Avoid Permanent TSB

fulcrum99 wrote: »

Thank you, guys. I am aware of the legalities.

I am a long-time PTSB customer, and was once a enthusiastic recommender of their services.

I do feel that returning 2 direct debits to a value of €32.00 and replacing them with a €20 charge, on the day after a bank holiday weekend is out of proportion to the exceedance.

Nothing you can do because it's all automated. It's a pain, and I've been caught out by it once on Good Friday, but the system won't pay unless there's funds there to meet the debit, and automatically applies the €10 charge.

Surely a banking system could delay bouncing a direct debit for 24 or 48 hours if the exceedance is, say, less than 5% of monthly turnover?

A system like that would be a lot more costly for the banks and also companies to run, which would ultimately result in the cost being passed along to the customer through their quarterly fees. I'd also be willing to bet that if there were a system like that in place and your DD ended up getting unpaid after 48 hours, the charges would most likely be increased to €20 per DD as opposed to €10.