ago. Looked at the settings and I'm set at 40Mbps and 16Mbps so i'm pretty much hitting top speed.
Must ring them and make sure they up me to the 50 as per offer and see what they say..LOL

Nonoperational · 16-04-2014 11:16am

AlanS181824 wrote: »

Thanks, I think I'm understanding it now....
I'll probably post a speed test to the speed test forum just to see which connection is faster
They're both syncing at the exact same speeds, same server and both on Ethernet.
I'll post later on.

Depending on the exchange it could be Eircom handling the whole thing for both providers so it may be identical. You will hopefully have an install date for the fibre soon. I'm sure you'll be happy with it!

Nonoperational · 16-04-2014 11:17am

Sup08 wrote: »

Well there is my test a few minutes ago. Looked at the settings and I'm set at 40Mbps and 16Mbps so i'm pretty much hitting top speed.
Must ring them and make sure they up me to the 50 as per offer and see what they say..LOL

What are your stats? SNR margin mainly...

AlanS181824 · 16-04-2014 12:26pm

Sup08 wrote: »

Well there is my test a few minutes ago. Looked at the settings and I'm set at 40Mbps and 16Mbps so i'm pretty much hitting top speed.
Must ring them and make sure they up me to the 50 as per offer and see what they say..LOL

Those are very nice speeds! How far are you from the cabinet do you know?

AlanS181824 · 16-04-2014 12:29pm

Nonoperational wrote: »

Depending on the exchange it could be Eircom handling the whole thing for both providers so it may be identical. You will hopefully have an install date for the fibre soon. I'm sure you'll be happy with it!

My exchange has LLU, I hope to get the modem soon followed by the install date. Hopefully it won't take too long.

airuser · 16-04-2014 5:16pm

AlanS181824 wrote: »

Just rang there now, was talking to a lovely woman called Kirsty. It's ordered now! I'm delighted

Delighted to hear that you got a more positive reply this time.

Airuser

airuser · 16-04-2014 5:25pm

Alans181824,

Re your loss of Internet in the early hours this morning. About 0.400 hours this morning had no internet. Rebooted and all ok.
Did notice when I moved from VF to SKY had both for a day or so.
At that time I had both modems.

degsie · 16-04-2014 10:54pm

AlanS181824 wrote: »

My exchange has LLU, I hope to get the modem soon followed by the install date. Hopefully it won't take too long.

So, how long before we see a new thread titled 'Vodafone Broadband Speed Issue'

airuser · 16-04-2014 10:58pm

degsie wrote: »

So, how long before we see a new thread titled 'Vodafone Broadband Speed Issue'

Good on ye!!!

AlanS181824 · 18-04-2014 5:36pm

degsie wrote: »

So, how long before we see a new thread titled 'Vodafone Broadband Speed Issue'

Fingers crossed there won't be and I'll be sure to post a speed test once everything is setup.

I wonder how long it'll take for the Modem to arrive...

airuser · 18-04-2014 6:57pm

AlanS181824 wrote: »

Fingers crossed there won't be and I'll be sure to post a speed test once everything is setup.

I wonder how long it'll take for the Modem to arrive...

Usually about a week.

Did they give you an activation day? Then a day or so before that.

Do you have to have a new faceplate to be installed to cope withe Fibre?

The latter is where any delay may happen.

One of my neighbour's has VF installed and up and running within 10days.

So wish you all the best with VF

Airuser

Ps let us know all the gory details.

AlanS181824 · 18-04-2014 8:09pm

airuser wrote: »

Usually about a week.

Did they give you an activation day? Then a day or so before that.

Do you have to have a new faceplate to be installed to cope withe Fibre?

The latter is where any delay may happen.

One of my neighbour's has VF installed and up and running within 10days.

So wish you all the best with VF

Airuser

Ps let us know all the gory details.

I haven't received anything from Vodafone yet. But given today is a bank holiday I didn't expect to either.

Hope to have everything set up soon.

I'll definitely let everyone know how it goes.

Regards.

airuser · 18-04-2014 8:11pm

AlanS181824 wrote: »

I haven't received anything from Vodafone yet. But given today is a bank holiday I didn't expect to either.

Hope to have everything set up soon.

I'll definitely let everyone know how it goes.

Regards.

10 working days. I should have said.

AlanS181824 · 18-04-2014 8:15pm

airuser wrote: »

10 working days. I should have said.

Ah I see, thanks Airuser

AlanS181824 · 19-04-2014 9:05pm

I was given an install date today, next Friday 25th, which is actually my birthday!

Should be a great present

Hope to get the Modem on Tuesday now.

airuser · 19-04-2014 9:27pm

AlanS181824 wrote: »

I was given an install date today, next Friday 25th, which is actually my birthday!

Should be a great present

Hope to get the Modem on Tuesday now.

Many congrats for the 25th. Hope all goes well

Airuser

AlanS181824 · 19-04-2014 9:48pm

airuser wrote: »

Many congrats for the 25th. Hope all goes well

Airuser

From looking on their website they have my address wrong, a big chuck is missing. Maybe that's why I haven't received my modem yet!

Also, one of my neighbours is actually an Eircom Engineer so I wonder if I'll get him on the install date!

airuser · 19-04-2014 10:46pm

AlanS181824 wrote: »

From looking on their website they have my address wrong, a big chuck is missing. Maybe that's why I haven't received my modem yet!

Also, one of my neighbours is actually an Eircom Engineer so I wonder if I'll get him on the install date!

Alan181824
Keeping my figures crossed for you. From what they(VF) have would the modem get to you. An Post do wonders. I have had post come to me with just my surname and Douglas. Got it.

About the install try him. All he can say is "no".

AlanS181824 · 19-04-2014 11:14pm

airuser wrote: »

Alan181824
Keeping my figures crossed for you. From what they(VF) have would the modem get to you. An Post do wonders. I have had post come to me with just my surname and Douglas. Got it.

About the install try him. All he can say is "no".

That's reassuring. Yeah An Post are pretty reliable in fairness to them. I think I'll wait until Tuesday and see if anything comes. If not I may just ring up and request a replacement.

Sup08 · 20-04-2014 5:09pm

Hi All,
Just on Sky charges after cancelling, here is what it says on my bill.

skyscreen.PNG

Nonoperational · 20-04-2014 5:38pm

AlanS181824 wrote: »

I was given an install date today, next Friday 25th, which is actually my birthday!

Should be a great present

Hope to get the Modem on Tuesday now.

I don't think I've ever seen somebody as excited about a VDSL install before! Like a child waiting for Christmas... Good on ya! :cool:

airuser · 20-04-2014 5:48pm

Sup08 wrote: »

Hi All,
Just on Sky charges after cancelling, here is what it says on my bill.

skyscreen.PNG

So changing from SKY went swimmingly and up and running within 2weeks. Fantastic.

Hope you will be in a position to get a higher profile.

AlanS181824 · 20-04-2014 9:26pm

Nonoperational wrote: »

I don't think I've ever seen somebody as excited about a VDSL install before! Like a child waiting for Christmas... Good on ya! :cool:

Haha, I'm genuinely excited though, I really am.

The upload is gonna be great and that download...

I'll of course let everyone know how it goes, only 5 days to go!

AlanS181824 · 22-04-2014 11:28am

AlanS181824 wrote: »

That's reassuring. Yeah An Post are pretty reliable in fairness to them. I think I'll wait until Tuesday and see if anything comes. If not I may just ring up and request a replacement.

Hi there, just a quick update,
Nothing came this morning so I decided to ring up to change the address and order a new Modem. The man on the phone almost gave out to me for the address not being totally correct! Their call centre appears to be in the UK somewhere judging by their accents and the place I live in is called Graiguecullen, which I guess was too hard to spell so it was left out!
Hope to have the new modem before Friday.

airuser · 22-04-2014 12:51pm

AlanS181824 wrote: »

Hi there, just a quick update,
Nothing came this morning so I decided to ring up to change the address and order a new Modem. The man on the phone almost gave out to me for the address not being totally correct! Their call centre appears to be in the UK somewhere judging by their accents and the place I live in is called Graiguecullen, which I guess was too hard to spell so it was left out!
Hope to have the new modem before Friday.

If it's coming from UK 5 working days by post. Using UK MAIL daily.
In Dublin at work. Certainly file downloads @ 100m in the company set up is great. Far better than the 8.5 at home.

Nonoperational · 22-04-2014 2:59pm

AlanS181824 wrote: »

Hi there, just a quick update,
Nothing came this morning so I decided to ring up to change the address and order a new Modem. The man on the phone almost gave out to me for the address not being totally correct! Their call centre appears to be in the UK somewhere judging by their accents and the place I live in is called Graiguecullen, which I guess was too hard to spell so it was left out!
Hope to have the new modem before Friday.

You'll end up with 2 modems...

degsie · 22-04-2014 7:17pm

AlanS181824 wrote: »

Hi there, just a quick update,
Nothing came this morning so I decided to ring up to change the address and order a new Modem. The man on the phone almost gave out to me for the address not being totally correct! Their call centre appears to be in the UK somewhere judging by their accents and the place I live in is called Graiguecullen, which I guess was too hard to spell so it was left out!
Hope to have the new modem before Friday.

That's great but I'm not sure this has anything to do with this thread as you are no longer a sky customer

jca · 22-04-2014 11:22pm

AlanS181824 wrote: »

Hi there, just a quick update,
Nothing came this morning so I decided to ring up to change the address and order a new Modem. The man on the phone almost gave out to me for the address not being totally correct! Their call centre appears to be in the UK somewhere judging by their accents and the place I live in is called Graiguecullen, which I guess was too hard to spell so it was left out!
Hope to have the new modem before Friday.

Oh God, that sounds very like the messing I had with Voda while trying to move from sky bb. After waiting 60 days for the modem I gave up and went with Eircom. The best thing about Eircom is the installer brings the modem with him, saves a lot of stress.. Vodafone wouldn't put me on eFibre straight away. I had to go on DSL first and then they would move me onto eFibre, a strange way of doing it I thought

It didn't matter in the end the whole thing became a mess of eMails and phone calls and then cancellation by me. The feckers even had the cheek to try and charge me a cancellation fee claiming I breached the contract..... Anyway I hope none of that happens to you and everything falls into place.

Sky Broadband Speed Issue

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