Your best and worst customer service experiences [rant & praise]

cnolan · 22-12-2015 8:38pm

_Tombstone_ wrote: »

What did you buy?

some cd as a present, it doesn't matter really what I bought, you shouldn't on stuff you give to customers.

Penny Tration · 22-12-2015 10:25pm

cnolan wrote: »

some cd as a present, it doesn't matter really what I bought, you shouldn't on stuff you give to customers.

I doubt the poor girl did it deliberately!

As rants go, this is just pathetic

Max Headroom · 24-12-2015 12:16pm

"Order now for guaranteed Christmas delivery and 10% off your order"....is what the email said...bigger fool me..

Its today...postman is gone and no lenses , so its back to the glasses for christmas...tanks Vision Direct...back to Lense Planet...:mad::rolleyes:

Ordered two weeks ago before you ask..

Cheshire Cat · 24-12-2015 8:56pm

Postman doesn't deliver the parcels from Vision Direct, it's Fastway and they are beyond useless. They are sitting on a parcel to me since last Friday. Their website claims that they are experiencing delays due to adverse weather conditions. The parcel is from a company on the Eastside of Galway City and is to be delivered to the western suburbs of Galway City. They would be faster if they sent their couriers out on foot. Fortunately my parcel contains nothing urgent or Christmas related.

BTW last time I ordered from Vision Direct I ordered on a Thursday afternoon and had the lenses Monday lunch time. But this was early November.

dudara · 25-12-2015 9:08am

Have you contacted Vision Direct to find out the status of your parcel?

CGI_3 · 25-12-2015 7:31pm

... Well not initially, but common sense prevailed.

So, 5 years ago I'd bought a DC29 from DID as a result of a BA. 150 euro.

So, a few weeks ago the motor burns out, and noticing the 5 year warranty sticker on the cannister, and the Dublin number said I'd see what would happen as I'd heard good things about Dyson's CS.

I called, got through to the UK call centre only to be told the machine was a week and a half out of warranty so tough luck. I was offered a new machine at a reduced price, said I'd think about it.

Checked the offer price and it was only 10 euro cheaper than the website price, so I decided to call again as I'd been told 'my' offer was 140 cheaper than the website. CS were then able to explain that there was an offer on the website, so yes, I would only be saving 10 euro. For the second time I voiced my disappointment re them not having a grace period on the 5 year warranty, and again no joy...

I persevered, and wrote an email to them instead, and fair play, the next day they came back and said they would honour the warranty. (I'd argued that the motor would have started to burn out during the 5 year period, it simply didn't expire suddenly after 5 years!)

Service engineer, friendly guy called, replaced the whole motor and included a post motor HEPA filter FOC, and machine is as good as new. (I opted to buy a new genuine pre motor filter from him at the time)

So, kudos to Dyson.

dudara · 25-12-2015 8:22pm

Merged into megathread

JCX BXC · 26-12-2015 2:39am

Penny Tration wrote: »

I doubt the poor girl did it deliberately!

As rants go, this is just pathetic

Not an actual consumer issue imo, but not pathetic either.

Personally I would be disgusted if someone sneezed into their hands and then handled my items. Poor girl has a cold, but hygeine is imporrant too. Fair enough to people with colds (It happens.... ALOT) who have tissues and sneeze into either the tissue or their arm. I think that should be commonly thought among retail staff.

ben.schlomo · 26-12-2015 1:25pm

Carnacalla wrote: »

Not an actual consumer issue imo, but not pathetic either.

Personally I would be disgusted if someone sneezed into their hands and then handled my items. Poor girl has a cold, but hygeine is imporrant too. Fair enough to people with colds (It happens.... ALOT) who have tissues and sneeze into either the tissue or their arm. I think that should be commonly thought among retail staff.

Having seen the things the general public do in shops and especially fitting rooms (or are they bathrooms) i have no sympathy for this particular person on this occasion. As said above i doubt the staff member did it deliberately, its life.

Nonoperational · 27-12-2015 11:52pm

Always found Vision Direct excellent to be honest.

Menas · 28-12-2015 10:37am

What advice are you looking for OP?!

coylemj · 28-12-2015 6:44pm

Menas wrote: »

What advice are you looking for OP?!

OP is not looking for any advice, it's a rant accompanied by a negative recommendation i.e. don't give these bastards your business.

Clearly the OP is a subscriber to the principle: 'Don't get mad, get even.'

Max Headroom · 30-12-2015 3:11pm

Max Headroom wrote: »

"Order now for guaranteed Christmas delivery and 10% off your order"....is what the email said...bigger fool me..

Its today...postman is gone and no lenses , so its back to the glasses for christmas...tanks Vision Direct...back to Lense Planet...:mad::rolleyes:

Ordered two weeks ago before you ask..

Following on from this...money was refunded.....luckily for me as a quick search found
http://www.alensa.ie/ ........ordered on 28..delivered on the 29....now thats good service, AND cheaper than that other crowd....i can see again....:D

Wichita Lineman · 04-01-2016 1:40pm

I was in Xtravision / HMV in Athlone at weekend and picked out 4 DVD's to purchase. Went to the counter where there were 3 members of staff 'working' and waited almost 10 minutes behind the one person who was being dealt with by a man while the other 2 (ladies) fiddled about with a bits of paper and talking to each other but neither actually serving anybody. They totally blanked me so I dropped the DVD's on the shelf and left. No wonder it's closing down.

angrylady · 05-01-2016 1:44pm

anyone else out there have serious issues with Parcel2go, i sent a parcel with them the 5th december, firstly it was no collcted on agreed date yet scanning showed up it was collcted, the latest date for delivery was the 16th December and it is still no updated or delivered. i tried to created a claim as i paid extra when sending package for insurance but this was rejected as package found but still no online tracking updates or delivery. i have spoken daily to company via online help and keep getting same respone we are following up on it but yet no one ever gets back to me.
just putting this out if thinking of sending a pacel use a different courier service as this company is a disgrace.

p2g_qc · 06-01-2016 11:43am

<SNIP> PM Sent

Esho · 06-01-2016 11:53am

Best: Aviva
Worst UPC - terrible, no straight answers, incorrect information, wastes an hour out life on each call

ohnonotgmail · 06-01-2016 12:02pm

Esho wrote: »

Best: Aviva
Worst UPC - terrible, no straight answers, incorrect information, wastes an hour out life on each call

I find the UPC online chat much better than their phone line.

angrylady · 07-01-2016 2:34pm

angrylady wrote: »

anyone else out there have serious issues with Parcel2go, i sent a parcel with them the 5th december, firstly it was no collcted on agreed date yet scanning showed up it was collcted, the latest date for delivery was the 16th December and it is still no updated or delivered. i tried to created a claim as i paid extra when sending package for insurance but this was rejected as package found but still no online tracking updates or delivery. i have spoken daily to company via online help and keep getting same respone we are following up on it but yet no one ever gets back to me.
just putting this out if thinking of sending a pacel use a different courier service as this company is a disgrace.

A very helpful member from calaims in parcel2go replied and finally all is sorted.

dubstarr · 07-01-2016 2:50pm

Argos.Both my son an electrical scooter for Christmas,wouldnt charge.Got another one,same thing.

Brought it back last night and was expecting it to be awkward to change it for something different
Lovely helpful lady who swapped it no bother and without hassle.It was great dealing wiht someone effeciant and knew what they where doing.

the evasion_kid · 13-01-2016 10:32pm

aer lingus,i can safely say i will never use their services again after this morning,no customer servive and a rude bunch...

TheChizler · 14-01-2016 11:12am

the evasion_kid wrote: »

aer lingus,i can safely say i will never use their services again after this morning,no customer servive and a rude bunch...

What happened?

the evasion_kid · 14-01-2016 12:40pm

TheChizler wrote: »

What happened?

turned up in plenty of time for my flight with them to amsterdam where id be flying on to bangkok with china air,i knew by the fella at the check in he was going to be obtuse,he started questioning why i had a one way flight and i explained i was travelling a few countries in the region and didnt have a return date let alone what place id be in.he said id need evidence that i was travelling outside of bangkok city,so fair enough i went off and spent half an hour booking a train and ferry to some island down there and came back showed him the email,wasnt good enough after him telling me thats what i had to do.

then he changed tack and said i needed something to say i was travelling out of thailand,bit of a panic on at this stage as the minutes were melting down.dealing online with tour operators is not easy a lot of the sites arent even in english plus the time of filling in every detail(there like there minute details over there,so after a few dead ends i got something booked and arrived back to him with 40 minutes until the plane took off and he looks at me "gates closed buddy" in a real snotty manner looking me up and down.he sent me over to another aer lingus desk were they made no attempt to get me on a later flight or even one during the week,they sent me on to another aer lingus desk were she just took the details wrote out a number for china air and told me to ring them.basically i ened up back outside terminal 2...no holiday,no rescheduled flight,no refund

5rtytry56 · 14-01-2016 12:48pm

Praise: Costa Coffee bar in Stillorgan cinema, about 7 in the evening. Served by friend barista to my table and nice caramel cappucino with a muffin. I did'nt go to a movie btw, the other coffee places I tried beforehand had sizeable queues to join before being served.

Graham · 14-01-2016 1:12pm

the evasion_kid wrote: »

i had a one way flight and i explained i was travelling a few countries in the region and didnt have a return date let alone what place id be in.he said id need evidence that i was travelling outside of bangkok city,so fair enough i went off and spent half an hour booking a train and ferry to some island down there and came back showed him the email,wasnt good enough after him telling me thats what i had to do.

then he changed tack and said i needed something to say i was travelling out of thailand

I'm not entirely sure that's the fault of Aer Lingus. Did you check the visa rules when you were planning your trip?

A visa is not required for entering Thailand for some EU Nationals, American, Canadian, Australian and New Zealand citizens (countries on waiver scheme), provided all of the following conditions can be satisfied:
a) Purpose of visit is tourism only.
b) Duration of stay is less than 30 days
c) Visitor is in possession of a pre-booked flight from Thailand within 30 days

ohnonotgmail · 14-01-2016 1:15pm

the evasion_kid wrote: »

turned up in plenty of time for my flight with them to amsterdam where id be flying on to bangkok with china air,i knew by the fella at the check in he was going to be obtuse,he started questioning why i had a one way flight and i explained i was travelling a few countries in the region and didnt have a return date let alone what place id be in.he said id need evidence that i was travelling outside of bangkok city,so fair enough i went off and spent half an hour booking a train and ferry to some island down there and came back showed him the email,wasnt good enough after him telling me thats what i had to do.

then he changed tack and said i needed something to say i was travelling out of thailand,bit of a panic on at this stage as the minutes were melting down.dealing online with tour operators is not easy a lot of the sites arent even in english plus the time of filling in every detail(there like there minute details over there,so after a few dead ends i got something booked and arrived back to him with 40 minutes until the plane took off and he looks at me "gates closed buddy" in a real snotty manner looking me up and down.he sent me over to another aer lingus desk were they made no attempt to get me on a later flight or even one during the week,they sent me on to another aer lingus desk were she just took the details wrote out a number for china air and told me to ring them.basically i ened up back outside terminal 2...no holiday,no rescheduled flight,no refund

was the flight to ams and then on to BKK booked as part of the same ticket? I.E. the checkin guy at DUB was checking you straight through to BKK including your baggage? if he was then i can see why he asked you the questions he did. If you turn up at BKK with no return flight booked then there is a possibility that thai immigration will turn you back. If they do then the airline is responsible for flying you back and they also get fined by the Thais. That doesnt explain his attitude but it would explain why he asked those questions.

ohnonotgmail · 14-01-2016 1:16pm

seems i was beaten to it by a much more succinct answer while i was typing.

dohouch · 14-01-2016 1:17pm

the evasion_kid wrote: »

turned up in plenty of time for my flight with them to amsterdam where id be flying on to bangkok with china air,i knew by the fella at the check in he was going to be obtuse,he started questioning why i had a one way flight and i explained i was travelling a few countries in the region and didnt have a return date let alone what place id be in.he said id need evidence that i was travelling outside of bangkok city,so fair enough i went off and spent half an hour booking a train and ferry to some island down there and came back showed him the email,wasnt good enough after him telling me thats what i had to do.

then he changed tack and said i needed something to say i was travelling out of thailand,bit of a panic on at this stage as the minutes were melting down.dealing online with tour operators is not easy a lot of the sites arent even in english plus the time of filling in every detail(there like there minute details over there,so after a few dead ends i got something booked and arrived back to him with 40 minutes until the plane took off and he looks at me "gates closed buddy" in a real snotty manner looking me up and down.he sent me over to another aer lingus desk were they made no attempt to get me on a later flight or even one during the week,they sent me on to another aer lingus desk were she just took the details wrote out a number for china air and told me to ring them.basically i ened up back outside terminal 2...no holiday,no rescheduled flight,no refund

Anybody understand this, Why would Aerlingus care about my travel plans?

forget this, never dealt with these kind of visas before

ohnonotgmail · 14-01-2016 1:19pm

dohouch wrote: »

Anybody understand this, Why would Aerlingus care about my travel plans?

yep, see post 2 above yours.

the evasion_kid · 14-01-2016 1:23pm

ohnonotgmail wrote: »

was the flight to ams and then on to BKK booked as part of the same ticket? I.E. the checkin guy at DUB was checking you straight through to BKK including your baggage? if he was then i can see why he asked you the questions he did. If you turn up at BKK with no return flight booked then there is a possibility that thai immigration will turn you back. If they do then the airline is responsible for flying you back and they also get fined by the Thais. That doesnt explain his attitude but it would explain why he asked those questions.

i had no problem with that,what i did have a problem with was doing what he asked and then being told it wouldnt do it ate up a lot of time and being sent onto desk after desk to be dealing with people who had no interest in sorting it out,ive flown a lot and anytime ive missed a flight or something went wrong other airlines went above and beyond to get you there even on another airline with a small fee attached,even dealing with them over the phone yesterday was no easy task,i ,left my number with 3 different operators and none of them have rang back.

endofrainbow · 14-01-2016 1:23pm

you need proof of onward travel from certain countries of which Thailand is one - the onus is on you, the passenger, to ensure you have proper documentation to travel.

His attitude may have been off but sometimes people will come on travel boards to complain when they don't get what they want.

MOH · 14-01-2016 1:29pm

Good

ohnonotgmail wrote: »

was the flight to ams and then on to BKK booked as part of the same ticket? I.E. the checkin guy at DUB was checking you straight through to BKK including your baggage? if he was then i can see why he asked you the questions he did. If you turn up at BKK with no return flight booked then there is a possibility that thai immigration will turn you back. If they do then the airline is responsible for flying you back and they also get fined by the Thais. That doesnt explain his attitude but it would explain why he asked those questions.

That would make sense, but it sounds like he asked for proof of the wrong thing first, leading to the delay which caused the poster to miss his flight.

ohnonotgmail · 14-01-2016 1:39pm

MOH wrote: »

That would make sense, but it sounds like he asked for proof of the wrong thing first, leading to the delay which caused the poster to miss his flight.

It does seem that way. which is the fault of the aer lingus guy. But the onus is on the traveller to know the conditions of the visa they will be using and ensure they adhere to them. In this case having a return flight (or a flight outside thailand) booked before travel.

SuperS54 · 14-01-2016 3:25pm

the evasion_kid wrote: »

turned up in plenty of time for my flight with them to amsterdam where id be flying on to bangkok with china air,i knew by the fella at the check in he was going to be obtuse,he started questioning why i had a one way flight and i explained i was travelling a few countries in the region and didnt have a return date let alone what place id be in.he said id need evidence that i was travelling outside of bangkok city,so fair enough i went off and spent half an hour booking a train and ferry to some island down there and came back showed him the email,wasnt good enough after him telling me thats what i had to do.

then he changed tack and said i needed something to say i was travelling out of thailand,bit of a panic on at this stage as the minutes were melting down.dealing online with tour operators is not easy a lot of the sites arent even in english plus the time of filling in every detail(there like there minute details over there,so after a few dead ends i got something booked and arrived back to him with 40 minutes until the plane took off and he looks at me "gates closed buddy" in a real snotty manner looking me up and down.he sent me over to another aer lingus desk were they made no attempt to get me on a later flight or even one during the week,they sent me on to another aer lingus desk were she just took the details wrote out a number for china air and told me to ring them.basically i ened up back outside terminal 2...no holiday,no rescheduled flight,no refund

Not much help to you now but if you find yourself in the position again just book a full fare flight for anytime out of Thailand and preferably to Europe or visa free entry country then later just cancel it, make sure it's a full fare refundable.

L1011 · 14-01-2016 5:37pm

the evasion_kid wrote: »

turned up in plenty of time for my flight with them to amsterdam where id be flying on to bangkok with china air,i knew by the fella at the check in he was going to be obtuse,he started questioning why i had a one way flight and i explained i was travelling a few countries in the region and didnt have a return date let alone what place id be in.he said id need evidence that i was travelling outside of bangkok city,so fair enough i went off and spent half an hour booking a train and ferry to some island down there and came back showed him the email,wasnt good enough after him telling me thats what i had to do.

then he changed tack and said i needed something to say i was travelling out of thailand,bit of a panic on at this stage as the minutes were melting down.dealing online with tour operators is not easy a lot of the sites arent even in english plus the time of filling in every detail(there like there minute details over there,so after a few dead ends i got something booked and arrived back to him with 40 minutes until the plane took off and he looks at me "gates closed buddy" in a real snotty manner looking me up and down.he sent me over to another aer lingus desk were they made no attempt to get me on a later flight or even one during the week,they sent me on to another aer lingus desk were she just took the details wrote out a number for china air and told me to ring them.basically i ened up back outside terminal 2...no holiday,no rescheduled flight,no refund

Aer Lingus enforced the Thai visa rules, as they are legally required to.

Your fault, not theirs.

They would have been responsible for part of the cost of your inevitable deportation on refusal of entry (Thailand won't let you in without that proof) also. Thai immigration wouldn't let you go buy a flight to somewhere random while arguing with them - they'd be sending you back.

As goes telling you to contact Air China / China Airlines (I can't tell which it was, two very different companies) - that would be because your ticket was issued by them and Aer Lingus can't alter it

You need to seriously improve your research before starting off on expeditions

Also - how did you end up getting the same checkin agent every time when there's about 20 of them?

the evasion_kid · 14-01-2016 6:09pm

L1011 wrote: »

Aer Lingus enforced the Thai visa rules, as they are legally required to.

Your fault, not theirs.

They would have been responsible for part of the cost of your inevitable deportation on refusal of entry (Thailand won't let you in without that proof) also. Thai immigration wouldn't let you go buy a flight to somewhere random while arguing with them - they'd be sending you back.

As goes telling you to contact Air China / China Airlines (I can't tell which it was, two very different companies) - that would be because your ticket was issued by them and Aer Lingus can't alter it

You need to seriously improve your research before starting off on expeditions

Also - how did you end up getting the same checkin agent every time when there's about 20 of them?

as i said id no problem with that,ive flown twice into thailand on a one way, regulations change and whatever but to get him specifically what he asked for and then not accept it is different.funny thing id two mates on the same flight but were flying with a different carrier from amsterdam on one way tickets(they managed to mess up their flights and luggage along the way).ended up with the same fella because there wasnt much people checking in and we were dealing with him from the start.at the end of the day after being polite at three counters and numerous phonecalls i can only say they are not a happy bunch whether thats down to job conditions or moral who knows,i wouldnt be flying with them again anyway.

Imnotthehulk · 22-01-2016 1:26pm

Powercity in Tallaght.

Recently the mother bought a new phone for the house. Went up to Powercity as they had the model she wanted, and she also wanted to enquire about a second handset for the bedroom. From what I understand the sales person she spoke with was both uninterested and dismissive, but she came away with the phone she wanted (display model being the only one available, no problem).
When I get to the house we discover no manual in the box, and the phone won't connect to the base. So straight back to Powercity, the salesperson is at the helpdesk. I approach him and explain the problem, and true to his previous form (possibly on seeing it was my mother) was uninterested and dismissive, passing us off onto another. I should say this second chap was very helpful, attentive and polite.

Will not be returning to Powercity.

A customer shouldn't have to work harder than the salesperson to spend money!

shnaek · 27-01-2016 6:32pm

A shame I didn't search parcel2go here on boards before I booked with them last Saturday. They've been a nightmare. I've worked from home 3 days in a row, each day promised that the courier would arrive and they never arrived. I've emailed them and they keep telling me the courier is booked, then 'oh, I'm amazed they didn't turn up. I'll rebook it for tomorrow'. It's like groundhog day. I reckon 3 times fooled is enough. Be warned - don't do business with them.

Mod : Merged with Best/worst customer service thread

shnaek · 27-01-2016 6:59pm

So I just got an email back from them (because they don't have a phone number so you can't ring - I wonder why) and they say collection isn't guaranteed. What a wonderful business model! Like when I go to the pub and pay for a pint, but my pint isn't guaranteed. Or when I go to the shop and pay for a loaf of bread but the loaf of bread might or might not materialise.

JCX BXC · 27-01-2016 8:03pm

Well you're at least due the delivery costs back based on the fact that you paid for a service they didn't provide.

shnaek · 28-01-2016 10:43am

Carnacalla wrote: »

Well you're at least due the delivery costs back based on the fact that you paid for a service they didn't provide.

A small comfort alright, though I'd rather just deal with people that can actually do their job. I did demand a refund. Got a mail to say that a representative is looking into the refund.

MOH · 28-01-2016 2:38pm

Good

Never thought I'd say this as I've had problems with them before, but impressed with DHL.

Was expecting a delivery at work, got an email from someone at my former home address the far side of Dublin (which is still down as my billing address) just after lunchtime saying a package had been delivered for me. The courier had said something they didn't catch about it being delivered there instead of work for some reason.

Checked the tracking and it showed it having just been signed for by me at work. Been having problem with the crowd I ordered from, presumed they'd messed up and requested the change, so emailed DHL to confirm what happened before getting onto the retailer.

Had an email back inside an hour apologising profusely and saying the package shouldn't have been sent to the billing address without approval, and did I want them to collect it and redeliver. Before I got a chance to reply and say it was OK as I'd be able to pick it up the next day, got an email from former home saying the courier had come back and collected it, followed by one from DHL saying I'd have it the next day, apologising again.

Package was delivered lunchtime the next day, was in a long meeting, came out to find two missed calls and an email from DHL asking me had I received the delivery OK.

In fairness, it sounds like someone looked at the wrong address (no idea why the retailer also had my billing address on the exposed part of the delivery docket) and threw it in the wrong van, and then the courier tried to do me a favour by delivering it rather than bringing it back to the depot. But quite impressed with the level of DHLs follow-up

5rtytry56 · 12-02-2016 5:05pm

STARBUCKS, within Cinema complex, Blanchardstown Shopping Mall.

Very warm friendly service from counterstaff (there was only 1) and nice Roast Vegetable Sandwich toasted to my liking!

kitchenkid · 12-02-2016 10:33pm

Airtricity final bill as I switched supplier was 40 euro in credit. Was promised refund on 4 February. On 8 February Airtricity took over 150 euro from my bank ac. I contacted them on that day and they promised to refund it. I rang today to say I got no refund and they told me the "accounts team cancelled the refund as your direct debit had yet to clear, will arrange for the amount to be refunded today and will be in your bank by friday next week.

Appalling experience. If I took somebody's money without reason for 2 weeks I would expect to be prosecuted for theft.

lukesmom · 13-02-2016 7:30pm

Hate saying this because back in my youth I spent a few very happy years working here but.....Tesco Navan

Cashiers with a puss that would turn milk sour. No 'hello how are you, nada' it's as if they would rather be anywhere else and perhaps they would. Then go! Give somebody else your job someone with a personality would be good.

There are a few lovely ladies on the registers in there but the ones that cannot be bothered to interact with you really let the place down.

dudara · 13-02-2016 7:32pm

Great service yesterday from both Bank of Ireland 365, Tesco Credit card and the Holiday Inn in Amsterdam Arena. Had to ring them all to sort out some stuff (left it all to Friday) but each interaction was great and all issues resolved.

Gorteen · 23-02-2016 9:30pm

My wife and I booked into Metropole hotel in Cork for a night. Lots of problems with room allocation and standards generally. I emailed complaint and the response was............. nothing! nada! silence!

I know it's only a single night........ but obviously customer service is not their strength.....

Miaireland · 23-02-2016 9:52pm

What is your question?

ben.schlomo · 23-02-2016 11:20pm

Gorteen wrote: »

My wife and I booked into Metropole hotel in Cork for a night. Lots of problems with room allocation and standards generally. I emailed complaint and the response was............. nothing! nada! silence!

I know it's only a single night........ but obviously customer service is not their strength.....

Was there nobody in the hotel to deal with your complaint at the time, little they can do after the fact.

Gorteen · 24-02-2016 5:45pm

ben.schlomo wrote: »

Was there nobody in the hotel to deal with your complaint at the time, little they can do after the fact.

The first problem was they had no record of our booking into the Metropole Hotel, even though I had a print out confirming our reservation.

Then the room they gave us was a double bed squeezed into a single room (one bedside locker, the other side of the bed pushed against the wall).

We asked for proper double room and eventually got one........ with peeling paint and signs of water ingress (damp).

Next morning discovered there was no hot water. (Water wasn't even luke-warm). Notified reception but we couldn't wait for plumber/maintenance as we had onward travel connections to make.

Wrote them an email a couple of days later which has been ignored. Not impressed, I have to admit!!!!

Your best and worst customer service experiences [rant & praise]

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