Unclear on NCB statement from Aviva

rocky · 29-09-2010 11:11am #1

Hi, just got my NCB statement after 1 year, and it says that 'The actual number of years claims-free on this policy is 0**". Should this not be 1, granted the year is not fully up yet, but they sent it 2 weeks in advance?

Or does it refer to the fact that I had no NCB when taking up this policy, 1 year ago?

Can I use it as proof of my 1 year NCB for another insurer?

Confused

29-09-2010 11:13am

Should be 1, I would think.

rocky · 29-09-2010 11:22am

great, so I have to wait for them the issue the correct document? Why can't people just do their jobs for once...

CiniO · 29-09-2010 8:13pm

Are you sure you didn't have any claims?

L1011 · 29-09-2010 9:05pm

The ** is referring to a footnote I'd assume. What does it say?

johndaman66 · 29-09-2010 10:04pm

I would imagine the statement should say 1 year, of course assuming that no claims were made. As you say one year is not quite fully up yet but all the same the statement of ncb which they sent you in the renewal pack should show you as having 1 years ncb, again making the assumption that no claims were made. As such if you feel a mistake was made I'd be inclined to get on the blower to Aviva tomorrow if I were you. Don't assume they are going to send you out the correct statement without action on your part as they most likely won't until you notify them of their error.

golfdiva · 29-09-2010 10:38pm

It should read 1 year if you had no claims.

rocky · 30-09-2010 9:53pm

Thanks all, yeah I don't have any claims...

I called Aviva but I got the policy through a broker, First Ireland, and Aviva said I should go to them, they can't see it on their system - this I thought was strange. Anyway, called FI and they said will send the correct NCB. I hope they will, when I called them a week ago to update some of my details, the FI guy mentioned I'll get a new quote, which I never got.

rocky · 30-09-2010 10:13pm

oldyouth · 30-09-2010 10:35pm

Any chance you had a windscreen claim or something. It doesn't affect your bonus but it is still a claim

rocky · 30-09-2010 10:48pm

No claims at all.

Unclear on NCB statement from Aviva

Comments