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UPC €50 charge threat for callout

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Comments

  • #52
    Hoop66
    Registered Users, Registered Users 2 Posts: 2,442 ✭✭✭Hoop66


    ceekay74 wrote: »
    Is this supposed to be witty?
    Nope, just a fact. You cancel the service, they will take back their equipment.

    I wonder where you have been before, that this service is suddenly so unbearable to you?

    Also, I'll probbaly get banned for this but it needs to be said, you're being a bit of <SNIP>


  • #53
    dudara
    Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    ceekay74 Please try to pay some heed to what other posters are telling you. Your style of posting is not winning you many friends right now

    dudara

    EDIT - just saw the last exchange. Enough of this rubbish. Thread closed.


  • #54
    Yawns
    Banned (with Prison Access) Posts: 4,255 ✭✭✭Yawns


    ceekay74 wrote: »
    Is this supposed to be witty?

    Why do you think he's being witty. You don't own the UPC equipment. That's why if they call out and it's a problem with the equipment, there's no charge. The €50 charge is only if there's no fault with their equipment. If turning it off and then turning it back on solves it, you'll get charged €50 as it's something you can do yourself. In your case it seems to be faulty equipment so shouldn't be a charge.

    As said, if you go to sky you won't get this threat. You'll own the equipment so you'll have to pay for a call out regardless if it's a simple fix or not. If you need replacement, you'll need to argue with sky for a replacement box for free, which they might do if you extend a contract. Normally you'll have to buy the replacement box. Sky won't offer you a next day appointment either as they generally outsource it. So a 5 hour window next day or a Saturday if more convenient is certainly the much better option.


This discussion has been closed.
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