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simon xt beeping problem

  • 12-10-2013 9:23pm
    #1
    benzene12
    Registered Users, Registered Users 2 Posts: 20 ✭


    Hi all,
    We moved into a house a few weeks ago with an Eircom Simon XT alarm, we have not renewed the contract and were planning to use it as a standard alarm. However a couple of times a day, including at 4am this morning, it beeps with a message that “GSM status” followed by “Gsm net not registered”, until we click information and disable. This stops it for 1-2 days, but then it starts afain

    Can we can stop this message from appearing (and ideally use it as a standard alarm) We phoned Eircom but as we weren’t a customer they weren’t able/willing to help (told us that the battery will die in the future and we’ll need to get them into replace it)
    Any help would be appreciated, I read through some similar posts on boards, but can’t find a solution.
    Thanks,
    Tagged:


Comments

  • #2
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    benzene12 wrote: »
    Hi all,
    We moved into a house a few weeks ago with an Eircom Simon XT alarm, we have not renewed the contract and were planning to use it as a standard alarm. However a couple of times a day, including at 4am this morning, it beeps with a message that “GSM status” followed by “Gsm net not registered”, until we click information and disable. This stops it for 1-2 days, but then it starts afain

    Can we can stop this message from appearing (and ideally use it as a standard alarm) We phoned Eircom but as we weren’t a customer they weren’t able/willing to help (told us that the battery will die in the future and we’ll need to get them into replace it)
    Any help would be appreciated, I read through some similar posts on boards, but can’t find a solution.
    Thanks,

    That is the sim card in the unit. P.W. would of disabled the sim once the monitoring of the system stopped. You would need the engineer code to delete the numbers the system dials out on. If you did get the code then the Simon XT can be set up to ring 4 phone numbers rather than ringing the monitoring station.

    Sent you a P.M. re the code.

    www.altor.ie



  • #3
    arubap
    Registered Users Posts: 24 ✭arubap


    Hi altor,

    Can you please send me the engineer code for the phone watch alarm GSM status beeping issue? Thanks.

    Regards,

    D


  • #4
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    arubap wrote: »
    Hi altor,

    Can you please send me the engineer code for the phone watch alarm GSM status beeping issue? Thanks.

    Regards,

    D

    Sent you a P.M.

    www.altor.ie



  • #5
    YSR
    Registered Users Posts: 1 ✭YSR


    altor wrote: »
    That is the sim card in the unit. P.W. would of disabled the sim once the monitoring of the system stopped. You would need the engineer code to delete the numbers the system dials out on. If you did get the code then the Simon XT can be set up to ring 4 phone numbers rather than ringing the monitoring station.

    Sent you a P.M. re the code.

    Hi Altor, I really appreciate you helping out people with this issue. I have the same difficulty with my Simon XT alarm system. Could you please send me the code and also the procedure that I will need to follow. Many thanks in advance.


  • #6
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    YSR wrote: »
    Hi Altor, I really appreciate you helping out people with this issue. I have the same difficulty with my Simon XT alarm system. Could you please send me the code and also the procedure that I will need to follow. Many thanks in advance.

    No probs, sent you a P.M.

    www.altor.ie



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  • #7
    318 iS Cosmos
    Registered Users Posts: 2 ✭318 iS Cosmos


    altor wrote: »
    No probs, sent you a P.M.

    Hi, i'm getting the exact same issue with our Simon XT control panel! Recently moved into a rented house but this beeping has recently started and previous tenants don't know the code! The contract with eircom must have ceased - can anyone help? Cheers


  • #8
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    318 iS Cosmos wrote: »
    Hi, i'm getting the exact same issue with our Simon XT control panel! Recently moved into a rented house but this beeping has recently started and previous tenants don't know the code! The contract with eircom must have ceased - can anyone help? Cheers

    If you have no codes then a factory reset and reprogram of the system will fix the issue for you. I have sent you the installer manual by P.M.

    www.altor.ie



  • #9
    318 iS Cosmos
    Registered Users Posts: 2 ✭318 iS Cosmos


    altor wrote: »
    If you have no codes then a factory reset and reprogram of the system will fix the issue for you. I have sent you the installer manual by P.M.

    Jason, thanks a million for that - very much appreciated!


  • #10
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    318 iS Cosmos wrote: »
    Jason, thanks a million for that - very much appreciated!

    That is no problem, any other issues let us know :)

    www.altor.ie



  • #11
    gordonhowe
    Registered Users Posts: 4 ✭gordonhowe


    Same issue here. Simon XT no longer being monitored by Phonewatch and I'm trying to stop the unit from beeping away all the time with the GSM error.

    I've downloaded the manuals and such, but I think I need the engineer code to get in to the system progamming menu to change/delete the phone numbers it's trying to dial.

    I see that altor has helped a number of people in this thread, any chance of a shout?

    -gh


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  • #12
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Hi
    I sent you a PM re the engineer code.Any problems give us a shout.

    Colm


  • #13
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    gordonhowe wrote: »
    Same issue here. Simon XT no longer being monitored by Phonewatch and I'm trying to stop the unit from beeping away all the time with the GSM error.

    I've downloaded the manuals and such, but I think I need the engineer code to get in to the system progamming menu to change/delete the phone numbers it's trying to dial.

    I see that altor has helped a number of people in this thread, any chance of a shout?

    -gh

    No problem, if you dont get it sorted give me a shout :)

    Jason.

    www.altor.ie



  • #14
    maxopaxo
    Registered Users Posts: 12 ✭maxopaxo


    Hi Jason/Altor,

    I'm getting these "GSM ststus" messages twice a day at 8am/pm and they are driving me mad. Can you pm me the eng. code, please?!
    Thanx

    Regards
    Karl

    PS. Alarm is not monitorred by Eircom


  • #15
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    maxopaxo wrote: »
    Hi Jason/Altor,

    I'm getting these "GSM ststus" messages twice a day at 8am/pm and they are driving me mad. Can you pm me the eng. code, please?!
    Thanx

    Regards
    Karl

    PS. Alarm is not monitorred by Eircom

    Sent you the info and the manual :)

    www.altor.ie



  • #16
    maxopaxo
    Registered Users Posts: 12 ✭maxopaxo


    Hi Altor,

    Thank you for your prompt reply, it worked - the beep is gone!

    I tried to go 1 step further and make the alarm ring/text me instead of P.W., however it proved to be more challenging. I can access the system programming menu but the submenu "Phone numbers" is missing, ie. can not enter my phone number into the system. It looks like it was hidden/deleted by Eircom on instalation. Is there any way around it? I read the manual you forwarded and it seems that there is a "Dealer" code which is used to hide this option from the installer. As it stands I have the Master code but need the Dealer code in order to make it work.
    Any help will be much appreciated!

    Regards

    Karl


  • #17
    stape
    Registered Users Posts: 3 ✭stape


    Hello

    I have the same problem - Simon XT alarm in house i have just bought keepings beeping. I have tried i and deactivate but it sees to come back.

    Any info on how to turn it into a standard non monitored alarm would be greatly appreiciated.


  • #18
    stape
    Registered Users Posts: 3 ✭stape


    Hello

    I have the same problem - Simon XT alarm in house i have just bought keeps beeping. I have tried i and deactivate but it sees to come back.

    Any info on how to turn it into a standard non monitored alarm would be greatly appreiciated.


  • #19
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Its probably beeping communications fault.
    You will need engineer access. Unfortunately we can not help you with that here. You can request it off PW and come back and we can go through the programming with you from there.


  • #20
    stape
    Registered Users Posts: 3 ✭stape


    How do I get the engineer code - PW seem to 200 euro to give me any information - is there some sort of override?

    Thanks


  • #21
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    PW asked you for €200 just to give you the engineer code.??

    There are many other companies who would look at this for you. As I said unfortunately we are not allowed to help you here with engineer codes.


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  • #22
    sqsqswqdwdwq
    Registered Users Posts: 124 ✭✭sqsqswqdwdwq


    Altor - I believe I already have the Installer Code, but as a newbie, I am wondering if I need to get a Sim for my GSM unit or other so that the Simon XT unit can call my mobile in the event of any intrusion. Sorry for my lack of knowledge, but any guidance you can give would be much appreciated.


  • #23
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    sqsqswqdwdwq wrote: »
    Altor - I believe I already have the Installer Code, but as a newbie, I am wondering if I need to get a Sim for my GSM unit or other so that the Simon XT unit can call my mobile in the event of any intrusion. Sorry for my lack of knowledge, but any guidance you can give would be much appreciated.

    If you are setting the system up to ring yourself them you do need a new sim card for the GSM.
    You also need to set up the protocal on each number to voice for the system to ring your phone.

    www.altor.ie



  • #24
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    Also, make sure you turn off the sim code if enabled before putting it into the GSM.

    www.altor.ie



  • #25
    Guy:Incognito
    Registered Users, Registered Users 2 Posts: 38,247 ✭✭✭✭Guy:Incognito


    Anyone have a link to a source for the internal battery for these ? I opened the mothers one and had a look but any googleing I do brings up a different type of battery than whats in it.


  • #26
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    Guy:Incognito wrote: »
    Anyone have a link to a source for the internal battery for these ? I opened the mothers one and had a look but any googleing I do brings up a different type of battery than whats in it.

    REW on the suppliers list here should be able to get one in for you.

    www.altor.ie



  • #27
    gearoidc
    Registered Users Posts: 169 ✭✭gearoidc


    altor wrote: »
    If you are setting the system up to ring yourself them you do need a new sim card for the GSM.
    You also need to set up the protocal on each number to voice for the system to ring your phone.
    Also, make sure you turn off the sim code if enabled before putting it into the GSM.

    Altor/Koolkid

    I have my PW engineer's code waiver letter (no charge) but before I take a leap I'd like to be sure that I'm not creating a headache for myself.
    From what I've read on here I would need to get a new number+SIM and insert the SIM card in the unit.
    The unit then calls the newly programmed number(s) using the mobile network for that SIM.
    Is that about right?
    Also, can I ask what "to voice for the system to ring your phone" means. I'm a bit confused by this part.
    Many thanks to you both for all your advice on this forum.
    G


  • #28
    altor
    Registered Users, Registered Users 2 Posts: 11,773 ✭✭✭✭altor


    gearoidc wrote: »
    Altor/Koolkid

    I have my PW engineer's code waiver letter (no charge) but before I take a leap I'd like to be sure that I'm not creating a headache for myself.
    From what I've read on here I would need to get a new number+SIM and insert the SIM card in the unit.
    The unit then calls the newly programmed number(s) using the mobile network for that SIM.
    Is that about right?
    Also, can I ask what "to voice for the system to ring your phone" means. I'm a bit confused by this part.
    Many thanks to you both for all your advice on this forum.
    G

    Also make sure you turn off the sim code if on before putting in the new sim.
    The GSM needs to be powered down before changing the sim also.

    The systems protocal needs to be set to voice.
    This is so when the alarm activates it plays the zone description.

    www.altor.ie



  • #29
    ra_still1989
    Registered Users Posts: 6 ✭ra_still1989


    Any chance I can get that engineer code off ya


  • #30
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I'm sorry. But we are no longer allowed to help people with engineer codes here.


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  • #31
    sqsqswqdwdwq
    Registered Users Posts: 124 ✭✭sqsqswqdwdwq


    Altor,
    I'd really like to have the unit call my cell phone if there's an intrusion or a tripped sensor .....Where do I buy a GSM unit here in Ireland?


  • #32
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Most of the suppliers would sell generic GSM units that would do this for you.


  • #33
    sqsqswqdwdwq
    Registered Users Posts: 124 ✭✭sqsqswqdwdwq


    Thanks KoolKid - do you recommend anybody around Dublin who could sell me a GSM unit for the XT?


  • #34
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Most suppliers would have generic GSM diallers that would work with this panel.


  • #35
    sqsqswqdwdwq
    Registered Users Posts: 124 ✭✭sqsqswqdwdwq


    I am trying to Google Simon XT suppliers but I'm coming up dry ..... can you name any off the top of your head?


  • #36
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You wont get one for that panel. Just look for a generic GSM dialler.
    Any of the suppliers in the sticky will have them.


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  • #37
    sqsqswqdwdwq
    Registered Users Posts: 124 ✭✭sqsqswqdwdwq


    I bought a Simon XT board in the US with a CDMA board that's 'hardwired" to a "Alarm.Com" central station (no slot for a SIM socket). So I can't use it here. When I go into the "Systems" menu, I see a selection where it will try to do a CDMA search for the central monitoring station. Of course, it doesn't find it, since it's probably searching using CDMA, for the US "Alarm.com" monitoring station.
    So I bought a new? GSM board from a Dublin-based contractor yesterday, installed it into the Simon XT box, but the sub menu (Under Systems/Sensors/Download) that was available for the CDMA board no longer appears when I have the GSM board installed. The box just doesn't seem to see it.
    Is there any reason why an Irish-based GSM board would not work in the US Simon XT box? Could it be a faulty GSM board?


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