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Hailo Pre-booking fail - any comeback?

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  • 05-02-2016 11:50am
    #1
    paddyh117
    Registered Users Posts: 404 ✭✭


    I pre-booked for a Hailo cab to drop me to the airport - it was booked 2/3 days in advance and though nothing of it. Checked my app 5 mins before arranged time and was still searching for drivers, eventually said nobody was available - this was 5.45am

    had to make flight, so drove to short term and when i came back had to pay parking bill of €80

    I've emailed Hailo, and they have offered me €10 credit, having admitted there were numerous errors with their booking processes

    I've told them €10 is not sufficient as i want my parking covered

    My question is, is there any redress for my bill?

    thanks


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    #2
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Very unlikely you have any comeback. T&c are vague.
    As an alternative try Lynx.


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    #3
    seamus
    Registered Users Posts: 68,317 ✭✭✭✭seamus


    No, a pre-booking does not confer any duty or liability on them. If you had paid for the trip upfront, you might have more standing, but as it is the pre-booking is offered as a courtesy so failure to deliver on their part doesn't make them liable for your costs.


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    #4
    paddyh117
    Registered Users Posts: 404 ✭✭paddyh117


    seamus wrote: »
    No, a pre-booking does not confer any duty or liability on them. If you had paid for the trip upfront, you might have more standing, but as it is the pre-booking is offered as a courtesy so failure to deliver on their part doesn't make them liable for your costs.

    thanks, I assumed as much, but appreciate the clarification

    I am still hoping (expecting) an improvement to the €10 offered, even as a gesture of goodwill.


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    #5
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,467 Mod ✭✭✭✭Cabaal


    paddyh117 wrote: »
    I am still hoping (expecting) an improvement to the €10 offered, even as a gesture of goodwill.

    The 10e is a gesture of goodwill to be fair and a pretty reasonable one, what you're looking for is an additional gesture of goodwill on top of this.


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    #6
    paddyh117
    Registered Users Posts: 404 ✭✭paddyh117


    Cabaal wrote: »
    The 10e is a gesture of goodwill to be fair and a pretty reasonable one, what you're looking for is an additional gesture of goodwill on top of this.

    The €10 is not reasonable in my opinion, and I would imagine it's their standard amount of "please go away tax" they offer for a multitude of reasons..I'm sure there's a myriad of complaints they receive on a regular basis that are fixed by applying €10 to the complainants account - very few complaints I imagine are dealing with a real loss in actual monetary terms - €80 in this instance

    Your second assumption is correct - i want more, as i don't feel i should be €80 of of pocket for their (admitted) failings


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    #7
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    Write to their head office on paper and send it via registered post. Obviously you have no technical standing, but they may offer an improved goodwill gesture.


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    #8
    VincePP
    Closed Accounts Posts: 982 ✭✭✭VincePP


    TerrorFirmer wrote: »
    Write to their head office on paper and send it via registered post. Obviously you have no technical standing, but they may offer an improved goodwill gesture.
    waste a few hours of time, add the hassle, the cost of registering the letter and then another few hours of "haggling", then get €20 instead of €10.

    Christ, life is a little more important.

    To the OP - forget about it, there will be far more important things to get worked up about than an error made with a taxi.


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    #9
    paddyh117
    Registered Users Posts: 404 ✭✭paddyh117


    VincePP wrote: »
    waste a few hours of time, add the hassle, the cost of registering the letter and then another few hours of "haggling", then get €20 instead of €10.

    Christ, life is a little more important.

    To the OP - forget about it, there will be far more important things to get worked up about than an error made with a taxi.

    I'm certainly not getting worked up. I asked a consumer related question on a consumer forum.


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    #10
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,467 Mod ✭✭✭✭Cabaal


    paddyh117 wrote: »
    The €10 is not reasonable in my opinion, and I would imagine it's their standard amount of "please go away tax" they offer for a multitude of reasons..I'm sure there's a myriad of complaints they receive on a regular basis that are fixed by applying €10 to the complainants account - very few complaints I imagine are dealing with a real loss in actual monetary terms - €80 in this instance

    None of which they are likely liable for in there terms and conditions which you agreed to, they've given you a very reasonable goodwill gesture already esp considering they are not liable for any loss you may try claim to begin with.

    You are like a person trying to claim money off a restaurant because there was an issue with a reservation and you went to a different restaurant that was more expensive. It's silly, you had other choices, but you choose to pay for parking which you knew you'd have to pay 80 for.


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    #11
    nibtrix
    Registered Users Posts: 1,305 ✭✭✭nibtrix


    paddyh117 wrote: »
    ...dealing with a real loss in actual monetary terms - €80 in this instance...

    Just to point out that you are not out €80, you are out €80 less whatever the cost of taxis to and from the airport may have been.

    Unless you live very near the airport, surely this cost plus the €10 that Hailo have offered you must cover a reasonable amount of that €80?


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    #12
    dudara
    Registered Users Posts: 33,519 ✭✭✭✭dudara


    To be fair, I can see where your issue is coming from. When you pre-book a taxi for the airport, it's a sigh of relief. When going to the airport, you don't need the stress of a taxi not appearing. However, Hailo probably cover themselves with their T&Cs and have at least made some offer of compensation. It's up to you how far you want to push them.


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    #13
    VincePP
    Closed Accounts Posts: 982 ✭✭✭VincePP


    paddyh117 wrote: »
    I'm certainly not getting worked up. I asked a consumer related question on a consumer forum.

    It reads that way.

    Far easier to forget about it and not use them again - that's how i deal with poor service.


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    #14
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    Put it down to experience, everyone has booked a taxi who either hasn't turned up on time or at all. It's annoying as there was a very defined time frame involved but taxis are hardly reliable so it's best to go with a local reliable firm. I once booked one of those guys who meet you at the airport on a little fold up scooter and drive your car home. He took my motor for a spin around Dublin for a couple of hours and ran up a few tolls in the process but **** happens.


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    #15
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    To be fair op, it was your choice to park in the short term car park. There are other alternatives which are a lot cheaper.
    No company will be liable for what was your choice.

    For me its 20-25 each way in a taxi to the airport.
    I got 2 weeks parking in quick park for 40.


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    #16
    athtrasna
    Closed Accounts Posts: 13,420 ✭✭✭✭athtrasna


    There are other taxi companies too, a few minutes on the phone would surely have found an alternative?


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