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Locked out of Windows7

  • 26-05-2014 10:13pm
    #1
    jc bamford
    Registered Users, Registered Users 2 Posts: 87 ✭✭


    A friend has a laptop running Windows 7. Recently when she switched it on it started as far as log in but when when she entered her password she got 'Log in does not recognize user profile'. Retried a few times same thing. Took out power lead and battery got 'Windows did not shut down properly etc' went to ''start normally' got as far as Log in and same thing. There is no other user and she definitely did not change the password. What can she do next


Comments

  • #2
    solomafioso
    Closed Accounts Posts: 1,095 ✭✭✭solomafioso


    Couple of things you could try. On boot there should be an option to go in to Safe Mode (usually tapping the F8 key while it's powering up...it's either F8 or F12...can't remember).

    When choosing Safe Mode you can log on as Administrator and check User Accounts in Control Panel.

    The other way is to download / burn OphCrack.

    ophcrack(dot)sourceforge(dot)net/download.php?type=livecd (replace 'dot' with an actual dot!).

    OphCrack will run as a liveCD and try to retrieve your password(s). Completely safe (have used it many times before).


  • #3
    jc bamford
    Registered Users, Registered Users 2 Posts: 87 ✭✭jc bamford


    Thanks for that. Will try starting in safe mode tomorrow. (I am only marginally more tech savvy than my friend)


  • #4
    jc bamford
    Registered Users, Registered Users 2 Posts: 87 ✭✭jc bamford


    Hi sugarman, that sounds encouraging.


  • #5
    johndoe99
    Registered Users, Registered Users 2 Posts: 1,882 ✭✭✭johndoe99


    sounds as though her user profile has become corrupted:

    http://windows.microsoft.com/en-us/windows/fix-corrupted-user-profile#1TC=windows-7


  • #6
    jc bamford
    Registered Users, Registered Users 2 Posts: 87 ✭✭jc bamford


    Thanks for all the help. Started up today in safe mode and was able to do a a System Restore. Can now log in normally again.


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  • #7
    baggie12
    Registered Users Posts: 1 ✭baggie12


    I also locked out of Windows 7 and finally I use Windows Password Recovery Tool
    It works like a charm!
    You can Google search it.


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