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BT Ireland/Eircom wholesale broadband provider for Sky Broadband

  • 18-09-2015 1:46pm
    #1
    ftakeith
    Banned (with Prison Access) Posts: 1,251 ✭✭✭


    I had no Eircom phone

    So contractors for BTI/E have made a mess in getting the line active on behalf of Sky so far since the middle of August 2015

    I wanted to complain about BTI/E to COMREG but I have to complain about Sky, its not even Sky's fault

    Sky have made every effort to sort out the mess

    If it happens to others
    don't get angry complain to COMREG as its the only way of improving the process in the future

    I am still committed in getting sky broadband or even sky fibre broadband


Comments

  • #2
    ftakeith
    Banned (with Prison Access) Posts: 1,251 ✭✭✭ftakeith


    ftakeith wrote: »
    I had no Eircom phone

    So contractors for BTI/E have made a mess in getting the line active on behalf of Sky so far since the middle of August 2015

    I wanted to complain about BTI/E to COMREG but I have to complain about Sky, its not even Sky's fault

    Sky have made every effort to sort out the mess

    If it happens to others
    don't get angry complain to COMREG as its the only way of improving the process in the future

    I am still committed in getting sky broadband or even sky fibre broadband

    sky fibre broadband was worth the wait


  • #3
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ftakeith wrote: »
    I had no Eircom phone

    So contractors for BTI/E have made a mess in getting the line active on behalf of Sky so far since the middle of August 2015

    I wanted to complain about BTI/E to COMREG but I have to complain about Sky, its not even Sky's fault

    Sky have made every effort to sort out the mess

    If it happens to others
    don't get angry complain to COMREG as its the only way of improving the process in the future

    I am still committed in getting sky broadband or even sky fibre broadband

    Sky cannot take orders for new phone lines, all they want is to upgrade what's there and already working. Their efibre install process is also a joke, they refuse to use KN, instead get their own Sierra do the in-house part so the customer ends up with a line that's never tested, which is very important with efibre. The customer then gets charged by either KN or Eircom if there's a problem that needs a callout


  • #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    I don't think that it is correct to say that Sky cannot take orders for new phone lines. Certainly they seem very reluctant to do so - but apparently for some time now there is a procedure in place where the company that you wish to order you bb from should take the order for the new line where one is necessary.


  • #5
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    ftakeith wrote: »
    sky fibre broadband was worth the wait

    Is the sky fibre bb good? I'm out of contract with Eir in December and was considering changing to sky as the Eir has crept up in price to €53.


  • #6
    ftakeith
    Banned (with Prison Access) Posts: 1,251 ✭✭✭ftakeith


    jca wrote: »
    Is the sky fibre bb good? I'm out of contract with Eir in December and was considering changing to sky as the Eir has crept up in price to €53.

    yes its good its exactly like e-fibre but its slightly cheaper


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  • #7
    ftakeith
    Banned (with Prison Access) Posts: 1,251 ✭✭✭ftakeith


    mass_debater wrote: »
    Sky cannot take orders for new phone lines, all they want is to upgrade what's there and already working. Their efibre install process is also a joke, they refuse to use KN, instead get their own Sierra do the in-house part so the customer ends up with a line that's never tested, which is very important with efibre. The customer then gets charged by either KN or Eircom if there's a problem that needs a callout

    KN were used by Sky, well it was BT Ireland/eircom for connecting the phone line

    KN were terrible until COMREG made them to do the phone line active or else


  • #8
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    ftakeith wrote: »
    yes its good its exactly like e-fibre but its slightly cheaper

    Yes, just don't let them do the install, fine if it's already done


  • #9
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    dub45 wrote: »
    I don't think that it is correct to say that Sky cannot take orders for new phone lines. Certainly they seem very reluctant to do so - but apparently for some time now there is a procedure in place where the company that you wish to order you bb from should take the order for the new line where one is necessary.

    All providers have access to all RAPs, thats the rules. Sky chose/choose not to use the provisioning services, but they've always had the option to if they weren't so tight.


  • #10
    delboy76
    Registered Users Posts: 137 ✭✭delboy76


    Hi,
    Just thinking of switching from Vodafone Broadband only service over to Sky if I can get a good package. From a previous conversation with a sky sales rep he stated that sky cannot transfer a broadband only package. Is that correct still or has things changed?

    Delboy


  • #11
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    delboy76 wrote: »
    Hi,
    Just thinking of switching from Vodafone Broadband only service over to Sky if I can get a good package. From a previous conversation with a sky sales rep he stated that sky cannot transfer a broadband only package. Is that correct still or has things changed?

    Delboy

    Vodafone will get a line installed and then change it after to broadband only


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  • #12
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    delboy76 wrote: »
    Hi,
    Just thinking of switching from Vodafone Broadband only service over to Sky if I can get a good package. From a previous conversation with a sky sales rep he stated that sky cannot transfer a broadband only package. Is that correct still or has things changed?

    Delboy

    Just be aware you have to take a phone line as well as efibre from Sky. And they charge €30 line rental which is more than any other provider.


  • #13
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    mass_debater wrote: »
    Sky cannot take orders for new phone lines, all they want is to upgrade what's there and already working. Their efibre install process is also a joke, they refuse to use KN, instead get their own Sierra do the in-house part so the customer ends up with a line that's never tested, which is very important with efibre. The customer then gets charged by either KN or Eircom if there's a problem that needs a callout

    Yes they can take orders for new lines, and have done for about a year. They can only do it for unique addresses though.
    jca wrote: »
    Is the sky fibre bb good? I'm out of contract with Eir in December and was considering changing to sky as the Eir has crept up in price to €53.

    It's the same line as eir, so no major difference really.
    ED E wrote: »
    All providers have access to all RAPs, thats the rules. Sky chose/choose not to use the provisioning services, but they've always had the option to if they weren't so tight.

    I think KN's reliability had a lot to do with the decision (as well as money). KN are well known for not turning up for customer appointments. Sierra in fairness to them are a lot better, and with Sky's systems, they can give a customer a specific appointment for Sierra.
    delboy76 wrote: »
    Hi,
    Just thinking of switching from Vodafone Broadband only service over to Sky if I can get a good package. From a previous conversation with a sky sales rep he stated that sky cannot transfer a broadband only package. Is that correct still or has things changed?

    Delboy

    It's still the case, Sky need a phone number and UAN to switch. Vodafone and eir's BB only products cannot be switched without activating a phone line first.


  • #14
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    Avada wrote: »
    I think KN's reliability had a lot to do with the decision (as well as money). KN are well known for not turning up for customer appointments. Sierra in fairness to them are a lot better, and with Sky's systems, they can give a customer a specific appointment for Sierra.

    This predates KNNs involvement by a long shot.


  • #15
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    ED E wrote: »
    This predates KNNs involvement by a long shot.

    I'm just referring to the in-home install. KN were involved in NLP for eir before Sky launched fibre. KN were constantly missing NLP install appointments. Then when Sky Fibre was launched, Sky decided to use Sierra for the customer facing appointment.

    Also, it means that an installer can do a tv and bb install on the same visit.


  • #16
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    Avada wrote: »
    I'm just referring to the in-home install. KN were involved in NLP for eir before Sky launched fibre. KN were constantly missing NLP install appointments. Then when Sky Fibre was launched, Sky decided to use Sierra for the customer facing appointment.

    Also, it means that an installer can do a tv and bb install on the same visit.

    It then ends up a hit or miss fibre install, the line must be tested from the cab which never happens as Sierra have no access to it


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