Tesco Mobile

deaglan169 · 24-01-2012 6:40pm

anyone else having problem when roaming then coming back onto home network, it may be my phone but it constantly displays roaming symbol thats fine i understand why, but then when i do travel to the north which is daily i work there it goes on o2 uk but then when i come back home it locks up my phone cant make/receive calls/texts till i reboot phone

Tesco Mobile: Paul · 24-01-2012 6:44pm

deaglan169 wrote: »

anyone else having problem when roaming then coming back onto home network, it may be my phone but it constantly displays roaming symbol thats fine i understand why, but then when i do travel to the north which is daily i work there it goes on o2 uk but then when i come back home it locks up my phone cant make/receive calls/texts till i reboot phone

Hi Deaglan

Make sure yuor phone is set on Automatic network and the phone should switch back automatically when you get home.

regards
Paul

JTMan · 24-01-2012 7:22pm

Hi Paul,

Any response from the relevant teams to the issues I raised with regard to your new price comparison that claims "all mobile networks" and that you have the "best value in Ireland" but omits the 9 cent domestic texts with Postfone and also omits to mention the free top up text bundles, with comparable other operators, that are better value for heavy users?

Again, I am only raising this to ensure honesty, transparency and accuracy in price claims, as required by regulation.

Thanks,

Ciaran

deaglan169 · 24-01-2012 7:29pm

Fungus wrote: »

Hi Paul,

Any response from the relevant teams to the issues I raised with regard to your new price comparison that claims "all mobile networks" and that you have the "best value in Ireland" but omits the 9 cent domestic texts with Postfone and also omits to mention the free top up text bundles, with comparable other operators, that are better value for heavy users?

Again, I am only raising this to ensure honesty, transparency and accuracy in price claims, as required by regulation.

Thanks,

Ciaran

it already is but i think its the fact that it is already roaming or at least the phone thinks it is, then when i do actually roam onto o2 uk it doesnt know what to do:D

nephster · 24-01-2012 10:48pm

Thanks for the quick reply re all my questions Paul. I guess Capped Monthly isn't for me, a normal monthly rolling contract it is!
A few more Qs:
1/ How many clubcard points will be given for porting to PAYG as of next week?
2/ Is there a list of the Tesco stores with Tesco Mobile personnel in them somewhere?

jay93 · 25-01-2012 1:10am

Was hoping to see the data speed cap removed before summer/september,
It's very slow compared to other providers i think Tesco would gain a lot more customers if the cap wasn't on the service it's really not ideal for smartphones that need high data transfer rates it get between 500-900kbps with tesco i could get 3000-6000kbps on another network big differance in speeds!!

GIMP · 25-01-2012 1:33am

Paul
The speeds the last 3 nights have been slow or unusable in Dublin 3 area on Edge and 3g. Browser times out constantly. Usually from 8 until 1pm. I normally have no issues, is there a network problem in the area?

Tesco Mobile: Paul · 25-01-2012 9:30am

Fungus wrote: »

Hi Paul,

Any response from the relevant teams to the issues I raised with regard to your new price comparison that claims "all mobile networks" and that you have the "best value in Ireland" but omits the 9 cent domestic texts with Postfone and also omits to mention the free top up text bundles, with comparable other operators, that are better value for heavy users?

Again, I am only raising this to ensure honesty, transparency and accuracy in price claims, as required by regulation.

Thanks,

Ciaran

Hi Ciaran

Yes, the price comparison will be taken down this am. was supposed to come down yesterday. Chasing the web team.

regards
Paul

Tesco Mobile: Paul · 25-01-2012 9:32am

deaglan169 wrote: »

it already is but i think its the fact that it is already roaming or at least the phone thinks it is, then when i do actually roam onto o2 uk it doesnt know what to do:D

The R for roaming is not conencted to this. This is for data roaming as we national roam on O2 Ireland's network. What phone do you have?

Tesco Mobile: Paul · 25-01-2012 9:37am

nephster wrote: »

Thanks for the quick reply re all my questions Paul. I guess Capped Monthly isn't for me, a normal monthly rolling contract it is!
A few more Qs:
1/ How many clubcard points will be given for porting to PAYG as of next week?
2/ Is there a list of the Tesco stores with Tesco Mobile personnel in them somewhere?

Hi Nephster

1. Clubcard points will be announced next week.
2. Yes ,as below

regards
Paul

Tesco Mobile Pay Monthly staff will be instore Wed to Sat this week. You can sign up immediately in store and walk out working.

Dublin
Balbriggan Extra
Artane
Clarehall Extra
Santry
Cabra
Clearwater Extra
Tallaght

Laois
Portlaoise

Waterford
Ardkeen Extra

Wicklow
Arklow Extra

Limerick
Coonagh

Cork
Douglas
Mahon Point Extra

Louth
Drogheda
Dundalk

Offaly
Edenderry Extra
Tullamore Extra

Wexford
New Ross
Wexford Extra

Tipperary
Nenagh
Clonmel
Roscrea

Kildare
Newbridge
Maynooth
Kildare Town

Galway
Ballinasloe
Galway City

Mayo
Claremorris

Kerry
Killarney Park Extra

Tesco Mobile: Paul · 25-01-2012 9:38am

jay93 wrote: »

Was hoping to see the data speed cap removed before summer/september,
It's very slow compared to other providers i think Tesco would gain a lot more customers if the cap wasn't on the service it's really not ideal for smartphones that need high data transfer rates it get between 500-900kbps with tesco i could get 3000-6000kbps on another network big differance in speeds!!

Yes, Jay93. I would like it done tomorrow but unfortunately there is a project that needs to be executed before this can be achieved.

Its not just a switch on/off thing

regards
Paul

Tesco Mobile: Paul · 25-01-2012 9:43am

GIMP wrote: »

Paul
The speeds the last 3 nights have been slow or unusable in Dublin 3 area on Edge and 3g. Browser times out constantly. Usually from 8 until 1pm. I normally have no issues, is there a network problem in the area?

Hi GIMP

Yes, we have also noticed some poor speeds over the last couple of days which we are looking into with our technical team and O2. It looks much better this am.

I would be grateful if you could let me know you experiences over the next few days either here or by PM.

regards
Paul

deaglan169 · 25-01-2012 2:30pm

Hi paul i ahve an iphone 3gs unlocked works on several other sims but not tesco mobile it gets stuck on the activation screen saying i need a compatible sim card any ideas

JTMan · 25-01-2012 9:29pm

Tesco Mobile: Paul wrote: »

Hi Ciaran

Yes, the price comparison will be taken down this am. was supposed to come down yesterday. Chasing the web team.

regards
Paul

Thanks Paul, much appreciated.

.BrianJM · 27-01-2012 2:09am

I get a message "Could not send your message due to a network error. Try again. 38."

This is an SMS for data to 174211. Are there problems? Other numbers seem O.K. I'm in Dublin 7.
My current add-on was due to expire on the 26th so could go anytime without me being able to replenish it!

Tesco Mobile: Paul · 27-01-2012 9:22am

Auld-Yin wrote: »

I get a message "Could not send your message due to a network error. Try again. 38."

This is an SMS for data to 174211. Are there problems? Other numbers seem O.K. I'm in Dublin 7.
My current add-on was due to expire on the 26th so could go anytime without me being able to replenish it!

Hi there

I will check. Can you PM me your number please for the ticket with support?

regards
Paul

Rustlers · 29-01-2012 3:11am

Hi Paul/others:
I am flying into Dublin Airport and on to city centre Merrion Sq. area.
Is there a place in the airport to buy & topup Tesco pay as you go prepaid sim card?

If not the airport, then any place near Merrion sq.?
Thanks

Tesco Mobile: Paul · 29-01-2012 9:15am

Rustlers wrote: »

Hi Paul/others:
I am flying into Dublin Airport and on to city centre Merrion Sq. area.
Is there a place in the airport to buy & topup Tesco pay as you go prepaid sim card?

If not the airport, then any place near Merrion sq.?
Thanks

Yes, near Merrion Sq there is a Tesco Express on Baggot St and one in Temple Bar also. Both sell SIMs and topup.

Near the airport there is a Tesco in Santry. Sells phones also.

regards
Paul

deaglan169 · 29-01-2012 4:57pm

is there still problems with topping up via debit card, i have mine registered online but i cant topup by text?

Rustlers · 29-01-2012 5:24pm

Thanks, so there is no place inside the the airport itself before i board the coach to the hotel?
Apologies for the detailed questions, I am flying in from US and my first visit to Eire.

And the one on Baggot, is there a address and timings they are open (flying in on Sunday) "tesco express" didn't show up in google maps at that location.

Tesco Mobile: Paul wrote: »

Yes, near Merrion Sq there is a Tesco Express on Baggot St and one in Temple Bar also. Both sell SIMs and topup.

Near the airport there is a Tesco in Santry. Sells phones also.

regards
Paul

Tesco Mobile: Paul · 29-01-2012 8:30pm

Rustlers wrote: »

Thanks, so there is no place inside the the airport itself before i board the coach to the hotel?
Apologies for the detailed questions, I am flying in from US and my first visit to Eire.

And the one on Baggot, is there a address and timings they are open (flying in on Sunday) "tesco express" didn't show up in google maps at that location.

Tesco in Baggot St is your best option. Open 24hrs I think. Near the canal bridge a few doors down from Burger King

Regards
Paul

Tesco Mobile: Paul · 29-01-2012 8:33pm

deaglan169 wrote: »

is there still problems with topping up via debit card, i have mine registered online but i cant topup by text?

No the issue with Visa Debit was resolved. Contact care to query and they should be able to help.

Regards
Paul

Tesco Mobile: Paul · 29-01-2012 8:35pm

Correction Tesco Baggot Street open 7-11

Regards
Paul

GIMP · 30-01-2012 12:57am

Tesco Mobile: Paul wrote: »

Hi GIMP

Yes, we have also noticed some poor speeds over the last couple of days which we are looking into with our technical team and O2. It looks much better this am.

I would be grateful if you could let me know you experiences over the next few days either here or by PM.

regards
Paul

Hi Paul

Data speeds are still very intermittent, tested today in Dublin 13 browser keeps timing out with no connection. In Dublin 3 now (23.52pm) and speeds are very slow.

Also on a secondary issue none of my international webtexts have deducted from the 50 despite sending a number of texts this month.

Tesco Mobile: Paul · 30-01-2012 9:43am

GIMP wrote: »

Hi Paul

Data speeds are still very intermittent, tested today in Dublin 13 browser keeps timing out with no connection. In Dublin 3 now (23.52pm) and speeds are very slow.

Also on a secondary issue none of my international webtexts have deducted from the 50 despite sending a number of texts this month.

Can you Please PM me your number..

grasshopper31 · 30-01-2012 3:26pm

Hi Paul,
Trying yo activate my voice mail .... can you forward the code to me as ive already been onto cust service twice and its not working - cant phone again as im in work...

it went something like this: **004*08

Thanks

Tesco Mobile: Paul · 30-01-2012 3:40pm

grasshopper31 wrote: »

Hi Paul,
Trying yo activate my voice mail .... can you forward the code to me as ive already been onto cust service twice and its not working - cant phone again as im in work...

it went something like this: **004*08

Thanks

Hi there

Try this (note the 5 after the prefix)

*004*[Your voice mailbox like +353875xxxxxxx]#

e.g. *004*+3538951234567#

This sets all conditional diverts to go to your voicemail

If you want to just set if busy, no answer, unreachable on their own its as below

If busy
*67*[dest]*11#

If no answer
*61*[dest]*11*[sec]#

If unreachable
*62*[dest]*11#

hope this helps

regards
Paul

grasshopper31 · 30-01-2012 8:56pm

thanks paul, got it sorted.

machalla · 31-01-2012 3:56pm

Hi Paul,

I can't see them listed but are there any add-ons for unlimited landline calls or better landline call rates? Or plans for an add-on/plan that would make this available?

Thanks.

Cromwelly · 31-01-2012 5:15pm

Paul

Comparing Irish mobile contracts, can you clarify what I'd be paying per MMS, and whether it's different for a 12 month vs 18 month contract at €35 pay monthly (500/500).
The Tesco website isn't very clear on this, the 12 month tab states "0" and the 18 month tab doesn't mention MMS at all.

TIA

Tesco Mobile: Paul · 31-01-2012 5:49pm

machalla wrote: »

Hi Paul,

I can't see them listed but are there any add-ons for unlimited landline calls or better landline call rates? Or plans for an add-on/plan that would make this available?

Thanks.

Hi there,

We dont have addons yet but we are loking at something in this space to be delivered over the next few months.

regards
Paul

Tesco Mobile: Paul · 31-01-2012 5:50pm

Cromwelly wrote: »

Paul

Comparing Irish mobile contracts, can you clarify what I'd be paying per MMS, and whether it's different for a 12 month vs 18 month contract at €35 pay monthly (500/500).
The Tesco website isn't very clear on this, the 12 month tab states "0" and the 18 month tab doesn't mention MMS at all.

TIA

hi there

Tesco Mobile to TEsco Mobile MMS is free and to other operators its 20c per MMS

regards
Paul

Cromwelly · 31-01-2012 5:56pm

Tesco Mobile: Paul wrote: »

hi there

Tesco Mobile to TEsco Mobile MMS is free and to other operators its 20c per MMS

regards
Paul

Thanks Paul, great to get such a quick response.

JTMan · 31-01-2012 8:38pm

machalla wrote: »

Hi Paul,

I can't see them listed but are there any add-ons for unlimited landline calls or better landline call rates? Or plans for an add-on/plan that would make this available?

Thanks.

Hi Machalla,

If you need unlimited landline calls then your best bet is eMobile.

eMobile give you unlimited landline calls with most of their bill pay packages.

Also eMobile give unlimited landline calls with their prepay packages when you top up by 20 EUR and opt in to one of their top up bundles.

snowdaze · 01-02-2012 1:00am

Question for Paul:

Thinking of getting a phone and tesco sim. Can get them for both if us...

Need to send many texts and call often to one particular person who lives near the NI border so therefore their signal is UK.

At the moment we both use vodafone for this so it is free for me to phone him and text him.... and for him it is free to receive calls and texts but costs him 13c to send texts and I do the calling. This is of course only if we have both done the minimum monthly top-up of €20. He has to keep topping up throughout the month because of the price of texts.....

Would this be cheaper with Tesco?

Is there a way to have free texts and calls between the two phones with tesco for doing a minimum top-up or monthly rate?

Hope this is clear - thanks.

machalla · 01-02-2012 6:49pm

Fungus wrote: »

Hi Machalla,

If you need unlimited landline calls then your best bet is eMobile.

eMobile give you unlimited landline calls with most of their bill pay packages.

Also eMobile give unlimited landline calls with their prepay packages when you top up by 20 EUR and opt in to one of their top up bundles.

Cheers Fungus,

My main issue is lack of signal at home which is irritating. Currently with 3 I have no signal whatsoever in the house. Meteor/Emobile in the past has been the same although I may have to check again. O2 is so-so working most of the time and Vodafone is generally reliable (although that too can drop signal and its the best of them).

Thats why Tesco may suit me quite well if I could get a cheap landline package as I make a lot of calls to landlines. I'd consider emobile/meteor if it weren't for the reception issue. Its annoying as it tends to mean you can't go for the best priced packages at times.

Thanks for the suggestion in any case though.

JTMan · 01-02-2012 7:06pm

snowdaze wrote: »

Need to send many texts and call often to one particular person who lives near the NI border so therefore their signal is UK.

At the moment we both use vodafone for this so it is free for me to phone him and text him.... and for him it is free to receive calls and texts but costs him 13c to send texts and I do the calling. This is of course only if we have both done the minimum monthly top-up of €20. He has to keep topping up throughout the month because of the price of texts.....

Tesco do not offer roaming bundles nor free UK roaming.

Your best value bet is 3 for both parties.

With 3 if you pick up a 3 UK signal, you still get charged RoI rates as they offer free roaming, including top up bundles, in the UK.

Also, with 3 you get unlimited text messages when you top up by 20 EUR so neither party pays for the texts regardless of a UK signal or RoI signal.

snowdaze · 01-02-2012 7:36pm

Fungus wrote: »

Tesco do not offer roaming bundles nor free UK roaming.

Your best value bet is 3 for both parties.

With 3 if you pick up a 3 UK signal, you still get charged RoI rates as they offer free roaming, including top up bundles, in the UK.

Also, with 3 you get unlimited text messages when you top up by 20 EUR so neither party pays for the texts regardless of a UK signal or RoI signal.

thanks very much Fungus!

I am off to the three site now to look into this...cheers!!:)

deisedevil · 03-02-2012 8:20pm

Hi Paul,

I have been trying to sign up to the €20 Sim only offer that you have but it keeps telling me that the offer is unavailable at this time and that I should try the capped plan offer.

I tried calling up about this and even after speaking with a supervisor I was told that the system has decided I cannot have the offer and that's the end of it.

I knew there was something a bit odd with this so I got my partner and 3 other friends to try from their own pc's in different locations and see if they could get it. No one could get the offer, it seems to be giving everyone the same message.

Why are Tesco's not allowing anyone to sign up to their Sim only offers?

Regards,

Deisedevil.

Edit: Actually, if anyone else sees this could you try and select the 20 a month sim only offer: http://shop.tescomobile.ie/SIM-only-plans.aspx Then enter your details (doesn't sign you up top anything) and try and see if it brings you to the payment stage or does it tell you that the offer is unavailable to you and the offers you the Capped Plan.

n3lly · 03-02-2012 9:58pm

deisedevil wrote: »

Hi Paul,

I have been trying to sign up to the €20 Sim only offer that you have but it keeps telling me that the offer is unavailable at this time and that I should try the capped plan offer.

I tried calling up about this and even after speaking with a supervisor I was told that the system has decided I cannot have the offer and that's the end of it.

I knew there was something a bit odd with this so I got my partner and 3 other friends to try from their own pc's in different locations and see if they could get it. No one could get the offer, it seems to be giving everyone the same message.

Why are Tesco's not allowing anyone to sign up to their Sim only offers?

Regards,

Deisedevil.

Edit: Actually, if anyone else sees this could you try and select the 20 a month sim only offer: http://shop.tescomobile.ie/SIM-only-plans.aspx Then enter your details (doesn't sign you up top anything) and try and see if it brings you to the payment stage or does it tell you that the offer is unavailable to you and the offers you the Capped Plan.

Deisedevil I've had the same problem but not with the sim only plan.

I tried to sign up to an 18 month contract (€55 p/m) tonight. Initially I tried signing up online. But having been rejected, I decided to call them on the phone.

I spoke to a nice man there who took all my details down and surprisingly I got rejected again. I asked why and was told that each application is vetted by 'the system' and if it deems the applicant to be a risk it would deny the applicant from signing up.

If I'm frank I was insulted and felt discriminated.

Here are some of my details which deemed me unsuitable to afford a 55 euro rolling contract for 18 months.

I'm 28,
Live at home with folks as I'm a mature student (Final year).
Have lived there for 10 years +.
Have been with my bank for 10 years +.

Supplied home address etc etc..

I'm absolutely flabbergasted. (yet not surprised in a way) That such a crude vetting system is in place, The gentleman I was speaking to wasn't able to override this simple Yes or No system.

No where was I asked what kind of income I had coming in. The fact that I'm officially a student does not mean that I do not work. (I pull ~€300 p/w in from a part time job). Not a lot if I lived out of home but I pay rent etc and have paid my way for a long long time now.

The fact that I've been on bill paying contract for the past 9 years has no relevance here either.

So in the end because I live with my parents as I decided to go back to University even though I'm 28 years of age has meant I've been denied to sign up.

When I asked to speak to someone else I was told that they wouldn't be able to do anything for me.

I'm tempted to write in to Tesco Mobile, asking them how they deemed me unsuitable due to my residential status.

To be honest I've never been so angry that something that should be so simple has turned into such an arduous task. I was told (after I suggested it) that I would have to get one of my parents to sign up for me then once the account was up and running I would then have to change the billing details to my own. I even suggested hesitantly to put a parent down as a guarantor which I was told I could not do.

I'm wondering if it's even worth writing in to Tesco as I highly doubt anyone would read the letter.

I can only assume that Deisedevil has been rejected for similar reasons? Or laughably that there was a system error this evening denying sign ups.

Again, I'm not applying for a mortgage here. I simply can't understand how they are rejecting me purely on the premise that I live at home and am a student (regardless of age).

Apologies that this has turned into quite a rant.

I forgot to mention, I'm not allowed to change any of the details I provided in the first instance as 'The system' Would recognise my double entry and deny my approval again. Come May when I finish my course and find a job I'd be interested to know how the system would believe me when I tell it I'm no longer a student.

Such a shame I was genuinely looking forward to signing up to them but this is just a fantastic start and reason not to bother with the network.

Tesco Mobile: Paul · 03-02-2012 10:52pm

Hi Guys

There is an issue at the moment that may be causing everyone to be rejected (going on for a few hours). It should be resolved overnight. Please try again in the am.

I cannot comment on individual cases not least on a public forum

regards
Paul

Stavro Mueller · 03-02-2012 10:53pm

Hi Paul

Will you be improving your selection of handsets?

Tesco Mobile: Paul · 03-02-2012 10:56pm

cymbaline wrote: »

Hi Paul

Will you be improving your selection of handsets?

Yes over the coming weeks

jay93 · 04-02-2012 12:26am

Tesco Mobile: Paul wrote: »

Yes, Jay93. I would like it done tomorrow but unfortunately there is a project that needs to be executed before this can be achieved.

Its not just a switch on/off thing

regards
Paul

Thanks Paul fully understand that it's not an on/off switch i'm just eager to see faster speeds on the Tesco Mobile network because for me at the moment it is the only downside to the network you have great tariffs data coverage double top up's and other great offers but the speed on the 3G network is very bad i mean below 500Kbps! For a smartphone these speeds are not great for most apps altough it's grand most.

There is 3 confirmed MVNO's setting up in Ireland now and i think that if Tesco want to stay on top of things speeding up the 3G network is only for the best of best Tesco and it's customers i've no problem waiting til summer or whenever the project is complete, tough some other people may see the offers of the various new networks and switch because of a superior data service.:pac:

I do find data very reliable on EDGE aswell compared to 2G data on other networks!

Electrician · 04-02-2012 2:31pm

Hi Paul. What speed is the data restricted to?

Tesco Mobile: Paul · 04-02-2012 2:35pm

Tesco Mobile: Paul wrote: »

Hi Guys

There is an issue at the moment that may be causing everyone to be rejected (going on for a few hours). It should be resolved overnight. Please try again in the am.

I cannot comment on individual cases not least on a public forum

regards
Paul

This issue with shop pay monthly sign ups is now resolved

Tesco Mobile: Paul · 04-02-2012 2:35pm

Electrician wrote: »

Hi Paul. What speed is the data restricted to?

Hi there

its 1.2mbps.

regards
Paul

deisedevil · 04-02-2012 4:19pm

Tesco Mobile: Paul wrote: »

This issue with shop pay monthly sign ups is now resolved

Thanks Paul. I tried it this morning, with the exact same details and it went through fine.

I get the fact that at any time there could be a system issue and these things happen, but I don't understand why there is no system in place to check it once someone makes a call to make sure it is a genuine rejection.

It was very frustrating being told that I was rejected and to try again in 6 months and that no more info could be given to me as per T&C's. The only reason I could think would be because I selected Unemployed by mistake instead of student, so it felt like I was being discriminated against just because I was unemployed. (Made redundant recently) I have been in employment since I'm 15, I have never missed bills in my life and this felt like a bit of a slap in the face.

I think this might be something Tesco's could look into as I would have been completely put off them only for I have heard their customer service is excellent and I have had nothing but good experiences with Tesco Insurance also.

deisedevil · 04-02-2012 4:29pm

deisedevil wrote: »

Thanks Paul. I tried it this morning, with the exact same details and it went through fine.

I get the fact that at any time there could be a system issue and these things happen, but I don't understand why there is no system in place to check it once someone makes a call to make sure it is a genuine rejection.

It was very frustrating being told that I was rejected and to try again in 6 months and that no more info could be given to me as per T&C's. The only reason I could think would be because I selected Unemployed by mistake instead of student, so it felt like I was being discriminated against just because I was unemployed. (Made redundant recently) I have been in employment since I'm 15, I have never missed bills in my life and this felt like a bit of a slap in the face.

I think this might be something Tesco's could look into as I would have been completely put off them only for I have heard their customer service is excellent and I have had nothing but good experiences with Tesco Insurance also.

Actually, I meant to add. I highlighted the issue to O2. I called and explained that I had tried and 4 others had tried and all having same issue. The girl I spoke with then did a check on it and said that there was some issue in retail yesterday and that they may be linked and that they were going to get Tech to have a look into it. I have worked for years with Telecoms providers and I think it's a poor sign that a customer had to go to those lengths to highlight a problem to the provider. She said someone would call me this morning to give me an update on it, got no call.

Tesco Mobile: Paul · 04-02-2012 4:47pm

deisedevil wrote: »

Thanks Paul. I tried it this morning, with the exact same details and it went through fine.

I get the fact that at any time there could be a system issue and these things happen, but I don't understand why there is no system in place to check it once someone makes a call to make sure it is a genuine rejection.

It was very frustrating being told that I was rejected and to try again in 6 months and that no more info could be given to me as per T&C's. The only reason I could think would be because I selected Unemployed by mistake instead of student, so it felt like I was being discriminated against just because I was unemployed. (Made redundant recently) I have been in employment since I'm 15, I have never missed bills in my life and this felt like a bit of a slap in the face.

I think this might be something Tesco's could look into as I would have been completely put off them only for I have heard their customer service is excellent and I have had nothing but good experiences with Tesco Insurance also.

Thanks for the feedback. Care should have been aware of the issue. It has been raised with the team.

Tesco Mobile

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