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How best to deal with Amazon about an undelivered parcel

  • 22-11-2014 9:41am
    #1
    gebbel
    Registered Users, Registered Users 2 Posts: 1,354 ✭✭✭


    As above, the parcel (containing Gillette razors and face cream) has not yet arrived. It was marked as dispatched last Thursday week. It has definitely been lost in the system somewhere, as 2 other orders made with them have arrived. I order from them a lot and this has never happened. The parcel is not trackable and was fulfilled by Amazon themselves. So I've popped off an email, but still no reply 2 days later.

    Is there anything more I should do at this point? Thanks.


Comments

  • #2
    wandatowell
    Registered Users, Registered Users 2 Posts: 8,435 ✭✭✭wandatowell


    gebbel wrote: »
    As above, the parcel (containing Gillette razors and face cream) has not yet arrived. It was marked as dispatched last Thursday week. It has definitely been lost in the system somewhere, as 2 other orders made with them have arrived. I order from them a lot and this has never happened. The parcel is not trackable and was fulfilled by Amazon themselves. So I've popped off an email, but still no reply 2 days later.

    Is there anything more I should do at this point? Thanks.

    Resend the email,


    I've had two packages not arrive over the years. Got a replacement sent out immediately after they replied to my email.


  • #3
    hfallada
    Closed Accounts Posts: 4,180 ✭✭✭hfallada


    Call them. They will call you for free. Its on their contact us section


  • #4
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Or get them on chat. Usually very helpful and it's an instant answer


  • #5
    colm_c
    Registered Users, Registered Users 2 Posts: 2,032 ✭✭✭colm_c


    I had an order shipping three weeks ago, 2 out of 3 boxes arrived within 5 days, only got the other one yesterday.

    Be patient, if it doesn't arrive within 28 days then get on to them.


  • #6
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,578 ✭✭✭✭TheDriver


    They are excellent but wont do anything until decent timescale has passes. Thurs week isn't long as it could be sent via different warehouse or iparcel who are v slow


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