yourtel - Landline Phone Service

Very similar to breee111 above.

My mother was pestered by these jokers while my step father was dying late last year.

They convinced her or her husband to switch to them.
Shortly after my step father died and she got his telephone line removed.
As in PHYSICALLY removed.
That was january this year.

She is STILL paying yourtel for rental.

Comreg got involved and managed to get the account cancelled. But she has to pay a monthly fee until the end of 2016.

I'm currently onto comreg to re-open the complaint to get the payments stopped.

But comreg haven't been great on this and my mother is elderly and has been distressed by this during the year.
As if her husband dying wasn't enough grief.

YOURTEL ARE MONSTERS PREYING ON THE ELDERLY!

Avoid them like the plague!

I hope Yourtel have fecked off back to the cess pool they crawled out of but it's probably wishful thinking. Reading the comments shows the damage, pain and distress they cause. Time will tell if they are still here and if they continue with their scamming.

A couple of quick points, if you are a victim do not worry about it, these people are lowest of the low and will not spend their ill gotten gains chasing people for relatively small sums. Debt collection agencies and legal advice cost a lot and they are only interested in the quick (and easy) buck. They also know they don't have much credibility as these court cases and Comreg rulings now show. It is also clear from Independent and Irish Times articles that they have been doing the same thing in other European countries and this lowers their credibility even further. Comreg is the starting point to get satisfaction but keep in mind they operate very slowly, could easily take a year or more to get due process on a complaint. Also they get a lot of their funding from Telecoms companies inc Yourtel. I would phone them, get names and followup religiously. You could also raise the issue with Eir and with any other consumer agencies or indeed with some elderly support agencies. Also consider contacting your local TD and getting them involved. Report the complaint to the Gardai and get a reference number that shows they are also aware. Finally if can afford a chat with your solicitor or if you know one then that could also help. Keep details of all calls, letters etc and I would suspect that the recording of the verbal agreement would be shaky at best and easily argued so try to obtain that from Yourtel, under threat from aforementioned solictor.

Most importantly though, do not worry, make a plan to address the issue, maybe borrow or buy a cheap mobile phone until your landline is back action. Best of luck.