Your best and worst customer service experiences [rant & praise]

leroy d · 18-12-2014 12:04pm

I contacted ECCO directly by email and their response was less than satisfactory. I then emailed them pictures of the soles and received no response.
The retailer is not interested as I have not kept the receipt and anyway ECCO come with a 1year guarantee and my shoes are older than that

MOH · 19-12-2014 1:50pm

Good

leroy d wrote: »

Just a shout out regarding ECCO shoes. I have worn ECCO shoes for many years and they have always been really comfortable. However in recent years my experience suggests their durability is certainly an issue. Basically, I have 2 pairs of ECCO shoes and their soles are falling apart. Search youtube with 'Ecco Track II - Boots Sole Disintegration' and you pretty much see what I am saying. In fairness, my ECCO shoes are 18 months-2 years old, but only have been worn occasionally and always looked after. I would have expected a lot more from shoes costing 150-170 Euro.
One thing is for sure, I will be avoiding the ECCO brand in the future.

I got a pair a bit over a year ago and I've got a similar problem. They've had a fair bit of wear but soles are cracked, heels coming apart - far more deterioration than I'd have expected for a fairly expensive pair of shoes. Definitely won't be buying them again.

leroy d · 19-12-2014 10:21pm

SuperS54 wrote: »

Did you go back to the retailer or contact Ecco? I live abroad and normally stock up on shoes when visiting home, had an issue with a seam splitting on a pair which I wore for the first time almost a year after purchase, continued wearing them for 6 months until my next home trip and took them back to the retailer where I regularly shop, no receipt, worn for 6 months and almost 18 months after purchase, exchanged immediately for a new pair with no quibble, retailer told me that Ecco stand by their products.

The retailer is not interested as both pairs of shoe are over a year old and therefore out of warranty. I contacted ECCO directly by email and they responded with a lame excuse. I then sent them pictures of the faulty soles and have not heard a thing sense.
A quick web search indicates that this issue is far from unique to me. Shoddy, really shoddy.

englishme · 20-12-2014 1:08am

Take great care with signing direct debits with Eircom. They have mishandled mine for over a year, had me paying someone else bill (unknown to me) refused for over a year to sort it out for me and now refer me to the a Gardai to sort it out myself - beware of companies who deal with their customers in this disgraceful manner. A great customer with them for over 20years and that is how they treat loyalty. Efibre service is a very poor one, falls way before standard expected for costs of same

ytpe2r5bxkn0c1 · 20-12-2014 9:44am

Good

englishme wrote: »

Take great care with signing direct debits with Eircom. They have mishandled mine for over a year, had me paying someone else bill (unknown to me) refused for over a year to sort it out for me and now refer me to the a Gardai to sort it out myself - beware of companies who deal with their customers in this disgraceful manner. A great customer with them for over 20years and that is how they treat loyalty. Efibre service is a very poor one, falls way before standard expected for costs of same

All I can say us that I'm with them from the P&T days. Always had direct debit and never had a single problem. I have found them great and proactive in offering loyalty discounts etc.
Your experience, I feel, is far from typical. If they suggested contacting the Gardai then there's more to this than an error by Eircom.

endofrainbow · 31-12-2014 3:38pm

Fastway Couriers - what a nightmare to deal with. Was due a delivery yesterday and when I checked status with supplier, there was a hold placed on the delivery because they couldn't find the address - this despite the fact that they deliver to this address quite a few times a year plus my mobile number was on the label....

have been trying to contact them by phone since 9.00 and one of their other offices have confirmed that their phones are off the hook because they are so busy - still waiting for a reply to an email I sent yesterday. What company in this day and age leave their phones off the hook and not reply to customer emails?

jellybear · 31-12-2014 3:41pm

Had a dreadful experience with fastway before Christmas!! Lost the package, driver never scanned it back in and a whole list of lies on the tracking history. Will hopefully never have to use them again.

athtrasna · 31-12-2014 3:42pm

endofrainbow wrote: »

Fastway Couriers - what a nightmare to deal with. Was due a delivery yesterday and when I checked status with supplier, there was a hold placed on the delivery because they couldn't find the address - this despite the fact that they deliver to this address quite a few times a year plus my mobile number was on the label....

have been trying to contact them by phone since 9.00 and one of their other offices have confirmed that their phones are off the hook because they are so busy - still waiting for a reply to an email I sent yesterday. What company in this day and age leave their phones off the hook and not reply to customer emails?

I'm with you on them. They left a parcel for me in the crazy neighbours ' house. They're not answering the door so who knows if/when I'll see my delivery

The_Conductor · 31-12-2014 7:15pm

Alejandra Defeated Spine wrote: »

All I can say us that I'm with them from the P&T days. Always had direct debit and never had a single problem. I have found them great and proactive in offering loyalty discounts etc.
Your experience, I feel, is far from typical. If they suggested contacting the Gardai then there's more to this than an error by Eircom.

I had to initiate district court proceedings against Eircom- they took over 2k in funds from my current account (I had attempted to sign up for broadband from them- as they claimed they were able to supply it- however, this proved to be inaccurate). Bank of Ireland refused to cancel the direct debit mandate- they said only the company presenting it could cancel it. By the time Eircom finally admitted they could not supply a service to me- they had taken over 2k from my account (the last 2 being termination charges - twice- of over 800 Euro each- both on the same day).

I spent hundreds chasing them- and on the day the case was to be heard in the district court (the size of it meant it was a district court case)- they handed a cheque for 2k to my solicitor in full and final settlement of the case.

I was advised to accept it- which I did- in bad grace- as I had spent another 700-800 chasing them- that wasn't acknowledged or covered.

It is my personal belief that they are thieving cowboys- and I wouldn't trust any of them as far as I can throw them.

I had a thread up detailing my experiences with them- a few years back- I'll have a hunt around and see if I can dig it out.......

Fred Swanson · 31-12-2014 7:24pm

This post has been deleted.

The_Conductor · 31-12-2014 7:39pm

Fred Swanson wrote: »

This post has been deleted.

I know that now......

ABajaninCork · 31-12-2014 8:09pm

Wanted to give a shout out to MCFC...

Ordered some bits from their website for hubby's Christmas present. Three items were ordered, but there was trouble on the website and there was a note saying if the order was accepted, then don't order again. Happy Days says I and settled down to wait.

Parcel came. Only two items were in it and the hat I ordered was missing. Called Man City. They apologised, but the hat was missing off the order. Did I still want it? I say 'Yes' and tried to find it on the website. Only one small problem - the hat was sold out!!! :eek:

The club told me no problem - did I want to choose another one? Chose one, but it was more expensive, so I was willing to pay the difference. No problem - the club would courier the hat to me at no extra cost.

However - a mistake was made in the address and the couriers refused to accept it as the club put UK rather than IRL as the destination. Called them again, and they very kindly agreed to courier out another hat straight away rather than wait for the return. Got the hat three days later.

A very happy hubby on Christmas morning. Big thanks to Manchester City. Yes - I know with the Arab millions they could well afford to send me a more expensive item via courier at no extra cost. But superb service, friendly and polite staff who were willing to own their mistake and do everything possible to make sure I got the gifts I ordered in time for Christmas.

INPUT INNPUT · 31-12-2014 10:58pm

The_Conductor wrote: »

I had a thread up detailing my experiences with them- a few years back- I'll have a hunt around and see if I can dig it out.......

boards.ie/vbulletin/showthread.php?p=1554320

Sam Mac · 01-01-2015 3:14am

Aren't banks supposed to cancel a direct debit when the account holder asks? AIB never had an issue cancelling any of mine. I can even do it online.

Tarjh · 02-01-2015 6:10pm

An Post :mad:

A friend of mine posted a set of keys to me a few days ago. The envelope arrived but the keys were not in it (the envelope had not been torn open, but the flap was easily lifted when I opened it). My friend ask in the post office if sending keys in an envelope like that was safe. The woman working there said it was, and that she would even sellotape over the flap (there was no sellotape on the flap when the envelope arrive to me).

I rang customer service to see what my options are, and the only thing that can be done is to send a letter to the GPO with a description of the keys and hope they find them and send the to me. That would be okay, but the keys are for an apartment on the other side of the world, and I'm flying there next week so need the keys.

The frustrating part is that the woman in the post office assured that the method of posting was fine. And even more frustrating was the woman I spoke to in customer service the second time I rang. She said that keys get ripped out of envelopes all the time, but I said that the envelop was not torn, so she questioned whether or not the keys were put in there at all in the first place. I always pride myself on remaining calm when dealing with people on customer service desks as they are not directly responsible for anything that went wrong, but I lost my cool today because this woman was so rude and dismissive of my problem. I asked for her name and she refused to give it to me.

my3cents · 02-01-2015 8:05pm

The An Post one reminded me of when I sent a correctly addresses and postcoded parcel to a UK. An Post screwed up and returned the parcel after it spent a week with a courier company in the UK. Mistakes happen and I can live with that but when I questioned what was going on at the local post office I was told it wasn't An Posts problem, nothing to do with them and I need to contact the carrier they handed it to in the UK. An official complaint to An Post resulted in a completely different response indicating that they were responsible and they refunded the postage.

The_Conductor · 02-01-2015 8:18pm

I'll have to give An Post kudos- to counter the negative stories here. I have had 3 packages (2 to the US and one to South Africa) go astray in the last year. On all 3 occasions- I sent the tracking nos. to An Post- who followed up with the local postal authorities- and when the packages did not materialise in due course- sent a cheque to me promptly- and for the full value of the insured packages (I had paid for 200 Euro insurance- which exceeded the price of the contents- but it wasn't disputed).

I found them very approachable, easy to reach on the phone- pleasant and efficient.

ytpe2r5bxkn0c1 · 02-01-2015 8:32pm

Good

An post delivered a cheque to me that the sender posted without an envelope or address when the cheque got mixed with outgoing post. Superb service

ibarelycare · 02-01-2015 9:20pm

Tarjh wrote: »

An Post :mad:

A friend of mine posted a set of keys to me a few days ago. The envelope arrived but the keys were not in it (the envelope had not been torn open, but the flap was easily lifted when I opened it). My friend ask in the post office if sending keys in an envelope like that was safe. The woman working there said it was, and that she would even sellotape over the flap (there was no sellotape on the flap when the envelope arrive to me).

I rang customer service to see what my options are, and the only thing that can be done is to send a letter to the GPO with a description of the keys and hope they find them and send the to me. That would be okay, but the keys are for an apartment on the other side of the world, and I'm flying there next week so need the keys.

The frustrating part is that the woman in the post office assured that the method of posting was fine. And even more frustrating was the woman I spoke to in customer service the second time I rang. She said that keys get ripped out of envelopes all the time, but I said that the envelop was not torn, so she questioned whether or not the keys were put in there at all in the first place. I always pride myself on remaining calm when dealing with people on customer service desks as they are not directly responsible for anything that went wrong, but I lost my cool today because this woman was so rude and dismissive of my problem. I asked for her name and she refused to give it to me.

No one can guarantee that something sent through the post will reached its destination safely. If this was so important why on earth didn't you have it sent by registered post/courier?

Tarjh · 02-01-2015 10:41pm

ibarelycare wrote: »

No one can guarantee that something sent through the post will reached its destination safely. If this was so important why on earth didn't you have it sent by registered post/courier?

I do agree with you. Unfortunately, I was the (intended) receiver, not the sender. My main gripe was with the woman I spoke to on the phone. As I said, I normally have the utmost respect for customer service people because it can be a difficult job. The lady I dealt with did nothing to earn my respect.

BeatNikDub · 06-01-2015 4:46pm

Virtanen wrote: »

Amazon Customer Support, top notch

After receiving a boxset that didn't have all the discs included, and with no more in stock to send a replacement, the rep decided to refund me in advance, before sending it back to them

Not happy with the situation but very happy with the way Amazon handled it, especially since it wasn't even their fault

Agreed. Christmas present didn't arrive within time estimated and I was immediately refunded shipping cost. There was a swift reply on Christmas Eve outlining this would happen which it surely did.
It still hadn't arrived today and was given a full refund no questions asked and also told to keep the product, on them, if it ever so happened to turn up.

It was a gift for my god son for christmas day which I felt awful having to tell him was not going to be there till the New Year but I am in awe of their handling of the situation. I have honestly never experienced customer service like it!

Bravo!

BeatNikDub · 06-01-2015 5:20pm

leroy d wrote: »

Just a shout out regarding ECCO shoes. I have worn ECCO shoes for many years and they have always been really comfortable. However in recent years my experience suggests their durability is certainly an issue. Basically, I have 2 pairs of ECCO shoes and their soles are falling apart. Search youtube with 'Ecco Track II - Boots Sole Disintegration' and you pretty much see what I am saying. In fairness, my ECCO shoes are 18 months-2 years old, but only have been worn occasionally and always looked after. I would have expected a lot more from shoes costing 150-170 Euro.
One thing is for sure, I will be avoiding the ECCO brand in the future.

I got a pair of Ecco black leather knee high boots in January sale 2014. I wore them a handful of times and on a night out the right heel completely fell off.
I took them to a cobbler in the same shopping centre as I had them a few months and had worn them so didn't think I could return them. He looked at them and immediately commented on how little wear there was and because they were a known brand for quality I should return them as a whole heel should not just come off like that!
Anyway I did so and ECCO were fantastic. They firstly tried to repair them with their own cobbler (which I was happy to do so as I LOVED the boots) but admitted they could not. I had lost my receipt but they gave me a credit note for the amount paid and in my opinion was pretty fair.

I will say though that the quality in ECCO isn't what it used to be. I got another pair of shoes and they just aren't made like they used to be!

Mr. G · 08-01-2015 12:43pm

Where do I start? I always have problems when getting something delivered with Fastway. It's always 5.30 - 6pm when they deliver.

It's never fast, like today is the third attempt to deliver the parcel and apparently they said this two times on the tracking system: "In order to effect delivery, we tried to ring the customer but there was no answer at the number provided and we were unable to leave a message"

I never got a missed call and I have a voicemail. Dishonestly is up there with them :mad:

PeteK* · 08-01-2015 11:10pm

Mr. G wrote: »

Where do I start? I always have problems when getting something delivered with Fastway. It's always 5.30 - 6pm when they deliver.

It's never fast, like today is the third attempt to deliver the parcel and apparently they said this two times on the tracking system: "In order to effect delivery, we tried to ring the customer but there was no answer at the number provided and we were unable to leave a message"

I never got a missed call and I have a voicemail. Dishonestly is up there with them :mad:

To be fair, it's the particular driver(s) and not the company.. but they should be checking if attempts (outgoing calls etc) have been made to deliver the package.

ebbsy · 08-01-2015 11:13pm

Mr. G wrote: »

Where do I start? I always have problems when getting something delivered with Fastway. It's always 5.30 - 6pm when they deliver.

It's never fast, like today is the third attempt to deliver the parcel and apparently they said this two times on the tracking system: "In order to effect delivery, we tried to ring the customer but there was no answer at the number provided and we were unable to leave a message"

I never got a missed call and I have a voicemail. Dishonestly is up there with them :mad:

I ended up having to go and collect a product from a company once, gave up on Fastway.

endofrainbow · 09-01-2015 10:34am

PeteK* wrote: »

To be fair, it's the particular driver(s) and not the company.. but they should be checking if attempts (outgoing calls etc) have been made to deliver the package.

Hmm I'm not so sure about this, I have had the same problem with the Admin staff which I why I think it's not only the drivers.

TheChizler · 09-01-2015 12:14pm

endofrainbow wrote: »

Hmm I'm not so sure about this, I have had the same problem with the Admin staff which I why I think it's not only the drivers.

I got a forged delivery signature off them once so they're definitely not without their problems. Package was left on the doorstep.

pleasant Co. · 10-01-2015 4:16pm

I have to praise Amazon's customer service, they're consistently the bar by which I judge others but have only ever had to deal with them in regards to returns.
Recently I placed an order with Amazon.fr but omitted an item in error, my mistake. Several hours later when I noticed my mistake I attempted to cancel the order, as the shipping process had already begun this was not possible. I ordered the omitted item separately (which had a hefty shipping price proportionately) and contacted amazon's CS asking, as a gesture of goodwill, if they would waive the shipping cost as I had meant to order it with the prior large order. Within the hour I received a reply to my request informing me that the shipping fee would be waived. No messing around, just reasonable behaviour on their part.

Well done amazon.

yopy · 12-01-2015 3:52pm

5 weeks and counting trying to get broadband set up. I live in Dublin like so whats the problem?!

Technician due to arrive today but another no show.

Woshy · 12-01-2015 4:31pm

yopy wrote: »

5 weeks and counting trying to get broadband set up. I live in Dublin like so whats the problem?!

Technician due to arrive today but another no show.

It took my friend 6 months to get her broadband set up by Eircom I'm not exaggerating. She had tons of complaints with comreg and stuff and it was a nightmare for them to get sorted.

jaymcg91 · 13-01-2015 10:18am

Mr. G wrote: »

Where do I start? I always have problems when getting something delivered with Fastway. It's always 5.30 - 6pm when they deliver.

It's never fast, like today is the third attempt to deliver the parcel and apparently they said this two times on the tracking system: "In order to effect delivery, we tried to ring the customer but there was no answer at the number provided and we were unable to leave a message"

I never got a missed call and I have a voicemail. Dishonestly is up there with them :mad:

They said that to me, "we called 3 times before we left"...no you didn't, why lie.

Littlewood use them so I pay 4 euro and have parcels delivered to Parcel Motel now, just so my blood pressure doesn't rise

.

PeteK* · 14-01-2015 6:42pm

My sister just ordered broadband.. again. An order was placed online on Christmas Eve, but just assuming the timing of placing the order didn't help with being speedy. Ordered again today, on the phone.. a week maximum was given.

ytpe2r5bxkn0c1 · 18-01-2015 7:17pm

Good

Nightline couriers. Failed deliveries because they haven't even a simple sat nav. Saying nobody was home when in fact we were there all day every day but were outside and didn't hear the phone when the driver wanted directions. Directions to a place he was 2 days previous.
Dreadful service.

The_Conductor · 18-01-2015 8:01pm

Dunnes Stores- I never thought I'd be singing their praise. They have a special on frozen Youngs fish at the moment. A packer must have put the wrong product in the freezer- a different frozen fish, also by Young. I paid and then checked my receipt. Instead of being charged 1.99 per unit (and I had bought 9 to fill my freezer) I was charged 4.99 each. I brought it to the manager's attention- offering to leave it back, as I had only purchased it because it was on special. He insisted on refunding the whole price- 45 Euro- and let me keep the fish. We're going to be eating fish for the next while- but its yum!

Well done to the manager- it was really decent of him- and I'll certainly be far more inclined to shop there in future.....

Wichita Lineman · 22-01-2015 1:00pm

Tried to buy a washer/dryer locally in Athlone last weekend and you would think I was trying to buy a multi-coloured Rolls Royce car or something. DID had the machine I initially wanted but only in their Galway branch but the Athlone shop said they would try and get them to send it over. On Saturday, they phoned and emailed Galway about it but didn't get a response. I was told they would call me later as I had a few other things to do at the time and wasn't waiting for them to reply. NO CALL.

Went back in to DID on Sunday evening where the salesperson I dealt with the previous day recognised me and was blaming someone else on not calling me back as she finished at 1 - only a very short while after I had left the shop apparently so she had no intention of following Galway up or ringing me back. They then dissuaded us from the Candy machine we initially wanted and in fairness seemed to be talking sense about spending a little bit more on a higher spec machine. They recommended one and said they would call the supplier on Monday morning to see if they could get one. They promised to call me back. I should say at this point that our washing machine had died and it's kind of urgent so we were stressing this all along. NO CALL BACK.

I rang DID on Monday to be told the guy I dealt with Sunday wasn't in today (neither was the original sales woman) and they gave me an excuse for him that was probably genuine but who knows. Anyway the 3rd person I dealt with there promised to check this machine out and call me back. At least he did call back but still no joy on sourcing their recommended washer dryer. He also tried this with another model with no joy before ringing me on Tuesday recommending the Candy machine his colleagues had belittled days before. He also said that it would take about 9 days to get it in for me. The mind boggles! At this point I thanked him and said I had no choice but to go elsewhere.

We spent the last couple of days doing more research online and opted for one in Power City. I ordered it this morning from their Tallaght outlet and within minutes of paying for it online we got a call from them to arrange delivery. For tomorrow afternoon. Now that's what I call service. Touch wood that it all goes well but so far it's a massive kudos to Power City and a big fat zero for DID in Athlone.

So much for keeping it local!!!!

bren2001 · 23-01-2015 12:39pm

As most boardsies, I have always found Amazon to be extremely helpful when it comes to returns. In the last month both a 4G Moto G and a pair of earphones (both oddly in the same purchase) broke. The phone's on/off button stopped working and noise started to interfere with the sound signal to the earphones. In both cases, Amazon replaced the item with absolutely no hassle. In the case of the phone they had to issue a refund which was done in a matter of days. Their customer service is usually why I don't mind paying the extra euro or two in some cases.

Vojera · 28-01-2015 5:55pm

I got an item from Photobox before Christmas and the package was in the worst state I've ever seen, cardboard all torn and half-assedly stuck back together with address labels! Obviously it didn't leave their facility in that state and my item was fine, but I sent them pictures just to let them know in case they'd had other issues with delivery and needed to talk to their distributors and they gave me €10 credit. Nice!

saorla4 · 29-01-2015 2:52pm

Anyone thinking of heading into Three Store <SNIP> just would like you to know I had a very bad experience in their today with the way I was spoken to and treated by <SNIP>. I left the shop feeling intimidated, belittled and frankly like I was treated in a bullying manner. I've been quite upset about this since and feel it wouldn't of happened if my husband was with me! All I went in for was to collect something that wasn't available when I upgraded, paid and received my new phone the previous day. I must mention the man I dealt with that day <SNIP> was extremely helpful and a pure gentleman.

dudara · 29-01-2015 3:12pm

Merged into Best/Worst Customer Service thread.

dudara

BERTM · 29-01-2015 4:49pm

I sick to the teeth of trying to get tradesmen that are in any way reliable.

Just for 1 example (of very very many)
I have recently been trying to get a plumber / heating contractor to quote me for a job in my house. I've so far, in the last 2 weeks contacted 4 different companies who have webpages advertising their "great and reliable service" and each one has either failed to return calls / messages or worse still made arrangements to call but never showed.

My elderly Mother in law also had a situation recently whereby, having having eventually got a "reliable plumber" to replace a shower, it stopped working within a couple of days and he refuses to call back after charging her €400.00 for supplying and fitting the cheapest possible shower (he also fixed a tap for that)...

I'm amazed somebody hasn't started a website similar to TRIPADVISOR where all these cowboys could be named and shamed and blacklisted in future.

Of course it can also be used for commending tradespeople who do what is paid for to a satisfactory level.

I would be very interested in collaborating on this issue if anybody is interested.

jellybear · 31-01-2015 7:44pm

Oasis in Blanchardstown not only replaced a watch when I didn't have my receipt but the lovely manager even set the time on a new one for me! It's the little things

dudara · 01-02-2015 12:01pm

Another positive mention here for Amazon customer service. I had ordered some items, which were being shipped to my work address. I was surprised to get an email saying that the parcel had been returned undelivered to Amazon. I got in touch with Customer Services, and while he couldn't explain the reason for the return, he immediately replaced the order. Not only that, he dispatched it via courier, so I had it the very next day. Great service.

dubstarr · 06-03-2015 4:34pm

Was in Boots in Jervis Centre.Was looking to buy some new make up.The woman Jane who served me was very good.I suffer from hearing loss and she was very patient in explaining everything.Gave me some good advice wihtout trying to get me to buy things.

Pity they cant all be like her.

ThunbergsAreGo · 11-03-2015 1:06pm

Carphone Warehouse

Trying to ring to reserve something in one of their for 3 hours and no answer.

For some reason their helpline staff cannot reserve for you

dohouch · 12-03-2015 12:01am

Used them yesterday for two locked Meteor Alcatel phones. Very happy with the service ( 2hrs 20 mins the 1st one, the 2nd was overnight as I entered the details at 01.30am ) and gave them a positive review on Trustpilot , where they have a positive rating.

Guaranteedunlocks

Rozz · 12-03-2015 1:17pm

Ow gosh.. I should read your post earlier. Appointment made at 3pm to replace the wheel bearing and brakes check up.Soon I found out the car will be ready at 1pm the next day.
I gave up waiting a few days before. I was waiting there for an hour already but my car was still there where I left

Eseamus · 16-03-2015 2:31pm

These lads have to be the worst couriers of all time. Anybody got any experience with these cowboys? I can't understand how they are still in business. Have my package in cork for over a week, I live in Tralee not even a phone call. Completely useless!!

Gatling · 16-03-2015 2:36pm

We've had murder with them more than once
Including an episode where a delivery driver repeatedly said he left àn expensive package with our buildings superintendent then it was supposed left with a neighbor twice ,
Then after getting on to the head office the driver eventually said he delivered the package we were waiting on to a good friend of his for safe keeping .

slimjimmc · 16-03-2015 3:36pm

Merged into best/worst customer service experiences thread

starray · 16-03-2015 4:41pm

We bought a SONOROUS TV Stand PL.3400 PL 3405, Piano Black, in D.I.D Electrical Wexford on the 07.08.2011. The TV stand has 5 Years Warranty.

Sunday the 26.10.2014 the bottom shelf Exploded/Shattered sending glass all over the room.

I reported the matter to the Manager <SNIP> at D.I.D Wexford on Monday 27.10.2014.
The Manager phoned on the 30.10.2014. He was unable to sort the problem asked me to phone or email customers service.

The Manager of Customers Service did not reply to our last email.

Your best and worst customer service experiences [rant & praise]

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