Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

UPC - Cancellation fee

Options
  • 03-07-2012 11:50pm
    #1
    Dr.Winston O'Boogie
    Registered Users Posts: 1,810 ✭✭✭


    Hi all,

    I recently moved house and rang UPC to cancel my internet connection in the previous place. They informed me my contract ran up until December 2012, and that to cancel I would need to pay a cancellation fee of 150 euro. If I left it uncancelled it will come to 157 euro so don't see much point in going through the hassle of cancelling to save 7 quid.

    My question is...is there anyway around this cancellation fee/situation? I don't remember signing any contract to be honest so wasn't aware of a lock in time (then again I may have unintentionally).


Comments

  • Options
    #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    niallo24 wrote: »
    Hi all,

    I recently moved house and rang UPC to cancel my internet connection in the previous place. They informed me my contract ran up until December 2012, and that to cancel I would need to pay a cancellation fee of 150 euro. If I left it uncancelled it will come to 157 euro so don't see much point in going through the hassle of cancelling to save 7 quid.

    My question is...is there anyway around this cancellation fee/situation? I don't remember signing any contract to be honest so wasn't aware of a lock in time (then again I may have unintentionally).
    Ask them for a copy of your contract or a copy of the recording of the call where you agreed to enter into a contract! If they cant supply one of these there is no contract!


  • Options
    #3
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    niallo24 wrote: »
    Hi all,

    I recently moved house and rang UPC to cancel my internet connection in the previous place. They informed me my contract ran up until December 2012, and that to cancel I would need to pay a cancellation fee of 150 euro. If I left it uncancelled it will come to 157 euro so don't see much point in going through the hassle of cancelling to save 7 quid.

    My question is...is there anyway around this cancellation fee/situation? I don't remember signing any contract to be honest so wasn't aware of a lock in time (then again I may have unintentionally).

    Are you not taking up upc connection in your new place?


  • Options
    #4
    Dr.Winston O'Boogie
    Registered Users Posts: 1,810 ✭✭✭Dr.Winston O'Boogie


    cookie1977 wrote: »
    niallo24 wrote: »
    Hi all,

    I recently moved house and rang UPC to cancel my internet connection in the previous place. They informed me my contract ran up until December 2012, and that to cancel I would need to pay a cancellation fee of 150 euro. If I left it uncancelled it will come to 157 euro so don't see much point in going through the hassle of cancelling to save 7 quid.

    My question is...is there anyway around this cancellation fee/situation? I don't remember signing any contract to be honest so wasn't aware of a lock in time (then again I may have unintentionally).

    Are you not taking up upc connection in your new place?

    Yep, well there is already one there as I am a house sharing so I won't be creating a new account....


  • Options
    #5
    Cuddlesworth
    Registered Users Posts: 13,981 ✭✭✭✭Cuddlesworth


    Haven't UPC changed their fees recently? This was on the letter I was sent recently.

    "However you have the right to cancel or downgrade your service within 30 days of receipt of this notice without penalty if you do not agree with these changes"


  • Options
    #6
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    Cuddlesworth wrote: »
    Haven't UPC changed their fees recently? This was on the letter I was sent recently.

    "However you have the right to cancel or downgrade your service within 30 days of receipt of this notice without penalty if you do not agree with these changes"

    I dont think everyone is getting fee increases. I know I didn't.


  • Advertisement
  • Options
    #7
    Patrick2010
    Registered Users Posts: 3,037 ✭✭✭Patrick2010


    cookie1977 wrote: »
    I dont think everyone is getting fee increases. I know I didn't.
    Theres an increase coming up in a couple of weeks, the OP can cancel with no fee after that as long as he does it within 30 days.


  • Options
    #8
    Mountjoy Mugger
    Registered Users Posts: 4,487 ✭✭✭Mountjoy Mugger


    cookie1977 wrote: »
    I dont think everyone is getting fee increases. I know I didn't.

    You lucky devil. :)


  • Options
    #9
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    Mountjoy Mugger wrote: »
    You lucky devil. :)

    Based on that link I probably won't as I've broadband only. Fingers crossed!


  • Options
    #10
    Dr.Winston O'Boogie
    Registered Users Posts: 1,810 ✭✭✭Dr.Winston O'Boogie


    Yep I have broadband only also so not sure if this will apply to me?


  • Options
    #11
    Mountjoy Mugger
    Registered Users Posts: 4,487 ✭✭✭Mountjoy Mugger


    I have BB/Phone and TV with them.

    I rang to downgrade some TV packages last night. First guy tried to charge me for downgrade, but put me on to somone who did the downgrades without the €10 fee, after I read the clause in the letter.


  • Advertisement
Advertisement