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Eircom email server

2»

Comments

  • #52
    tombrown
    Registered Users, Registered Users 2 Posts: 472 ✭✭tombrown


    Just checked this evening & Outlook is now connecting immediately again :)

    Did a couple more checks :-

    - telnet to the eircom server also connects immediately
    - nslookup still gives a DNS Request timed out.

    So - looks like Eircom made changes at their end


  • #53
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    Someone from eircom has been reading this thread :)


  • #54
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    tombrown wrote: »
    Just checked this evening & Outlook is now connecting immediately again :)

    Did a couple more checks :-

    - telnet to the eircom server also connects immediately
    - nslookup still gives a DNS Request timed out.

    So - looks like Eircom made changes at their end

    I'm still having the same issue unfortunately.

    An email I sent 2 hours ago from another email address to the eircom email address still hasn't arrived.

    Edit: The email finally arrived 3 hours after I sent it along with around 10 emails from yesterday - this is a bit of a joke now. I know I can access them directly via eircom webmail on their site but I prefer to have them accessed via Outlook.

    See attached error message


  • #55
    tombrown
    Registered Users, Registered Users 2 Posts: 472 ✭✭tombrown


    Sundance_Kid wrote: »
    I'm still having the same issue unfortunately.

    An email I sent 2 hours ago from another email address to the eircom email address still hasn't arrived.

    Edit: The email finally arrived 3 hours after I sent it along with around 10 emails from yesterday - this is a bit of a joke now. I know I can access them directly via eircom webmail on their site but I prefer to have them accessed via Outlook.

    See attached error message

    Did you try increasing the timeout for the incoming mail server? In the account settings, click on "More settings" and then the Advanced tab and you can set the server timeout.

    I increased it to 270 seconds (from the default of 60) when I first had issues, but now the issues have gone (for me), I have it back to 60


  • #56
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    tombrown wrote: »
    Did you try increasing the timeout for the incoming mail server? In the account settings, click on "More settings" and then the Advanced tab and you can set the server timeout.

    I increased it to 270 seconds (from the default of 60) when I first had issues, but now the issues have gone (for me), I have it back to 60

    Hi,

    The incoming server was set to 110 seconds - I have increased it to 270 as per your recommendation (see attached image).

    When you put up your post on the Talk to Eircom part of the site, did you send the Eircm guys details on your email address? Did they maybe do something on their side to help fix your issues?

    Thanks


  • #57
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    Sundance_Kid wrote: »
    Hi,

    The incoming server was set to 110 seconds - I have increased it to 270 as per your recommendation (see attached image).

    When you put up your post on the Talk to Eircom part of the site, did you send the Eircm guys details on your email address? Did they maybe do something on their side to help fix your issues?

    Thanks
    WRONG, that's not a timeout that's the port number for the incoming server, leave it at 110 for POP3!!!!!

    It's the Server Timeouts slider below that that you need to adjust!


  • #58
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    Alun wrote: »
    WRONG, that's not a timeout that's the port number for the incoming server, leave it at 110 for POP3!!!!!

    It's the Server Timeouts slider below that that you need to adjust!

    Thank for that, adjusted it correctly now.


  • #59
    java
    Registered Users, Registered Users 2 Posts: 319 ✭✭java


    tombrown wrote: »

    So - looks like Eircom made changes at their end

    or Sky did. Has your ip address changed?


  • #60
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    tombrown wrote: »
    Hi

    I have Sky broadband, but still retain my eircom email account. I have outlook setup for thsi & have been succesfully using it for the last 2 years. Since last Wednesday I have stopped receiving emails, though I can still send them. I get a timeout error (0x8004210A)

    Have there been some changes to the eircom incoming mail server that I need to make. Currently I use incoming server webmail.eircom.net. and POP3 port 110

    Is Eircom email available as standalone option that you pay for??


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  • #61
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    More and more people seem to be having the same issue and a few of them recently left Eircom hmmmmmmm


  • #62
    tombrown
    Registered Users, Registered Users 2 Posts: 472 ✭✭tombrown


    my friend wrote: »
    Is Eircom email available as standalone option that you pay for??
    Not that I know of, but, if like me, you are an eircom BB subscriber with an eircom.net email address, they allow you to keep it when you move to other SPs


  • #63
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    tombrown wrote: »
    Not that I know of, but, if like me, you are an eircom BB subscriber with an eircom.net email address, they allow you to keep it when you move to other SPs

    they do? I'm surprised


  • #64
    tombrown
    Registered Users, Registered Users 2 Posts: 472 ✭✭tombrown


    my friend wrote: »
    they do? I'm surprised

    Well they did 2 years ao when I switched, and it saved me a lot of hassle as we had always had access via eircom in the past and so heavily used the email addresses, so I wasnt looking forward to updating them. I guess at some stage we need to move to something more portable like gmail, but the longer I can defer that pain the better :)


  • #65
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    tombrown wrote: »
    Well they did 2 years ao when I switched, and it saved me a lot of hassle as we had always had access via eircom in the past and so heavily used the email addresses, so I wasnt looking forward to updating them. I guess at some stage we need to move to something more portable like gmail, but the longer I can defer that pain the better :)

    I think you gained from their incompetence for 2 years. Can't see why they'd provide a service to a non customer so I checked their webmail site and found this...

    'Please note that eircom email is a service we provide for our Broadband and eMobile customers only'

    I'd say access to your Eircom email is gone. As you're not a customer I can't see them helping you.


  • #66
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    my friend wrote: »
    I'd say access to your Eircom email is gone. As you're not a customer I can't see them helping you.
    While you won't get any support from them as a non-eircom customer, they never get around to deleting email addresses once you transfer to another ISP. I have 3 addresses that are still working perfectly OK after 2 years after moving to UPC and I have none of the problems tombrown has. A friend of mine has an eircom address and hasn't been an eircom customer for 4 years too. I have another (paid for) email service that I use, and don't rely on them, so if they're gone, they're gone. As as been mentioned it appears on the face of it to be some weird problem associated with reverse DNS lookups that only affects certain ISP's IP ranges.


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  • #67
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    They do support them, with a premium rate number like UPCs "Advanced" support.


  • #68
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    Alun wrote: »
    While you won't get any support from them as a non-eircom customer, they never get around to deleting email addresses once you transfer to another ISP. I have 3 addresses that are still working perfectly OK after 2 years after moving to UPC and I have none of the problems tombrown has. A friend of mine has an eircom address and hasn't been an eircom customer for 4 years too. I have another (paid for) email service that I use, and don't rely on them, so if they're gone, they're gone. As as been mentioned it appears on the face of it to be some weird problem associated with reverse DNS lookups that only affects certain ISP's IP ranges.

    Perhaps Eircom have become more diligent at reclaiming server space?
    That's my read.


  • #69
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    my friend wrote: »
    Perhaps Eircom have become more diligent at reclaiming server space?
    That's my read.
    His email account is working correctly at the moment, and was also working correctly before, albeit with a massive delay on startup. There's no suggestion that the account has been deleted.


  • #70
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    my friend wrote: »
    Perhaps Eircom have become more diligent at reclaiming server space?
    That's my read.

    Considering indigo accounts from two decades ago are still live, I doubt that its a cull on their part.


  • #71
    Gadgetman496
    Registered Users, Registered Users 2 Posts: 8,408 ✭✭✭Gadgetman496


    ED E wrote: »
    Considering indigo accounts from two decades ago are still live, I doubt that its a cull on their part.

    My Neighbour still uses Oceanfree :D :pac:

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



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  • #72
    tombrown
    Registered Users, Registered Users 2 Posts: 472 ✭✭tombrown


    As stated above. my eircom email is now working fine; and even with the issue I was having, once we found out what it was (thanks to the advice in this thread) I got it working adequately.

    As I am not an eircom customer I dont expect excellent customer service from them, which is why I am not arguing the toss on the Ask Eircom thread where they claim it is not their issue.

    Bottom line - I have no complaints, as what I get is essentially a free service from them now.

    But maybe I should start moving to a more sustainable email address, as I guess I cant rely on them continuing to allow me to use their email space free of charge


  • #73
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    tombrown wrote: »
    As stated above. my eircom email is now working fine; and even with the issue I was having, once we found out what it was (thanks to the advice in this thread) I got it working adequately.

    As I am not an eircom customer I dont expect excellent customer service from them, which is why I am not arguing the toss on the Ask Eircom thread where they claim it is not their issue.

    Bottom line - I have no complaints, as what I get is essentially a free service from them now.

    But maybe I should start moving to a more sustainable email address, as I guess I cant rely on them continuing to allow me to use their email space free of charge

    Delighted for you. Data loss can be heartbreaking


  • #74
    Mr. G
    Moderators, Technology & Internet Moderators Posts: 4,621 Mod ✭✭✭✭Mr. G


    For the record, I've never heard of anyone's email being removed when one left Eircom. Although I wouldn't use their email service due to the crap antispam protections and they could cut you any time they wanted to.


  • #75
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    I'm back having issues again receiving emails. With Sky Broadband (formerly with Eircom broadband). Changed server timeout to 270 seconds, doesnt make any difference.

    Access emails through MS Outlook 2010 - email address is @eircom.net

    Anti-virus used - is Avast Free Antivirus

    Incoming mail server: pop.eircon.net
    Outgoing mail server: smtp.tools.sky.com

    Getting following error:

    Log onto incoming mail server (POP3): The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: -ERR Cannot connect to POP server 159.134.198.135 (159.134.198.135:110), connect error 10


  • #76
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Never used pop.eircom.net its mail.eicom.net, mail1.eircom.net or webmail.eircom.net.


  • #77
    tombrown
    Registered Users, Registered Users 2 Posts: 472 ✭✭tombrown


    I had exactly this issue on Friday morning; came back later & it was resolved, so I assumed it was a temporary server outage


  • #78
    LeinsterEd
    Registered Users Posts: 3 ✭LeinsterEd


    First post as this issue is driving me mad. Like everyone else I had the issue back in March but resolved it by increasing the time out to 4 minutes. Not ideal but it worked....until last Wednesday 29/07.

    Server: POP3
    Incoming settings:
    mail.eircom.net - port 110
    Outgoing settings:
    smtp.tools.sky.com - port 465

    I can still send no problem but getting the "connection to the server interrupted" error on incoming. Can see mails on webmail but still no joy with Outlook. I've tried changing to pop.eircom.net, mail1.eircom.net and mail2.eircom.net and all come back with "server interrupted" warning. Tried webmail.eircom.net but this won't connect at all. Any ideas? - I've been using my eircom address for years and while the obvious solution would be to start using gmail or yahoo I would prefer to avoid the hassle. My IP address has not changed recently so I take it something has changed either within Eircom or Sky?


  • #79
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Login to webmail. If you get a site that looks like its from 1990 then you're SOL. If you get a modern enough page then try using IMAP not POP.


  • #80
    LeinsterEd
    Registered Users Posts: 3 ✭LeinsterEd


    Webmail redirects to Zimbra which still looks like something from 1990. Changed my outlook account anyway to IMAP using webmail.eircom.net and its working again. No timeouts and mails are loading quicker than ever. Thanks for your help:-)


  • #81
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    That zimbra UI is actually the new one, you should see the old one.


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  • #82
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    LeinsterEd wrote: »
    Webmail redirects to Zimbra which still looks like something from 1990. Changed my outlook account anyway to IMAP using webmail.eircom.net and its working again. No timeouts and mails are loading quicker than ever. Thanks for your help:-)

    Can you tell me how to do similar - changing to IMAP? Do you still access through MS Outlook on your desktop?

    Thanks


  • #83
    LeinsterEd
    Registered Users Posts: 3 ✭LeinsterEd


    Couldn't change the server type in settings so I set up a new outlook account using the same email address but with server type IMAP. Outgoing server webmail.eircom.net (port 143). Once I was happy that it was working I copied all mail folders I wanted to keep to the new account and then removed the old account with the POP3 settings. Working perfectly ever since.

    I have had an eircom email address since time began and always used POP3. I can only assume Eircom changed something recently. My other devices, e.g. phone, tablet etc. all stopped working over the past week. I have changes all to IMAP and all are working again.


  • #84
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    ED E wrote: »
    Login to webmail. If you get a site that looks like its from 1990 then you're SOL. If you get a modern enough page then try using IMAP not POP.

    Just experienced this. Got a call from a mate about eircom pop email no longer downloading into outlook 2013 from a sky account.

    On logging into webmail.eircom.net we got the old "webmail" interface and no amount of trying to connect via pop or imap worked.

    It looks to me like anyone who dumped eircom for phone and broadband services before eircom "upgraded" their email to Zimbra was left of the old (pre 99) email servers and its these that won't accept any form of connection from outlook.


  • #85
    Sundance_Kid
    Closed Accounts Posts: 364 ✭✭Sundance_Kid


    LeinsterEd wrote: »
    Couldn't change the server type in settings so I set up a new outlook account using the same email address but with server type IMAP. Outgoing server webmail.eircom.net (port 143). Once I was happy that it was working I copied all mail folders I wanted to keep to the new account and then removed the old account with the POP3 settings. Working perfectly ever since.

    I have had an eircom email address since time began and always used POP3. I can only assume Eircom changed something recently. My other devices, e.g. phone, tablet etc. all stopped working over the past week. I have changes all to IMAP and all are working again.

    Havent received an email in outlook since Thursday.

    Just regarding the settingh up of a new outlook account. Should the outgoing server not be with my current ISP (Sky Broadband) and just the incoming server being webmail.eircom.net?

    Cheers


  • #86
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    Sundance_Kid wrote: »
    Havent received an email in outlook since Thursday.

    Just regarding the settingh up of a new outlook account. Should the outgoing server not be with my current ISP (Sky Broadband) and just the incoming server being webmail.eircom.net?

    Cheers

    Thats correct mail out goes through sky. Eircom won't allow you to send mail through them.


  • #87
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Sundance_Kid wrote: »
    Havent received an email in outlook since Thursday.

    Just regarding the settingh up of a new outlook account. Should the outgoing server not be with my current ISP (Sky Broadband) and just the incoming server being webmail.eircom.net?

    Cheers

    With SMTP you nearly always send via your current ISP. Sky require you to sign in sometimes to send via them, best get in touch with them.

    my3cents wrote: »
    Just experienced this. Got a call from a mate about eircom pop email no longer downloading into outlook 2013 from a sky account.

    On logging into webmail.eircom.net we got the old "webmail" interface and no amount of trying to connect via pop or imap worked.

    It looks to me like anyone who dumped eircom for phone and broadband services before eircom "upgraded" their email to Zimbra was left of the old (pre 99) email servers and its these that won't accept any form of connection from outlook.

    Nah you have to contact them to get migrated to the new host.

    The old system doesnt support IMAP, but the new one does.


  • #88
    my3cents
    Closed Accounts Posts: 9,764 ✭✭✭my3cents


    ED E wrote: »
    With SMTP you nearly always send via your current ISP. Sky require you to sign in sometimes to send via them, best get in touch with them.




    Nah you have to contact them to get migrated to the new host.

    The old system doesnt support IMAP, but the new one does.

    And they will migrate someone who isn't a customer?


  • #89
    Alun
    Registered Users, Registered Users 2 Posts: 21,487 ✭✭✭✭Alun


    my3cents wrote: »
    And they will migrate someone who isn't a customer?
    Highly unlikely I'd say, but worth a punt. Beware though, I did it while I was still a customer and it took an age.


  • #90
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    my3cents wrote: »
    And they will migrate someone who isn't a customer?

    As far as I know anyone who wants to be.


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