hosting web site

lucky john · 29-01-2015 2:23pm #1

hi,

blacknight host my domain names. a uk company that hosted my website have gone into liquidation and my website disappeared with them. a new company claiming to be the new hosts now have a message under my site name requesting i change the CNAME and A record in the DNS settings.

two questions. Is it wise to change settings (even if i knew how)? can blacknight take over the website hosting?

thanks.

29-01-2015 2:29pm

Hi ,

Have you opened a ticket? If not can you open one please and PM me the number.

Thanks,
Alan

lucky john · 29-01-2015 3:32pm

AlanBlacknight wrote: »

Hi ,

Have you opened a ticket? If not can you open one please and PM me the number.

Thanks,
Alan

Thanks for replying alan.

What do you mean by opening a ticket?

mneylon · 29-01-2015 7:21pm

Have you contacted our help desk (https://www.blacknight.com/support.html )already with details? If you have you'd have opened a ticket and Alan or one of us would be able to check the ticket details

lucky john · 29-01-2015 7:39pm

Blacknight wrote: »

Have you contacted our help desk (https://www.blacknight.com/support.html )already with details? If you have you'd have opened a ticket and Alan or one of us would be able to check the ticket details

i talked to someone by phone but dont have a name. i will pm you my details and you can see if you have a ticket open.

mneylon · 29-01-2015 11:02pm

John

Thanks for sending me those details - that helps

I'll get someone to call you tomorrow to walk you through your options.

Michele

lucky john · 29-01-2015 11:50pm

Blacknight wrote: »

John

Thanks for sending me those details - that helps

I'll get someone to call you tomorrow to walk you through your options.

Michele

great, thanks

hosting web site

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