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Lycamobile - no free numbers

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  • 03-12-2012 6:26pm
    #1
    adlerhn
    Registered Users Posts: 40 ✭


    Hi,

    I have a phone with Lycamobile, and it is not possible to call free numbers (1 800). I called customer support, and they say that "special numbers" are not supported. Which is funny, as in calling free numbers the operator doesn't need to pay anything.

    I guess eventually I'll switch to another operator.

    It is a pity, as currently they are unlimited Internet for free for one month with any top-up. As far as I know, there is no match for that offer. Is there anything similar that do offers the possibility of calling free phones?

    Regards.
    Tagged:


Comments

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    #2
    StaticNoise
    Registered Users Posts: 2,405 ✭✭✭StaticNoise


    Basically 3Pay is the only one that is the closest to that and offers your requirements. Three is the closest option.


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    #3
    adlerhn
    Registered Users Posts: 40 ✭adlerhn


    Thanks, but a 20€ monthly recharge is too much for me. Basically, my use is just free numbers, some Internet (usually < 500 MB, including a few hours of VOIP per month), and a few spare non-free calls.

    I may have to consider using a phone for Internet (with Lyca as long as they keep the current unlimited data offer) and a separate one, with a cheap pre-pay company, for calling free numbers.


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    #4
    StaticNoise
    Registered Users Posts: 2,405 ✭✭✭StaticNoise


    The only other recommendation that I can give you is that you Google and look on the Internet for alternative landline numbers to the 1800 numbers you are calling, for example 'No to 1890'.

    To be honest I find that limitation of free numbers ridiculous, and that you should ask Comreg their opinion, but they are the only options you have.


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    #5
    adlerhn
    Registered Users Posts: 40 ✭adlerhn


    Well, there are alternative landline numbers, but those are not free :/

    I have sent a query to Comreg; thanks for the advice. Let's see if I find out anything...


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    #6
    chka
    Registered Users Posts: 71 ✭✭chka


    any replies from comreg?


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    #7
    adlerhn
    Registered Users Posts: 40 ✭adlerhn


    I was told that they can only become involved in the resolution of individual cases when the customer has first lodged a complaint with the operator in question.

    So, I was told to lodge a formal complaint:
    - Contact Lycamobile.
    - State that you have been advised by ComReg to lodge a formal complaint
    - Request a complaint reference number
    - Give the details of your complaint

    However, so far I haven't had the chance to call Lycamobile.


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