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Eircom measly offer

  • 28-05-2015 4:29pm
    #1
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,765 ✭✭✭


    Have been without broadband since May 12th, been ringing every day to get an update and have also been told to contact their billing department to ask for credit only to be told the standard rate is 0.68c per day if you are without bb service.

    Would I be unreasonable in asking for a gesture of goodwill with regard to the credit and what would be an appropriate credit to ask for ?


Comments

  • #2
    ssmith6287
    Registered Users, Registered Users 2 Posts: 1,341 ✭✭✭ssmith6287


    What's your bill per month. Don't think you could expect more then that been honest


  • #3
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    OP, do you want me to move this to the Talk to Eircom forum? The reps there may be able to help.

    dudara


  • #4
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,765 ✭✭✭endofrainbow


    thanks dudara


  • #5
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    endofrainbow wrote: »
    Have been without broadband since May 12th, been ringing every day to get an update and have also been told to contact their billing department to ask for credit only to be told the standard rate is 0.68c per day if you are without bb service.

    Would I be unreasonable in asking for a gesture of goodwill with regard to the credit and what would be an appropriate credit to ask for ?
    Hi endofrainbow

    Sorry to hear this. Would you like to PM me your tele no & I will look into this for you.

    Thanks

    Tony.


  • #6
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,765 ✭✭✭endofrainbow


    eircom: Tony wrote: »
    endofrainbow wrote: »
    Have been without broadband since May 12th, been ringing every day to get an update and have also been told to contact their billing department to ask for credit only to be told the standard rate is 0.68c per day if you are without bb service.

    Would I be unreasonable in asking for a gesture of goodwill with regard to the credit and what would be an appropriate credit to ask for ?
    Hi endofrainbow

    Sorry to hear this. Would you like to PM me your tele no & I will look into this for you.

    Thanks

    Tony.
    pm sent


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  • #7
    endofrainbow
    Registered Users, Registered Users 2 Posts: 2,765 ✭✭✭endofrainbow


    any update?


  • #8
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    endofrainbow wrote: »
    any update?
    Hi endofrainbow

    Tony is currently not available, would you mind PM'ing me your account number and I'll follow up on this right away?

    Cheers
    Al


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